Vita Student Portland House, Exeter

Unless you have booked a Clearing Room (see special cancellation terms for Clearing Rooms below) you can cancel free of charge if you are within your cooling off period; your cooling off period is 5 days from the date of booking, for bookings made before 27th May 2025, and 48 hours for bookings made on or after 27th May 2025.

You can also cancel free of charge under the below additional policies:

No Place, No Pay

If you are declined a place to study at a university located in the same city as your Property manager accommodation, you may cancel and obtain a full refund, provided:

You notify us in writing within 48 hours of finding out your place has been declined and provide evidence to our reasonable satisfaction.
The decline is due to not meeting the academic requirements and not for other reasons such as academic or other misconduct, financial issues, withdrawal, or your place being revoked.
You completed all necessary steps required by your university to process your application on time.
The Occupation Period outlined in your Licence Agreement has not yet begun, and you have not already moved into the accommodation.
If you intend to appeal the university’s decision, you must immediately notify us. Property will confirm whether you continue to qualify for this policy during and after your appeal.

No Visa, No Pay

If you are declined a visa to study in the UK by UK Visas and Immigration, you may cancel and obtain a full refund, provided:

You notify us in writing by 16th August 2025 and provide evidence of the visa rejection to our reasonable satisfaction.
The decline is not due to failing to complete the necessary steps required by UKVI to process your visa application.
Your university was able to issue a CAS Number, and the visa rejection was not caused by you failing to complete your application to study.
Under both additional cancellation policies:

You must supply suitable proof to us in writing within 48 hours of being made aware of the change in circumstances and Property may request additional information to support your cancellation request to satisfy ourselves of the circumstances of your request.
All payments have been completed on time in accordance with your Licence Agreement.
If at any point you have checked in to your Accommodation, you are unable to cancel your Agreement free of charge and must find a replacement student.
Should you need to make a request to cancel your accommodation under any of the above policies, you should send your request in writing (with supporting evidence attached).
Once you have booked and your cooling period has elapsed, you are bound into a legal licence agreement which requires you to pay for the full period of the licence agreement. Property suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact us to discuss on +44(0)203 096 1717.
If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Clearing Room Cancellation Policy

There is no cooling-off period for our Clearing Rooms.
You can only cancel free of charge in line with the “No Place, No Pay” policy above.

Outside of these terms, in order to cancel you must organise a replacement student to take over your contract and take over the liability for the License Fee (and you will still be responsible for all payments until a replacement is found). For the avoidance of doubt, if at any point you have checked in to your booking, you are no longer eligible to cancel free of charge and must find a replacement student.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Can I leave early and get the remainder of my license fee back?

Unfortunately, you are committed under the license period to pay the full license fee. Property may have a waiting list of people that would like to take over your booking which would then relinquish you from your contract. Property cannot refund your license fee until a replacement is found to take over your booking.

For more details, please refer to the booking terms and conditions.