Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

What's the Cooling Off Period?

Accepted Answer

All bookings receive a 5-day ‘cooling off’ period starting from the booking confirmation date. If you request to cancel within this period, you will be released from the contract and receive a full refund. Please note, should your check-in date fall within these 5 days, this will classify as the end of your ‘cooling off’ period.

Question 7

What will happen after my Cooling Off Period gets over?

Accepted Answer

Once the 5-day ‘cooling off’ period has expired, you will be liable to pay your accommodation fee as per your licence agreement, however, you do have the option to find a replacement occupier (at our sole discretion).

Question 8

What's the University Refusal?

Accepted Answer

Until 31st July 2022, any cancellation requests outside the ‘cooling off’ period will be considered only if you have not been accepted into your chosen London University. Each cancellation request will be taken on a case-by-case basis and must be supported by documents confirming university refusal. If cancellation is approved, you will be released from the contract and your accommodation fee will be refunded less the prepayment. After 31st July 2022, cancellations outside the ‘cooling off’ period will not be considered.

Question 9

What about the Covid-19 situation?

Accepted Answer

We understand this is a time of uncertainty and would like to reassure you that we will accept late cancellations if you are unable to reach the United Kingdom due to entry restrictions imposed by the government. Each cancellation request must be sent with supportive documents at least 24 hours prior to the booking start date. If the request is approved, you will be able to postpone your booking until restrictions are lifted.

Question 10

What happens if my Visa got Refused?

Accepted Answer

If your visa is refused, please contact us within 48 hours of receiving your visa refusal. Each cancellation request must be sent with the supportive document (visa refusal and official proof that your course has been canceled) prior to the booking start date. If cancellation is approved, you will be released from the contract and your accommodation fee will be refunded less the prepayment.

Question 11

Is a Guarantor required to book a room?

Accepted Answer

For The Stay Club Kentish Town, a guarantor is not required.

Question 12

Instalment Plan - What are the payment plans available?

Accepted Answer

The Stay Club Kentish Town has no payment plans and needs to be paid the full amount

Question 13

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, The Stay Club Kentish Town offers 'No Visa No Pay' policy.

Question 14

Does the property have No University No Pay policy?

Accepted Answer

Yes, The Stay Club Kentish Town offers 'No University No Pay' policy.

Question 15

How can I book this property?

Accepted Answer

You can book The Stay Club Kentish Town in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

The Stay Club Kentish Town

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