Question 1

Do I need to pay a booking fee?

Accepted Answer

We do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit at selected properties to secure your room which is secured with our deposit protection service TDS and this deposit is then refunded at the end of your tenancy.

Question 2

If I'm under 18 can I still book a room?

Accepted Answer

If you turn 18 in the first semester of university, we can accept your booking with no restrictions other than an adult over the age of 18 must be willing to co-sign the tenancy agreement.

Question 3

Are pets allowed?

Accepted Answer

Unfortunately, we don’t allow pets of any kind in our properties, except for registered assistance animals.

Question 4

Do I move out for holiday periods?

Accepted Answer

Your room is yours for the full contracted period and you don’t need to move out during any academic breaks. If you rebook for multiple years, we will always try our best to make sure you can leave your belongings at the property if you do want to leave over the summer.

Question 5

How safe are the properties?

Accepted Answer

We take your safety very seriously. All our properties provide 24 hours a day support, 7 days a week, to ensure that help is always on hand, whenever you need it. We have a fob-access system so nobody can get into the property without being a resident or being let in by a resident or staff. Our properties are also covered by CCTV for your added security.

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