Question 1

Can I move in early?

Accepted Answer

Our standard tenancies have fixed dates and cannot be changed. However if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.

Question 2

Haven't paid rent yet, can I still move in?

Accepted Answer

Its really important that your rent is paid on time. Your first instalment before moving in covers the first part of your tenancy.

Question 3

Can my family/friends stay for a few nights after dropping me off?

Accepted Answer

It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.

Question 4

Can I smoke in my room?

Accepted Answer

There are usually outside areas for you to smoke with ashtrays provided.

Question 5

Instalment charge

Accepted Answer

If you choose to pay your rent in instalments, an additional charge of up to £99 which is payable in full with your first instalment, may apply. If this charge is applicable, you will be made aware of this when you book.

Horizon Heights