Question 1

What’s included in the true welcome pack?

Accepted Answer

We love to treat our guests, that’s why we gift every one of them with a hamper worth £250 full of the following brand new goodies:

1 x dinner plate
1 x side plate
1 x chopping board
1 x 4 piece cutlery set
1 x breakfast bowl
1 x mug
1 x tumbler glass
1 x 20cm frying pan
1 x 18cm saucepan
1 x cooking utensil set
1 x tea towel
1 x 13.5 tog double quilt
1 x jumbo pillows
1 x fitted double sheet
1 x duvet cover
2 x pillow cases
1 x hand towel
1 x bath towel

Question 2

Can I smoke in my room?

Accepted Answer

No. As per your tenancy agreement, it is not permitted to smoke inside any true Student building. There are designated smoking areas which you are welcome to use.

Question 3

What happens if I lose my key fob?

Accepted Answer

We have a true staff member of security guard on the premises 24 hours a day to help with any enquiry. Our team are more than happy to help with any issue, especially helping you accessing your room when you get locked out!

Question 4

How safe are true properties?

Accepted Answer

True takes safety seriously. We have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week to give you peace of mind.

Our Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is your studies.

True Newcastle Opto