Norfolk Street

Cooling Off Period:- 
1. If you choose to cancel your booking with Property, you have 7 calendar days after signing your AST to do
so if booking prior to 1st August (where a tenancy has been sent prior to 1st August).
2. If you choose to cancel your booking with Property after (and including) 1st August, you have 24 hours after
signing your AST to do so for all tenancies starting up to (and including) 30th September (where a tenancy has been sent
out from 1st August).
3. If you made your booking fewer than 7 calendar days before your AST start date (or 24 if booked after 1st August), you
may cancel your booking up until the day prior to your tenancy start date, without incurring penalty.
4. You may request to cancel your booking by sending an email to Property manager where a ‘Cancellation
Pack’ will be sent to you for further details or contacting your Accommodation Team directly.
5. If you choose to cancel your tenancy after 24 hours and within the cooling off period, then Property Manager reserves
the right to retain the deposit (or part thereof) in lieu of expenses occurred.

Replacement Tenant Accpeted:- 
You must speak to your local Accommodation Manager if you are thinking about leaving your accommodation. If you do
decide to leave your accommodation during your contracted term, the landlord may agree to release you from your
contract, providing the conditions set out below are met:
• You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) to
take a new tenancy agreement for your room for the remaining period of your contract.
• The incoming tenant must sign an AST with Property manager, providing the relevant requested documents,
and where relevant, also providing a suitable UK Guarantor.
• Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paid
and moved into the accommodation.
Please note that you will be charged for the length of stay you occupied the room, and for any difference in rental amount between you and the replacing student (if applicable).
If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying
the full rent until the end of your contracted time at the accommodation.

It is the responsibility of the outgoing resident to provide the incoming tenant for a tenancy takeover. During the transition
from outgoing to incoming resident, the room will be required to be professionally cleaned, this cost will be deducted from
the outgoing resident’s deposit.
WhereProperty manager or their representative are able to assist with a Tenancy Transfer (subject to availability in the
property), the cost of the room clean, marketing fees and/or commissions will be deducted from the outgoing resident’s
deposit or rental refund (if applicable).
For further information, guidance or assistance regarding Tenancy Takeover please contact your site team for your ‘Cancellation Pack’

No Place No Stay:- 
This offer is applicable to undergraduate first-year students only.
If you are a prospective first-year undergraduate student, and your offer of a place at your preferred university/higher
education institution is withdrawn as a result of not achieving the required entry grades, you will be eligible to receive a
refund of your deposit.
You may also be eligible to cancel under “No Place, No Stay” if you choose to go to a different university in a city that does
not have availability in a property because you have exceeded your expected grades.

To cancel under “No Place, No Stay”, you must supply:
(a) a copy of a written rejection letter from your chosen university/college or UCAS, which confirms that the results you
required for acceptance were not achieved.
(b) a copy of the proof of acceptance to a new university by UCAS adjustment (where you are still continuing to University).
This must be received by Property Manager or directly to your Accommodation
management team) within 5 calendar days of the date on which your results are published. On receipt of the required
documentation, the agreement will be cancelled with a refund of your deposit.
‘No Place No Stay’ does not apply if the student withdraws their own application.

No Visa No Pay:-
If your Visa has been refused then you will need to contact your accommodation team within 5 days of the refusal with the evidence of the refusal in order for your cancellation to be processed and deposit refunded.

Other Cancellation Policy:- 
 Cancellations after the cooling off period(s)
Any requests outside the above period will require you to find a student to replace you, who in turn will need to complete
the AST and pay their deposit via StuRents. Once they have passed the 7 day/24 hour (as applicable) cool off period you will
be released from the tenancy, this is known as a Tenancy Takeover.
For further information, guidance or assistance regarding Tenancy Takeover please contact your site team for your ‘Cancellation Pack

Cancellations by Property Manager or the Landlord
Our terms and conditions require you to sign your AST within the period specified on your electronic AST. If you and your
Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically cancelled.
If for any reason Property Manager is not able to offer you accommodation once your AST is fully signed, Property will
contact you as soon as possible detailing the reasons why, or offering an alternative solution. If Property cannot offer an
alternative, or the alternative is not suitable, Property will refund all monies paid to Property Manager.