Question 1

What is platform fees?

Accepted Answer

The Platform Fee is a one-time charge that prioritizes your booking and grants access to exclusive pre and post-landing services, potentially saving up to £1,500. This fee is refundable if UniAcco cannot secure the room category and property you select.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 5

What do I have to pay and when?

Accepted Answer

In order to pay rent in three instalments, you will need to provide evidence of a guarantor based in the country of your accommodation, such as a family member or friend. The first rent instalment must be paid 10 days prior to your tenancy start date. Your second rent payment will be due in January, and your third and final rent instalment will be due in May.

If you are unable to provide a guarantor in the country of your accommodation, your rent payment will need to be made a year in advance, in full, 10 days prior to your tenancy start date.

Question 6

I am paying my rent in instalments, when are my payments due?

Accepted Answer

For those students paying in instalments, the rent payment dates are:

1st instalment – 10 days prior to your tenancy start date
2nd instalment – the following January
3rd instalment – the following May

Question 7

I am paying my rent in full, when is my payment due?

Accepted Answer

If you are unable to provide a guarantor in the country of your accommodation, your rent payment will need to be made in advance, in full, 10 days prior to your tenancy start date.

Question 8

Can I live in Collegiate accommodation without a guarantor?

Accepted Answer

Yes, you can still live in Collegiate accommodation without a guarantor. In this case, full payment for the year is required in advance, 10 days before the tenancy starts. Housing Hand (www.housinghand.com) is also accepted as a guarantor with additional costs.

Question 9

What documents are required for check-in?

Accepted Answer

Before moving in, ensure you have:

Paid your deposit
Signed your tenancy agreement
Paid your first rental instalment (or full rent if applicable) as keys won't be issued without payment
Provided 1x photo ID, 1x proof of address for yourself (and your guarantor if applicable)
Provided 1x proof of Visa if needed
Provided 2x passport photos and 1x proof of student status

Question 10

What kind of students will be living in Collegiate accommodation?

Accepted Answer

A wide range of students live in Collegiate student accommodation, including undergraduates, postgraduate students and international students.

Question 11

Do I have to pay for a TV licence?

Accepted Answer

You will be responsible for providing a TV licence.

Question 12

Will my room be cleaned?

Accepted Answer

Room cleaning is generally not included in your rent (although some of our residences offer room cleaning as part of the rental package), so you will be responsible for cleaning your room. If you’re not a fan of doing the cleaning yourself, we offer a range of room cleaning services. You can choose from weekly, monthly, ad hoc and end-of-tenancy cleans.

Question 13

Is a TV provided, and do I need to pay for a TV License?

Accepted Answer

Most apartments and studios include a flat-screen TV with 40 channels. If you bring your own TV, a TV aerial point is available, and you are responsible for obtaining your TV license.

Question 14

Is the internet provided in my room, and how can I access it?

Accepted Answer

Broadband and Wi-Fi are available 24/7 throughout the building. Wi-Fi is accessible, and wired connections can be made via an Ethernet cable, with instructions provided in the welcome pack.

Question 15

Are kitchen essentials, bedding, and towels included?

Accepted Answer

Collegiate residents need to provide their bedding, kitchen equipment, and towels. However, collections with these items are available for purchase to facilitate settling in.

Question 16

Who qualifies as a UK Guarantor?

Accepted Answer

A qualified UK Guarantor is a resident of the United Kingdom, including Northern Ireland, Wales, Scotland, and England. They must reside within the UK, be recognized as a tax resident with HMRC, have a fixed address, and provide proof of address through a utility bill (less than 3 months old) and photo ID. The guarantor should enter their National Insurance number during the booking process.

Question 17

What are the consequences of falling behind on rent payments?

Accepted Answer

Falling behind on rent payments has legal implications. The contract is binding for the full period, and leaving before the contract ends does not result in a rent reduction.

Accommodation fees must be paid on the due dates; outstanding debts may be passed to an external debt collection agency, and you will be liable for all legal charges once the debt is with the agency.

Question 18

When is the move-in period for my accommodation?

Accepted Answer

Your accommodation will have a designated move-In weekend aligned with your tenancy start. Further details will be communicated closer to the date. If you can't move in during the designated weekend, you can collect your keys during office hours by informing the on-site accommodation team to ensure a smooth experience.

Question 19

Is a Guarantor required to book a room?

Accepted Answer

For Eclipse, a UK-based guarantor is required.

Question 20

Instalment Plan - What are the payment plans available?

Accepted Answer

Eclipse offers 4 installments or the full payment option.

Question 21

Does the property have No Visa No Pay policy?

Accepted Answer

No, Eclipse does not have 'No Visa No Pay' policy.

Question 22

Does the property have No University No Pay policy?

Accepted Answer

No, Eclipse does not have 'No University No Pay' policy.

Question 23

How far are the nearby universities to the accommodation?

Accepted Answer

Eclipse student accommodation is near Cardiff University (0.8 Miles), Cardiff & Vale College (1.1 Miles), Royal Welsh College of Music and Drama (0.7 Miles), Welsh School of Architecture (0.9 Miles), TEG English Cardiff (0.5 Miles), WE Bridge Academy (0.9 Miles), Celtic English Academy (0.5 Miles), Kings Monkton School (0.2 Miles), St David's Catholic College (1.8 Miles), University of South Wales Cardiff campus (Atrium Building) (0.4 Miles), Cardiff Business School (1.2 Miles). These campuses/universities are within 2 miles of the property.

Question 24

How can I book this property?

Accepted Answer

You can book Eclipse in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Question 25

What types of rooms are available in Eclipse?

Accepted Answer

Eclipse offers a variety of room types to accommodate different student preferences, including:

En-suite Rooms: Private bedrooms with their own bathrooms, perfect for those seeking privacy.
Studios: Self-contained units that include a kitchen and living space, ideal for students wanting independence.
Two-Bed Apartments: Shared living spaces with private bedrooms and shared kitchen facilities, fostering a social atmosphere.

Question 26

How far is Eclipse student accommodation from the nearby university?

Accepted Answer

Eclipse student accommodation is conveniently located just a 7-minute drive from Cardiff University and a mere 3 minutes from the University of South Wales. Additionally, it is approximately a 15-minute walk to Cardiff Metropolitan University.

Question 27

Does it offer en-suite rooms?

Accepted Answer

Yes, Eclipse offers en-suite rooms, providing students with their own private bathroom alongside shared kitchen and living spaces. These rooms are designed to balance privacy and social interaction, ensuring a comfortable and convenient living experience.

Question 28

What amenities are offered?

Accepted Answer

Eclipse offers a wide range of amenities designed to enhance the student living experience, including High-speed Wifi, Gym and Fitness suite, private cinema, karaoke room and party room, on-site supermarket and laundry facilities, and a 24-hour concierge service.

Question 29

What security services are available at the property?

Accepted Answer

Eclipse student accommodation provides comprehensive security services to ensure the safety of all residents. Key security features include a 24/7 CCTV Surveillance, 24-hour concierge service and controlled access.

Question 30

How close is it to the city center?

Accepted Answer

Eclipse student accommodation is conveniently located just a 16-minute walk from Cardiff University and approximately 9 minutes from the University of South Wales. Its central position allows easy access to the city center.

Question 31

What is the cancellation policy?

Accepted Answer

Eclipse offers a "No place, no pay" policy for first-year students who are rejected by their university of choice, provided they inform within 7 days of rejection and submit cancellation before August 30th. There's also a "No visa, no pay" policy for international students whose visa is declined, with similar conditions. After signing the Tenancy Agreement, cancellation may result in liability for the full rent due.

Question 32

Are there shared kitchens?

Accepted Answer

Yes, Eclipse student accommodation offers shared kitchens. Residents in en-suite rooms have access to large shared kitchen facilities that include modern appliances such as a dishwasher, combination microwave, and conventional oven.

Question 33

How far is it from transport links?

Accepted Answer

The nearest bus stops, Cardiff Royal Infirmary and West Grove, are just a 2 to 3-minute walk away, providing easy access to various bus routes. Additionally, Cardiff Queen Street Station is approximately a 10-minute walk away, allowing for quick connections to train services across the city and beyond.

Question 34

Is a Guarantor required to book a room?

Accepted Answer

A guarantor is typically required to book a room at Eclipse, Cardiff. This means you will need a UK-based guarantor, such as a family member or friend, to co-sign your tenancy agreement. If you cannot provide a guarantor, you may be required to pay the full year's rent in advance.

Eclipse, Cardiff

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