Question 1

What happens if there is a maintenance issue in my room?

Accepted Answer

We have a dedicated maintenance team on-site who are there to quickly resolve any breakages you may have in your room. Simply log the issue via your Novel App or online portal, and one of the team will attend to swiftly resolve the issue.

Question 2

Can I arrive earlier than my tenancy start date?

Accepted Answer

In some circumstances we will be able to allow you to move into the room earlier than your start date, but this will depend on the availability of your room.

Question 3

Do you offer dual occupancy for couples?

Accepted Answer

Yes, some of our more spacious studio rooms are perfect for couples. Both residents must be students and you can find out which studios are available for dual occupancy by enquiring with the property team.

Question 4

Who can be a guarantor?

Accepted Answer

Anyone who is over the age of 21 and lives in the UK.

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