Surrey Quays Landale House, London

Cooling off period:-
Property's full termination policy is within your online account.

You can cancel your tenancy agreement for up to 7 days after the date of your booking (the Initial Cancellation Period). We will refund the full security deposit.
Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.

Replacement tenant found:-
If you wish to cancel your tenancy agreement after the initial cancellation period or after your tenancy has started, you will be responsible for paying the rent and any applicable fees for the full tenancy period. However, if you find a replacement tenant who is approved by the landlord and has paid both the deposit and rent, your liability will be limited to the time until the replacement tenant takes over payment. The tenancy termination will only be confirmed once the replacement tenant has completed these payments.

If a replacement tenant is found, there will be a £50 fee for updating the contract, which you’ll need to pay within 14 days or it will be taken from your deposit. Once the new tenancy begins, the landlord will release you from your tenancy agreement.
 

No Visa No Pay:- 
INTERNATIONAL VISA APPLICANTS ONLY
Before your tenancy period has commenced:

Should you fail to be granted your Visa before the tenancy agreement has commenced, you must:

send an email from the email account you booked with to your property email address if already in residence confirming that you have failed to obtain the required Visa and that you wish to cancel the tenancy agreement, stating your full name, details of the property booked; and
send the official notification of Visa failure that you have received from UK Visas & Immigration.
These document(s) must be received by us within 3 calendar days from the date you receive this notification, and MUST be received before 20th September for academic year bookings.

If this confirmation is not received by this date and your tenancy period has started, you will be liable for the rent from the start of the tenancy until another tenant that is acceptable to the landlord is found and the room is able to be re-let. Providing property receive the correct documentation in the stated time period, you will be released from the tenancy agreement and your deposit will be refunded.

After your tenancy period has commenced:

If your Visa is revoked after collecting the keys you must notify the property team immediately (within 48 hours of receiving official notification) by emailing to your property email address if in residence.

You will be required to provide written or email confirmation that the Visa has been revoked by providing official documentation from UK Visas & Immigration, and a letter from the University confirming your release.

You will be unable to remain at the property however will be held rent liable until a suitable replacement tenant is found, or until the end of any applicable legal notice period that applies under current legislation.
 

No Place No Pay:- 
1ST YEAR APPLICANTS AND 1ST YEAR POSTGRADUATE STUDENTS ONLY
If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institution is withdrawn by the University or Higher Education Institution because you do not achieve the required entry grades, you may be eligible to be released from
this agreement.

You must provide written evidence from the University that you do not have a place within 3 calendar days of your results being published (and no later than 28th August, whichever date is sooner). We will release you from the contract without penalty and refund the deposit paid.

You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different university because you have exceeded your expected grades.

To apply to be released from this agreement in the circumstances referred to above, you must:

send an email from the email account you booked with to your property email address if already in
residence confirming that you wish to cancel your booking, stating your full name, details of the property booked;
send the written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment.
These document(s) must be received by us within 3 calendar days (and no later than 28th August, whichever date is sooner) from the date your results are published.

On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and process the refund of your deposit in full within 30 days.

If you fail to provide the information within 3 days, you will remain liable for the rent for the whole length of the contracted tenancy until another tenant that is acceptable to the landlord is found and the room is able to be re-let.

Cancellation Policy

You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period), which reduces to 7 days from 1st August ahead of the academic year being booked, providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 working days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.If you cancel your booking after the 14 day Initial Cancellation Period (7 days after 1st August), you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £50 variation of contract fee which we will recover by retaining part or all of your deposit. If you have paid a lower deposit amount, that’s the amount that will be retained.

Extended cancellation policy (21-22 academic year bookings):

Some properties have an extended flexible cancellation period for 21-22 academic year bookings, as per the lists below. Properties that appear in this list will allow cancellation of your booking up to 31st May 2021 for any reason without penalty, and we will refund your security deposit in full as outlined in the standard cancellation terms.

1. This applies to any tenancy length for 21-22 academic year bookings only. For the avoidance of doubt, it does not apply to any bookings for accommodation during the 20-21 academic year or summer 2021 period.
2. You must notify us in writing (including email) no later than 23:59:59 on 31/05/2021. After this date, the standard cancellation terms apply.
3. This promotion is in addition to our standard cancellation terms which continue unaffected.
4. This promotion only applies to bookings made directly with us or through an agent and does not apply to bookings made via universities or other institutions as part of a nominations or referral agreement unless expressly specified.
5. Cancelling your booking using this promotion invalidates any other promotion you may have been eligible for, including but not limited to any prize draws, cashbacks or referral incentives.
6. Existing customers must be up to date with payments due on their account to be eligible for this promotion.
7. We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.