Question 1

Who is eligible to book with Axo Student Living?

Accepted Answer

Any full time student can live with AXO.

Question 2

What happens if I chnage my mind after booking the room?

Accepted Answer

You have a 14 day ‘cooling off’ period from the point you pay your deposit as long as the 14 days lapse before the tenancy start date. Once the tenancy has started, you are not able to cancel.

If after the tenancy has started you want to leave, you will need to find a replacement to take over your room. We can advise you with this. Just speak to reception if this is something you require.

Question 3

What is a deposit protection scheme?

Accepted Answer

By law, if you pay a deposit to your landlord or letting agent then they must protect it in a government-authorised tenancy deposit protection scheme. It applies to all landlords and agents in England and Wales who have an Assured Shorthold Tenancy (AST) agreement (the contract) with their tenant.

It was introduced to ensure that you are able to get your deposit back from your landlord or agent when you move out.

Question 4

How many instalments can I pay with?

Accepted Answer

Students with a UK based guarantor can pay in up to 3 instalments.

Students without a UK based guarantor are required to pay in 1 instalment.

Students without a UK based guarantor can pay in up to 3 instalments if they use a qualifying guarantor service

Question 5

Are the room pictures on the website exact, the room I would receive?

Accepted Answer

The room pictures on the website are only indicative of the room type and not of the actual room you may be allocated. The reason for this is firstly we have so many rooms across the country, that it is not possible to put an image of every single room. Secondly, we receive many room preference requests from students i.e. female only, postgraduates only etc that we must wait until close to check in to allocate an exact room to make sure we do our best to meet resident requests. However – you will be allocated the room type you have selected.

Question 6

WillI get a chance to meet new people and make friends at AXO?

Accepted Answer

Yes, definitely! As part of our AXO Life program, we run an extensive events calendar across all our sites. An aim of this program is to allow residents to meet each other and make new friends.

AXO New Cross