Question 1

Can I book if I'm under 18?

Accepted Answer

Yes, we accept bookings for those turning 18 in the first semester, with an adult co-signatory on the tenancy agreement. Policies for under-18s vary by property.

Question 2

Are pets allowed at properties?

Accepted Answer

No, pets of any kind are not permitted at properties, except registered assistance dogs.

Question 3

What items can I bring to properties?

Accepted Answer

Most belongings are allowed, but non-UK-compliant electricals, like rice cookers, may pose fire risks.

Question 4

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate, which your university can arrange. If you do not have this upon moving in due to not enrolling on your course, please bring the name of your university and your university student ID number.

Question 5

What is recycling at a property?

Accepted Answer

Recycling is one of the best ways for you to have a positive impact on the world. It's crucial for both the natural environment and us. We have provided recycling and refuse bins throughout your accommodation to make being eco-friendly easy for you. Ensure you empty packages completely and give them a quick rinse before recycling. Put items in the correct bin to avoid contaminating the waste load. Examples of recyclables include plastics, cardboard and paper, and aluminium and steel.

Question 6

How much are the deposits, and what happens to them?

Accepted Answer

Deposits vary by property and once paid, they are secured in a deposit protection scheme throughout the academic year. The deposit cannot be used towards rent instalments during your tenancy.

Question 7

What happens to my deposit?

Accepted Answer

Your deposit is securely placed in a deposit protection scheme for the academic year. At the end of your contract, the deposit will be returned to you, subject to the terms of the contract.

HFS