Question 1

When can I move in?

Accepted Answer

A few weeks before arrival, you will be invited to book a move-in slot by your Accommodation Team. This can be booked via our student portal once we've let you know check-in slots are available.

Question 2

What is the cancellation policy?

Accepted Answer

Book online until the end of 31st July, without seeing the accommodation first, and we run a 72-hour 'Cooling-Off' period, allowing you to cancel your booking within 72 hours of completing the booking. Bookings made from 1st August for the forthcoming academic year have a 24-hour 'Cooling-Off' period. To cancel, write to or email the Accommodation Manager at your chosen location.

Question 3

Can I choose a certain room?

Accepted Answer

Absolutely! Floors, flats and room numbers are available to select during the online booking process.

Question 4

Can we book as a group?

Accepted Answer

Of course! For locations with shared student apartments, group booking can be completed easily online. One member of the group just needs to register and when asked to 'Create a group booking' , give the group a name and log in. Complete everyone's personal details. When done, the rest of the group have 24 hours to register, select 'Join a group booking' and that's it - your perfect flatshare is secured!

Question 5

What deposit do I need?

Accepted Answer

Your Tenancy Deposit is payable 10 days before the start of your Tenancy Agreement. The amount varies across our locations so look at each building individually for details. The good news is that you will get the Tenancy Deposit back if nothing is owing for damages or outstanding rent at the end of your stay.

Question 6

What do I do if I am not totally satisfied?

Accepted Answer

We want you to love your time living with us but there may be times when we don't always get it "right". We take all complaints seriously and will try our best to fix any issues first time.

Question 7

Can I have pets?

Accepted Answer

Sorry, pets of any shape or size aren't allowed.

The Refinery