Question 1

What room types do you have?

Accepted Answer

Whether you want to share with friends or have your own private Studio, our Roosts offer a great selection of room types for everyone. Our rooms range depending on where you decide to book and you can view these through our individual property pages.

Question 2

What communal spaces do you have?

Accepted Answer

We know making new friends is a must! That’s why we offer great communal spaces where you and your neighbours can get to know each other. Facilities are site specific however each property guarantees a fun-packed and fully inclusive social calendar for all our students to enjoy, all year round… free of charge! Visit our individual property pages to find out what each Roost has to offer.

Question 3

How do I book with my friends?

Accepted Answer

We welcome group bookings of any size! When using the Book Now option, please make sure you tick you are part of a group. If you are the first, we’ll ask you for the names and email addresses for everyone in your group (so come prepared!). Your friends will then be invited to register with our website too! When all applications are received, our Property Teams will ensure you are offered the perfect Roost for you to rule!

Just to note when it comes to dual occupancy in studio rooms, both students who wish to book the room as a joint tenancy MUST be students. Hope this helps!

Question 4

Some studio rooms offer dual occupancy, can my friend come and live with me?

Accepted Answer

Yes! Check with the property about whether your studio room is eligible for dual occupancy, but please note that both students who wish to book the room as a joint tenancy MUST be students.

Question 5

How do I book if I am a returning student?

Accepted Answer

We believe in rewarding loyalty. Make sure you tick the ‘returning student’ box in your application to receive your special returner rate! Our team will take care of the rest. Welcome Back!

Question 6

What if I have a disability or special requirements?

Accepted Answer

This property offers different room types with additional and accessible facilities, so please declare any medical information or disabilities on your application.

Question 7

What is the difference between bronze, silver, gold and platinum rooms?

Accepted Answer

How big it is. Specifically the floor space. Each room has the same furniture, features, and decor, but it will differ in size.

Question 8

Do you do flexible tenancies/summer lets?

Accepted Answer

Many of our properties offer flexible tenancies. Visit the relevant property page on this website or get in touch with the property team for details.

Question 9

Do we provide the TV License in shared flat kitchen?

Accepted Answer

We do not provide any TV Licenses for the studios or shared flats so you’ll need to register for your own TV licence.

Question 10

Can I sublet (tenancy takeover) to/from my friend?

Accepted Answer

Yes, email your property team and they can send your friend a manual booking form to complete. We will then book the tenant in as long as they are a registered student. Your friend will then have 24 hours to confirm and pay the deposit.

Question 11

Can I send my belongings before I come in?

Accepted Answer

This depends on the capacity of the property you’ve booked at, so it’s best to get in touch with your property team directly. If your property can take care of your belongings put your full name and room number (or VIN number) on the package before you arrive and your belongings can be stored for you.

Question 12

Can I change rooms if I don't like mine?

Accepted Answer

It would be possible if someone drops out or someone else wants to swap with you. Please contact your property team and they will do their best to accommodate your needs. Remember that all rooms are effectively the same apart from the floor space.

Question 13

Can I arrive earlier than my tenancy start date?

Accepted Answer

Early arrivals are possible depending on the availability of the room you have booked. If you wish to arrive earlier than your tenancy start date, please contact the property team. They will do their best to accommodate your needs.

Question 14

What should I bring with me to live at a Student Roost property?

Accepted Answer

Bedding is not provided unless included in an offer, so bring a sheet to cover the mattress, a duvet and pillows. Information about bed sizes can be found on the room pages.

You can get a bedding pack, kitchenware or bathroom accessories before your arrival from UniKitOut, a UK based company that will deliver your items before your check-in date. This will be delivered to your room or the property reception desk ready to use from day one of your arrival (if items are ordered before the deadline).

Question 15

What is covered by my insurance policy?

Accepted Answer

Your items (including laptop, tablet etc) are covered inside your room against fire, flood and theft up some amount. This excludes accidental damage, bicycles and any other items taken outside of the halls. Mobile phones, for example, are covered for theft only. You will have to pay excesses for every claim of up to £25.

The Heights