Cancellation Policy (England and Wales) 2020/2021
We understand that booking a room in student accommodation can be a big decision. We also know that bookings are often made before you know what your exam results will be and that your personal circumstances may change unexpectedly prior to you moving into your new accommodation.
This policy sets out the process for requesting a cancellation and the fees involved.
Bookings made prior to 1 June 2020
If you sign your Tenancy Agreement prior to 1 June 2020 and you have not collected the keys to your Room, you may cancel your Tenancy, by giving notice in writing or by e-mail to the General Manager at the Property, at any time during the period of twenty-eight (28) days after the date on which you sign your Tenancy Agreement (the “Stage 1Cooling-Off Period”). Once we receive such a notice, we will confirm receipt, cancel your Tenancy and will refund your Advance Rent Payment of £250.00, together with any other payments of Rent you may have made.
Bookings made on or after 1 June 2020
If you sign your Tenancy Agreement on or after 1 June 2020 and you have not collected the keys to your Room, you may cancel your Tenancy, by giving notice in writing or by e-mail to the General Manager at the Property, at any time within the period of fourteen (14) days of the date on which you sign your Tenancy Agreement (the “Stage 2 Cooling-Off Period”). Once we receive such a notice, we will confirm receipt, cancel your Tenancy and will refund your Advance Rent Payment of £250.00, together with any other payments of Rent you may have made.
Cancelling outside the Stages 1 and 2 Cooling-Off Periods
Outside the Stages 1 and 2 Cooling-Off Periods, you may request to cancel your Tenancy, by notice in writing or by e-mail to the General Manager at the Property. However, you will remain liable for the Rent payable under the Tenancy Agreement until a suitable replacement tenant has been found.
One less worry if you don’t receive your grades
This is applicable to prospective first-year undergraduate students only.
If you are not successful in obtaining your place at your chosen University, then don’t worry, we can help. Firstly, we may be able to transfer you to another one of our residences if you are going to study elsewhere. If you are not going to study elsewhere or we do not have accommodation available in your new city/town of study, we will release you from your Tenancy Agreement provided the following criteria are met:
You submit your request to cancel, in writing or by e-mail to the General Manager at the Property, before 26 August 2020; and
You provide the General Manager with a copy of your rejection letter from the university or UCAS.
Once we have your request, we will confirm receipt and refund your Advance Rent Payment of £250.00, together with any other rent payments you may have made.
Cancellation Policy (Scotland) 2020/2021
Bookings made prior to 1 June 2020
If you sign your Tenancy Agreement prior to 1 June 2020 and you have not collected the keys to your Room, you may cancel your Tenancy, by giving notice in writing or by e-mail to the General Manager at the Property, at any time during the period of twenty-eight (28) days after the date on which you sign your Tenancy Agreement (the “Stage 1 Cooling-Off Period”). Once we receive such a notice, we will confirm receipt, cancel your Tenancy and will refund your Advance Rent Payment of £250.00, together with any other payments of Rent you may have made.
Bookings made on or after 1 June 2020
If you sign your Tenancy Agreement on or after 1 June 2020 and you have not collected the keys to your Room, you may cancel your Tenancy, by giving notice in writing or by e-mail to the General Manager at the Property, at any time within the period of fourteen (14) days of the date on which you sign your Tenancy Agreement (the “Stage 2 Cooling-Off Period”). Once we receive such a notice, we will confirm receipt, cancel your Tenancy and will refund your Advance Rent Payment of £250.00, together with any other payments of Rent you may have made.
Cancelling outside the Stages 1 and 2 Cooling-Off Periods
Outside the Stages 1 and 2 Cooling-Off Periods, you may request to cancel your Tenancy, by notice in writing or by e-mail to the General Manager at the Property. However, you will remain liable for the Rent payable under the Tenancy Agreement until a suitable replacement tenant has been found and takes entry to the relevant Room. In addition, should a suitable replacement tenant be so found and take entry, you will, in accordance with the terms of your Tenancy Agreement, be required to pay a fee of £50.00.
One less worry if you don’t receive your grades
This is applicable to prospective first-year undergraduate students only
If you are not successful in obtaining your place at your chosen University, then don’t worry, we can help. Firstly, we may be able to transfer you to another one of our residences if you are going to study elsewhere. If you are not going to study elsewhere or we do not have accommodation available in your new city/town of study, we will release you from your Tenancy Agreement provided the following criteria are met:
You submit your request to cancel, in writing or by e-mail to the General Manager at the Property, before 26 August 2020; and
You provide the General Manager with a copy of your rejection letter from the university or UCAS with your cancellation request.
Once we have your request, we will confirm receipt and refund your Advance Rent Payment of £250.00, together with any other rent payments you may have made.
Flexi Stay & Pay
University start dates
If your course start date has been moved then you will only need to pay for your room from the month face to face teaching commences. Nice!
Visa applications
If you’re having trouble securing your travel to Ireland let us know! We will cancel or postpone your licence start date at no extra cost, whichever works for you!
International travel restrictions
Can’t get to us? Let us know and we can amend, cancel or postpone your licence on request. We would rather you stay safe!
Self-isolation
Two weeks free accommodation if you are travelling from abroad and need to self-isolate. Just let us know what will work for you.
Knoll Court, Tower Street, Newcastle upon Tyne, NE1 2HW
16 mins 
17 mins 
5 mins