Once you have paid your booking fee and you have been allocated a room, then should you decide to cancel then the booking fee is non refundable. If you have paid the booking fee and signed the licence agreement then you will be held to the terms of the licence until a replacement licensee is found. If you rebook a room for a subsequent year and your deposit is carried forward, and then you decide to cancel this booking then the deposit will be withheld.
Cancellations due to Covid-19 pandemic
In light of the global Covid-19 pandemic, Student Castle has amended their cancellation policy for Academic Year 2020/2021.
If there is a restriction on travel to or within the UK from your country after 24 August 2020, your licence agreements will be cancelled provided that we receive written confirmation from the licence holder of his/her intention to cancel between 24 August 2020 and 31 August 2020.
Any cancellations received before 24 August 2020 or after 31 August 2020 will not be eligible. All booking fees are non-refundable.
Universities delaying the start of the Academic Year 2020/2021 (September)
If the university you will be attending delays the start of the academic year due to Covid-19 by three weeks or more, Student Castle will delay the start date of your licence agreement provided that we receive the following:
1. Written confirmation from the licence holder of their request to delay by 21 August 2020 2. Official notice from the university of the delayed start date
If no confirmation is received by 21 August 2020, you will be held to the terms of the original licence.
Once we receive the confirmation and notice as stated above, the new licence start date will be confirmed to you. This is in line with the university’s official new start date and will not be negotiable. Student Castle will shorten the licence agreement duration from the original 51 weeks accordingly, and your payments will be reduced to reflect the shortened agreement.
Additionally, a payment equivalent to at least 4 weeks rent will be required on the original 1st payment date. The balance of the 1st payment is payable 12 days before the new start date.
1 Milton Rd, Cambridge CB4 1UY, United Kingdom
