Question 1

What payments are taken to book a room?

Accepted Answer

A holding deposit of £150 is taken to reserve an apartment for you whilst we complete your application. Upon receipt of your holding deposit, we will send you the relevant forms and request payment of the £500 tenancy deposit.

Question 2

Can I stay if I'm not a student?

Accepted Answer

No. This is student accommodation and proof of study is required before signing for a room.

Question 3

What is your refund policy?

Accepted Answer

All cancellations must be notified in writing to IconInc – verbal cancellations will not be warranted. Cancellations will only be valid when in receipt of written cancellation consent from IconInc. We suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you do not book until you are sure. If the Agreement is not completed for reasons within the landlord’s control, the £150 holding deposit will be refunded within 15 days of taking this payment. However, if it is determined that you have no right to rent/provide misleading or false information/ withdraw from the proposed agreement / fail to execute your application within 15 days, your £150 holding deposit will be forfeited. After signing your Agreement, you are contractually bound to the tenancy and you can only be released after finding a suitable replacement tenant who will take on the full rent liability.

Question 4

If I haven't been accepted on my course yet, can I still secure an apartment?

Accepted Answer

Yes, however if this does not follow through you will not receive a refund as per our refund policy terms and you will be liable for the rent until a new tenant is found as per the contract.

Question 5

What payments types are accepted?

Accepted Answer

We accept debit/credit cards and bank transfers.

Question 6

Can couples rent an apartment?

Accepted Answer

Yes, couples can rent an Elegance or Grande apartment for a 25% double-occupancy supplement on the base rent.

Question 7

Can I have friends stay over in my apartment?

Accepted Answer

Yes, we are happy to allow guests to stay over for a couple of nights but they will need to sign in with a member of staff at reception and guests will not be provided with their own key card. If you wish to share your apartment with a friend then please speak to a member of the IconInc team about double occupancy as couples can rent an Elegance or Grande apartment for a 25% double occupancy supplement on the base rent.

Question 8

Are pets allowed?

Accepted Answer

Unfortunately not.

Question 9

What if I lose the key-card for my room or my mailbox key?

Accepted Answer

Replacing a lost key-card will cost £15. A new mailbox key is £5.

Question 10

Is there an extra charge to use the gym and cinema?

Accepted Answer

No, usage of the gym and cinema are included in your rent.

Question 11

Will I receive compensation if something is stolen from my room?

Accepted Answer

In the unlikely scenario of a fire, flood or burglary, we provide contents insurance through Endsleigh.

Question 12

Do I need a TV license?

Accepted Answer

We’ve provided a TV for you to use for gaming or linking up your laptop, if you would like to watch live TV then it is your responsibility to buy a TV Licence.

Question 13

When does quarterly rent come out?

Accepted Answer

Your rent is due on the 22nd of the month before your move-in date, then every three months from then. For example, if your move in date is July 1st then your first rent payment would be due on June 22nd, then September 22nd, December 22nd and finally March 22nd.

Question 14

Who do I contact in the case of an emergency?

Accepted Answer

We have a concierge on site 24/7, so please report to them in the event of an emergency.

Question 15

What is the 'free breakfast'?

Accepted Answer

Every day we provide freshly baked pastries, cereal and toast, as well as spreads such as jams and honey. A choice of juice is also available, and on weekends we also set out bagels as a treat! Coffee, tea and other hot drinks are available 24/7.

Question 16

Do I pay a deposit?

Accepted Answer

Yes, there is a holding deposit of £150 and a tenancy deposit of £500 to pay.

Question 17

Do I need a guarantor and what if I can't provide one?

Accepted Answer

Yes. For international students who are unable to pay the full contract rent in advance and do not have a UK based guarantor, you may choose ukguarantor.com as your Guarantor.

Question 18

What is the procedure for getting my deposit back?

Accepted Answer

Once your tenancy expires and you have vacated your apartment, we will physically check it for any damages or missing items. Once we are satisfied about the condition of the apartment, you will normally receive your deposit back within 30 days.

Question 19

How will internet access be provided?

Accepted Answer

Each apartment comes with superfast broadband socket and high speed Wi-Fi is available throughout the building.

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