Question 1

What do I have to pay and when?

Accepted Answer

In order to pay rent in three instalments, you will need to provide evidence of a guarantor based in the country of your accommodation, such as a family member or friend. The first rent instalment must be paid 10 days prior to your tenancy start date. Your second rent payment will be due in January, and your third and final rent instalment will be due in May.

If you are unable to provide a guarantor in the country of your accommodation, your rent payment will need to be made a year in advance, in full, 10 days prior to your tenancy start date.

Question 2

I am paying my rent in instalments, when are my payments due?

Accepted Answer

For those students paying in instalments, the rent payment dates are:

1st instalment – 10 days prior to your tenancy start date
2nd instalment – the following January
3rd instalment – the following May

Question 3

I am paying my rent in full, when is my payment due?

Accepted Answer

If you are unable to provide a guarantor in the country of your accommodation, your rent payment will need to be made in advance, in full, 10 days prior to your tenancy start date.

Question 4

Can I live in Collegiate accommodation without a guarantor?

Accepted Answer

Yes, you can still live in Collegiate accommodation without a guarantor. In this case, full payment for the year is required in advance, 10 days before the tenancy starts. Housing Hand (www.housinghand.com) is also accepted as a guarantor with additional costs.

Question 5

What documents are required for check-in?

Accepted Answer

Before moving in, ensure you have:

Paid your deposit
Signed your tenancy agreement
Paid your first rental instalment (or full rent if applicable) as keys won't be issued without payment
Provided 1x photo ID, 1x proof of address for yourself (and your guarantor if applicable)
Provided 1x proof of Visa if needed
Provided 2x passport photos and 1x proof of student status

Question 6

What kind of students will be living in Collegiate accommodation?

Accepted Answer

A wide range of students live in Collegiate student accommodation, including undergraduates, postgraduate students and international students.

Question 7

Do I have to pay for a TV licence?

Accepted Answer

You will be responsible for providing a TV licence.

Question 8

Will my room be cleaned?

Accepted Answer

Room cleaning is generally not included in your rent (although some of our residences offer room cleaning as part of the rental package), so you will be responsible for cleaning your room. If you’re not a fan of doing the cleaning yourself, we offer a range of room cleaning services. You can choose from weekly, monthly, ad hoc and end-of-tenancy cleans.

Question 9

Is a TV provided, and do I need to pay for a TV License?

Accepted Answer

Most apartments and studios include a flat-screen TV with 40 channels. If you bring your own TV, a TV aerial point is available, and you are responsible for obtaining your TV license.

Question 10

Is the internet provided in my room, and how can I access it?

Accepted Answer

Broadband and Wi-Fi are available 24/7 throughout the building. Wi-Fi is accessible, and wired connections can be made via an Ethernet cable, with instructions provided in the welcome pack.

Question 11

Are kitchen essentials, bedding, and towels included?

Accepted Answer

Collegiate residents need to provide their bedding, kitchen equipment, and towels. However, collections with these items are available for purchase to facilitate settling in.

Question 12

Who qualifies as a UK Guarantor?

Accepted Answer

A qualified UK Guarantor is a resident of the United Kingdom, including Northern Ireland, Wales, Scotland, and England. They must reside within the UK, be recognized as a tax resident with HMRC, have a fixed address, and provide proof of address through a utility bill (less than 3 months old) and photo ID. The guarantor should enter their National Insurance number during the booking process.

Question 13

What are the consequences of falling behind on rent payments?

Accepted Answer

Falling behind on rent payments has legal implications. The contract is binding for the full period, and leaving before the contract ends does not result in a rent reduction.

Accommodation fees must be paid on the due dates; outstanding debts may be passed to an external debt collection agency, and you will be liable for all legal charges once the debt is with the agency.

Question 14

When is the move-in period for my accommodation?

Accepted Answer

Your accommodation will have a designated move-In weekend aligned with your tenancy start. Further details will be communicated closer to the date. If you can't move in during the designated weekend, you can collect your keys during office hours by informing the on-site accommodation team to ensure a smooth experience.