\r\nAll LHA properties have a flexible check-in approach. Please inform us in advance if your estimated arrival time will be after 21:00 so we can make sure there is somebody present to provide you with your keys. The property may ask you to leave a valid Passport during a late check-in (after 21:00) in exchange for the keys. Your document will be given back to you once the check-in is fully completed the next morning.
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If you have an early departure time and wish to check-out during the night or in the early morning, please speak with the manager at reception the day before regarding the refund of your deposit.
"}},{"@type":"Question","name":"how can i make a complaint?","acceptedAnswer":{"@type":"Answer","text":"
We get great feedback about our service and accommodation however we appreciate that sometimes things can go wrong. LHA has an absolutely minimal notice period for guests and so we need to work hard to make things right when this happens. We have a policy of dealing with 100% of guest issues within the hostel in the first instance and the best way to achieve this is via direct contact with the reception desk in the hostel concerned:
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First instance \r\nGuest to communicate their complaint to the duty manager at reception at the respective hostel. The team member on duty will either deal with the complaint immediately or report it to their manager for further action with a target timescale of three working days.
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First escalation \r\nIf the guest is not happy with the resolution of the reception team member they should ask to speak to the House Manager at the respective hostel. The guest’s details will be taken and a time will be given to them advising when the House Manager will be able to deal with the complaint.
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Second escalation \r\nIf the guest is still not satisfied with the procedure, the House Manager is not available within the stated timescales or if the complaint is about the House Manager, then they should escalate to the customer services team by emailing customerservices@lhalondon.com \r\nThe customer service team will confirm receipt within the same working day and will check that the hostel has been given the chance to resolve the issue. They will then look into the issue and will aim to resolve and reply fully within five working days.
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Final appeal \r\nIf you are unhappy with the outcome from customer services after the second escalation please ask for a final appeal from the customer services team by emailing customerservices@lhalondon.com \r\nA separate member of the customer services team will then review the response and will aim to reply fully within a further five working days. We appreciate that you can give us notice at any time, we will always respect your ability to do this and we will do all that we can to resolve your issue and to keep you choosing LHA London as your accommodation provider.
"}},{"@type":"Question","name":"What type of rooms are available in Friendship House London?","acceptedAnswer":{"@type":"Answer","text":"
Friendship House London offers non-ensuite rooms in both ensuite and twin-ensuite formats. Ensuite rooms come with a private bathroom, while twin-ensuites are shared between two residents.
"}},{"@type":"Question","name":"Where is Friendship House located and how close is it to London universities?","acceptedAnswer":{"@type":"Answer","text":"
Located at 3 Belvedere Place, London SE1 0AD, the property is in central London. It's just 5 minutes from London South Bank University, 12 minutes from London College of Communication, and 32 minutes from King’s College London.
"}},{"@type":"Question","name":"What amenities are included at Friendship House London?","acceptedAnswer":{"@type":"Answer","text":"
Amenities include WiFi, fridge, microwave, and electric stove in-room, with communal lounges, a gym, study areas, and laundry. Rent is all-inclusive, and safety is ensured with 24/7 support, CCTV, and key fob entry.
"}},{"@type":"Question","name":"How do I book a room or inquire about availability at Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
To book a room or check availability at Friendship House, simply click on the ‘Enquire Now’ section on our website. Fill in your details, and one of our experts will get in touch with you shortly.
"}},{"@type":"Question","name":"What is the cancellation policy for bookings at Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
If you fail to check in on your booked date, your reservation is cancelled and the holding deposit is forfeited. Leaving within 14 nights also results in loss of the £300 licence deposit, which your holding deposit contributes to after check-in.
"}},{"@type":"Question","name":"What is included in the rent at Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
Rent includes all utility bills, WiFi, contents insurance, and access to the gym and laundry facilities. You also get 24/7 support and a secure electronic entry system.
"}},{"@type":"Question","name":"Is parking available at Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
No, there is no parking facility available at Friendship House.
"}},{"@type":"Question","name":"Does Friendship House in London provide short-term student housing?","acceptedAnswer":{"@type":"Answer","text":"
While primarily for long-term stays, Friendship House may accommodate short-term bookings depending on availability. It's advisable to inquire directly.
"}},{"@type":"Question","name":"How safe is it to live at Friendship House in London?","acceptedAnswer":{"@type":"Answer","text":"
Friendship House offers a secure living environment with 24/7 on-site support, CCTV surveillance, and electronic key fob access. Contents insurance is also included to protect your personal belongings.
"}},{"@type":"Question","name":"What are the nearest public facilities available for students at Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
You will find grocery stores like Sainsbury’s, restaurants (Kebab Addiction, Gourmet Bar), bars, parks, and museums all within walking distance. Transport hubs like Elephant & Castle and Waterloo stations are also nearby.
"}},{"@type":"Question","name":"Is a guarantor required to book a room at Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
There is no mention of a guarantor requirement, but a holding deposit and a licence deposit are mandatory.
"}},{"@type":"Question","name":"What payment options are available to book a room at Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
To book a room at Friendship House, you will need to pay a holding deposit (one week’s rent), a £300 licence deposit at check-in, and your first week’s rent on arrival. Payments are typically accepted via card or bank transfer.
"}},{"@type":"Question","name":"Does the property have no visa no pay policy?","acceptedAnswer":{"@type":"Answer","text":"
No, this policy is not mentioned.
"}},{"@type":"Question","name":"Does the property have no university no pay policy?","acceptedAnswer":{"@type":"Answer","text":"
No, this policy is not mentioned.
"}},{"@type":"Question","name":"When can I move into Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
You can move in on your booked check-in date. This is also the “deadline for agreement” Failure to show up results in cancellation.
"}},{"@type":"Question","name":"Can I get a room tour before booking?","acceptedAnswer":{"@type":"Answer","text":"
Yes, you can request a virtual room tour before booking to get a better view of the property.
"}},{"@type":"Question","name":"What are the transport links like from Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
Friendship House has excellent transport links, with St George’s Circus just 2 minutes away, Elephant & Castle Station 11 minutes, and Waterloo Station 16 minutes on foot. Major universities, parks, and city attractions are easily accessible from the property.
"}},{"@type":"Question","name":"Are there any cultural attractions near Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
Yes, Friendship House is surrounded by top cultural attractions like The Tate Modern, The Shard, Shakespeare’s Globe, The Southbank Centre, and The Old Vic Theatre. Living here means cultural experiences are just a short walk away.
"}},{"@type":"Question","name":"How close are grocery stores and shopping centres near Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
You will find Sainsbury’s, Mercato Metropolitano, and various local shops just minutes away. Dining and shopping are highly accessible.
"}},{"@type":"Question","name":"Are utility bills included in the rent of Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
Yes. The rent is all-inclusive, covering electricity, water, WiFi, and heating. No hidden costs.
"}},{"@type":"Question","name":"Are pets allowed in Friendship House of London?","acceptedAnswer":{"@type":"Answer","text":"
No, pets are not allowed at Friendship House. The property maintains a no-pet policy to ensure a clean, comfortable, and allergy-free environment for all residents.
"}},{"@type":"Question","name":"Is there a gym in Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
Yes, Friendship House features an on-site gym that residents can use at no extra cost. It’s a convenient way for students to stay active and fit without needing to leave the building.
"}},{"@type":"Question","name":"Are there laundry facilities available in Friendship House?","acceptedAnswer":{"@type":"Answer","text":"
Yes, the property includes a dedicated laundry room for students. This makes it easy and convenient to manage your washing without stepping outside the accommodation.
Friendship House London redefines student living with comfortable non-ensuite rooms, all-inclusive rent, and an unbeatable central location in the heart of the capital. This student accommodation in London, located at 3 Belvedere Place, London, SE1 0AD, offers convenience, comfort, and access to all that the city has to offer.
Live near iconic landmarks like the Tate Modern, The Shard, Southbank Centre, and Shakespeare’s Globe. Explore museums, parks like Hyde Park and Southwark Park, or get into the nightlife with local bars and theatres just around the corner.
Shops & Dining:
Craving something delicious? Head to Mercato Metropolitano, Kebab Addiction, or Gourmet Bar. Grab groceries at Sainsbury’s or unwind with friends at Great Guns Social or The Royal Oak. Everything you need is within walking distance.
Why Choose Friendship House London?
Excellent Transport Links
Friendship House London offers unbeatable connectivity with St George's Circus (Stop Y) just 2 minutes away, Elephant & Castle Station an 11-minute walk, and Waterloo Station and The Hop Exchange both reachable in 16 minutes.
Popular Nearby Spots:
Grab a bite at Kebab Addiction, Gourmet Bar, or Mercato Metropolitano
Unwind at Great Guns Social, The Royal Oak, or Waterloo Sky Bar
Stroll through Mint Street Park, Hyde Park, or enjoy riverside views at Southbank Centre.
Catch a show at The Old Vic Theatre or explore history at The Tate Modern
It’s the perfect balance of connectivity and lifestyle—everything London has to offer, right at your doorstep.
Iconic Attractions Nearby:
Living at Friendship House means being surrounded by London’s iconic landmarks and buzzing cultural scene.
Whether you are soaking in the views from The Shard, admiring modern art at the Tate Modern, or watching a play at Shakespeare’s Globe, there’s always something inspiring to do.
Love football, museums, or music? London delivers on all fronts. Prefer quiet escapes? Beautiful green spaces like Southwark Park offer peaceful retreats.
City life here is rich, diverse, and full of opportunity, from student societies to street festivals.
Room Options:
Choose from thoughtfully designed room types that suit your lifestyle, whether you want complete privacy or prefer a shared setup.
Ensuite: Your own private room with a personal bathroom, plus access to a shared kitchen. Ideal for students who enjoy a mix of privacy and community living.
Twin-Ensuite: A shared room featuring two beds and a private bathroom. Great for friends or roommates who want to stay together while still having a degree of personal space.
Facilities and Amenities:
Friendship House London blends private comfort with social convenience, making it a smart choice for students who want both functionality and a vibrant community.
In-Room Amenities
WiFi: Fast, reliable internet supports everything from assignments to Netflix binges.
Fridge & Microwave: Handy essentials to store and reheat meals anytime.
Electric Stove: Cook quick bites or full meals with ease.
Utility Bills Included: No hidden costs—one bill covers everything for peace of mind.
Community Features
Communal Relaxing & Study Area: A versatile space perfect for group projects or casual hangouts.
Lounge Area: Chill with your flatmates or meet new people in a cosy social hub.
On-Site Gym: Stay fit without leaving the building.
Laundry Room: Take care of your laundry conveniently on-site.
Inclusive Features
24x7 Dedicated Support: Help is always available—day or night.
CCTV: Round-the-clock security to keep you safe.
Electronic Key Fob Entry System: Secure, easy access to your accommodation.
Contents Insurance: Coverage for your belongings is already sorted.
Friendship House London offers the perfect mix of comfort, convenience, and city life—making it a top choice for students studying in the capital.
Personally speaking I find FH as my Home. I can’t recommend highly enough how great this please is. It’s a perfect accommodation for students and professionals
Payment
Holding Deposit: 1 week rent to confirm the booking (adjustable in security deposit). Security Deposit: £300 payable at the time you check-in and is refundable at the end of a tenancy. Guarantor: No Guarantor Installment Plan: Accommodation charges for subsequent weeks must be paid weekly in advance before the start of the week concerned; normally this will be on Friday preceding the week in question. Mode of Payment: Mastercard, Visa and UnionPay.
House Policies
Cancellation Policy
1. Where to find the price of accommodation. The price of the accommodation (which includes VAT) will be the price indicated on our website.
2. Once we have confirmed availability, in order to confirm your booking, you must pay a holding deposit equivalent to one week’s accommodation charge.
3. Check-in date on your booking is the ‘deadline for agreement’ day.
4. If you do not check-in on the date stated on your booking, your booking will be cancelled, and you will lose your holding deposit, which we shall keep.
5. By checking-in, you agree and consent that once you have checked-in, the holding deposit shall from that point onwards be treated as a licence deposit (or as part of the licence deposit if the licence deposit required (see below) is more than the holding deposit)
6. A licence deposit will be payable at the time you check-in. This licence deposit will be £200 (£300 in you are staying at Davies Court, Friendship House, Newington Court & Torquay House). If the holding deposit is less than £200 you will be required pay an additional amount to make sure the full licence deposit is paid.
7. If you vacate the accommodation within 14 nights of checking in, then you will lose the licence deposit, which we will keep (unless you have paid in advance for the 14 nights, in which case the licence deposit will not be lost (save to extent that deductions are made pursuant to clause 8(a) but any advance payment of accommodation charges shall not be refunded.
8. We will refund the Licence Deposit to you upon departure but
(a) may make reasonable deductions from the licence deposit to cover the cost of any breakages, damage or loss to us or our property or equipment, which has been caused by you and
(b) may deduct from the licence deposit any amount due under either clause 16 or clause 17.
9. If the licence deposit is not enough to cover the deductions and charges referred to in clause 8(a)and 8(b) then we may demand payment of the difference from you and payment must be made by you within 14 days of it being demanded.
10. Payment for the first week of your stay will be due on arrival at your chosen hostel.
11. Accommodation charges for subsequent weeks must be paid weekly in advance before the start of the week concerned; normally this will be on Friday preceding the week in question.
12. A week is classified as from 10.00 hours on Saturday to 10.00 hours on the following Saturday.
13. We will pass on changes in the rate of VAT. If the rate of VAT changes we will adjust the rate of VAT that you pay.
FIXED PERIOD OF OCCUPATION AND EXTENSION
14. You are required to give both arrival and departure date at the time of booking and as such this contract is agreed on a fixed period of occupation basis.
15. You must leave the accommodation by 10.00 am on the last day of your booking.
16. If there is more than one week left of your original booking and you wish to cancel the contract and leave the accommodation sooner than your original date of departure, you may do so provided that you give us at least one week’s written notice (or make payment in lieu of notice). If you do not give the required notice or make a payment in lieu of notice, you will still be charged for a week’s accommodation even though you are not using the accommodation; this is because we will be unable to re-let the room for that week and so would otherwise lose that income.
17. If there is less than one week left of your original booking then you may not cancel the contract and will be required to pay for the entirety of your booked stay, even if you leave the accommodation sooner than your original date of departure.
18. If you wish to extend your stay beyond the fixed period, you should contact us as soon as possible. Any extension will be subject to availability and, even if an extension is possible, we cannot guarantee that you will be able to stay in the same room.
Frequent Asked Question (FAQ's)
What is platform fees?
The Platform Fee is a one-time charge that prioritizes your booking and grants access to exclusive pre and post-landing services, potentially saving up to £1,500. This fee is refundable if UniAcco cannot secure the room category and property you select.
Is it Refundable?
You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)
Will the booking fee be refunded to the student?
Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.
Why should a student book with UniAcco and not directly with the Property Manager?
We will assist the student with the entire booking process. End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.
how do i make a direct booking?
You will need to contact the hostel in which you wish to stay directly, they can confirm availability and take your holding deposit of one weeks rent which can be paid using your card over the phone. We currently accept Mastercard, Visa and UnionPay.
how long will i be able to stay with you for?
We have a maximum stay of 4 years.
how much do i have to pay?
If you are staying over 14 nights with us, then you will be paying a weekly rent (for prices see each site’s page). To secure your booking you will need to pay a holding deposit of one weeks rent. Upon arrival, you will be required to pay a licence deposit of £200 (£300 for Newington Court, Torquay House, Davies Court & Friendship House), and 1 weeks rent in advance.
If you are staying less than 14 nights you will be paying a daily rate (for prices see each site’s page), you will need to pay for your full stay in advance.