Portobello Garrow House

Cancellation Policy

You can cancel your booking up to 14 days after you accept your offer or pay your deposit (the Initial Cancellation Period), which reduces to 7 days from 1st August ahead of the academic year being booked, providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 working days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.If you cancel your booking after the 14 day Initial Cancellation Period (7 days after 1st August), you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £50 variation of contract fee which we will recover by retaining part or all of your deposit. If you have paid a lower deposit amount, that’s the amount that will be retained.

Extended cancellation policy (21-22 academic year bookings):

Some properties have an extended flexible cancellation period for 21-22 academic year bookings, as per the lists below. Properties that appear in this list will allow cancellation of your booking up to 31st May 2021 for any reason without penalty, and we will refund your security deposit in full as outlined in the standard cancellation terms.

1. This applies to any tenancy length for 21-22 academic year bookings only. For the avoidance of doubt, it does not apply to any bookings for accommodation during the 20-21 academic year or summer 2021 period.
2. You must notify us in writing (including email) no later than 23:59:59 on 31/05/2021. After this date, the standard cancellation terms apply.
3. This promotion is in addition to our standard cancellation terms which continue unaffected.
4. This promotion only applies to bookings made directly with us or through an agent and does not apply to bookings made via universities or other institutions as part of a nominations or referral agreement unless expressly specified.
5. Cancelling your booking using this promotion invalidates any other promotion you may have been eligible for, including but not limited to any prize draws, cashbacks or referral incentives.
6. Existing customers must be up to date with payments due on their account to be eligible for this promotion.
7. We reserve the right to withdraw or change this promotion at any time, and the new terms in place will then apply to bookings made after any amendment.