\r\nFor details on parking availability at your accommodation, refer to your property welcome guide. Locate your welcome guide here.
"}},{"@type":"Question","name":"Why is my credit no longer visible on my statement?","acceptedAnswer":{"@type":"Answer","text":"
If there's a credit on your account, it will no longer be displayed on your account statement. However, if you have an upcoming future instalment (within the next 10 days), any previously shown credit on your account has now been utilized to offset the upcoming instalment. This means that the rent will be deducted, with the amount being reduced by the credit on your account.
"}},{"@type":"Question","name":"What types of bank cards are accepted for payments on the Unite Students Website?","acceptedAnswer":{"@type":"Answer","text":"
Accepted bank cards for making payments on the Unite Students Website include Visa, Visa Electron, Mastercard, Maestro, and UnionPay.
"}},{"@type":"Question","name":"Which currencies can I use for making payments?","acceptedAnswer":{"@type":"Answer","text":"
Payments made via Visa, Visa Electron, Mastercard, or Maestro will be in GBP (£). \r\nFor Chinese students making payments via UnionPay credit or debit cards, payments will be displayed in GBP (£) during the payment process. However, the bank will deduct the amount in CNY or RMB (¥).
"}},{"@type":"Question","name":"Can I make payments using UnionPay?","acceptedAnswer":{"@type":"Answer","text":"
If you are an international customer and unable to pay by Direct Debit or CCRA (recurring card payment), it might be possible for you to pay via UnionPay through your online Customer Account or during your booking.
"}},{"@type":"Question","name":"What happens if I can't make a payment?","acceptedAnswer":{"@type":"Answer","text":"
Instalment due dates are outlined in your tenancy agreement, and by accepting the contract's terms and conditions, both the customer and guarantor are accepting responsibility for payment on the provided dates. If you cannot make a payment, please communicate with your property team. They can discuss your payment options and advise you on any potential implications based on the lateness of the payment.
"}},{"@type":"Question","name":"I can't process my payment on the website. What should I do?","acceptedAnswer":{"@type":"Answer","text":"
If your card payment is being rejected, we recommend contacting your bank first. If issues persist after contacting your bank, please get in touch with us.
"}},{"@type":"Question","name":"What is a charge?","acceptedAnswer":{"@type":"Answer","text":"
A charge is a payment request from us, covering rent, damage, key replacement, parking, or similar charges.
"}},{"@type":"Question","name":"I've locked myself out of my account. What should I do?","acceptedAnswer":{"@type":"Answer","text":"
If your account is locked due to multiple incorrect password attempts, contact us for assistance in unlocking it.
"}},{"@type":"Question","name":"How are rooms assigned?","acceptedAnswer":{"@type":"Answer","text":"
When you book through our website, you can choose your room type and contract length, but the allocation of your specific room is done randomly. If you have particular requests or preferences, please contact us directly.
"}},{"@type":"Question","name":"Can I extend my stay into the summer?","acceptedAnswer":{"@type":"Answer","text":"
If you wish to extend your stay into the summer, you can explore available properties on our summer booking page. Bookings for a minimum of 7 days can be made online for most properties, or you can reach out to us through the chat feature, and we'll assist you in finding the ideal room. \r\n \r\nIf you're considering an early arrival for the academic year, you can visit our Contact Us page to connect with us.
"}},{"@type":"Question","name":"What is the duration for which I can book my accommodation?","acceptedAnswer":{"@type":"Answer","text":"
We offer a range of booking options, including full-year stays, academic year stays, single semester stays, short-term stays, and summer stays for travel or early arrival. To explore these options, you can visit our summer booking page. Alternatively, start your search on our homepage.
"}},{"@type":"Question","name":"I need to inform you about a medical condition. How can I go about doing this?","acceptedAnswer":{"@type":"Answer","text":"
You can notify us about any medical condition that may impact your stay with us by sending an email to supportrequest@unitestudents.com. We will then connect you with your property team. \r\n
"}},{"@type":"Question","name":"Is it possible to inspect the property and the room before making a reservation? Interested in an in","acceptedAnswer":{"@type":"Answer","text":"
We have generated virtual tours for most of our properties. However, if you prefer an in-person tour, you can schedule this online for your selected property. To arrange an in-person viewing of the property and explore the available rooms, you can use our website to book a viewing. Simply locate the property you wish to view, click on the 'Book a viewing' button at the top of the page, and choose a date, property, and time slot. Log in to your account or register to receive confirmation of your viewing via email. \r\n
"}},{"@type":"Question","name":"Who is eligible to reserve a room?","acceptedAnswer":{"@type":"Answer","text":"
To make a room reservation with us, you must: \r\n \r\nBe a full-time student: \r\n \r\nAny university or college can inform you about your full-time student status. \r\n \r\nHave a guarantor: \r\n \r\nA guarantor, aged 25 or above, assumes joint financial responsibility for your tenancy. If you are unable to make payments, your guarantor is responsible for covering the costs. \r\n \r\nHave your card details ready: \r\n \r\nTo secure your booking, we will need your card details for rent instalments or any upfront payments. \r\n \r\nChoose your room: \r\n \r\nOur properties offer a variety of room options. Whether you prefer a private flat or sharing with others, the choice is yours.
"}},{"@type":"Question","name":"What is the procedure for damages?","acceptedAnswer":{"@type":"Answer","text":"
For items that are damaged or misused, we may need to repair or replace them, and charges may apply. We reserve the right to charge you for such damages, ensuring the cost to you is no more than what it costs us. If replacement items or external contractors incur charges after your checkout, we will notify you via email about the applied charges. \r\n \r\nFor more details on our damage charges, refer to our information on damage charges here. \r\n
"}},{"@type":"Question","name":"My visa application has been rejected. Can I cancel my booking?","acceptedAnswer":{"@type":"Answer","text":"
If your visa application is declined, we will cancel your booking without any charges. Additional details can be found here.
"}},{"@type":"Question","name":"Can I terminate my reservation?","acceptedAnswer":{"@type":"Answer","text":"
If you wish to cancel your reservation, it is possible, but you might still be responsible for paying your rent if you have completed the booking and are outside the cooling-off period. For more details, you can refer to our cancellation policy here. \r\n \r\nWe understand that the process of applying for a university place or a visa can be stressful. That's why if you do not achieve the required results or your visa application is rejected, we will cancel your booking at no cost, providing you with peace of mind. Learn more about this here. \r\n \r\nSubmit a cancellation request: \r\n \r\nThis cancellation request applies to customers who have not yet checked in. If you have already checked in, please contact your property manager. If you have already checked into your room and want to cancel or modify your booking, please get in touch with your property reception team, who will be happy to guide you through the next steps.
"}},{"@type":"Question","name":"Who can book a room?","acceptedAnswer":{"@type":"Answer","text":"
If you wish to reserve a room with us, you need to: \r\n \r\nBe a full-time student \r\nAny full-time student can reside with Unite Students; your University or College can inform you if you are considered a full-time student. \r\nHave a guarantor - a guarantor is someone over the age of 25 who shares financial responsibility for your tenancy. If you are unable to make payments, it is your guarantor's responsibility to do so. \r\nHave your card details at the ready - to make a reservation with us, we will need your card details to set up your rent instalments or for any upfront payments. \r\nSelect your room - we offer a variety of rooms across our properties. Whether you prefer a private flat or want to share one, the choice is yours.
"}},{"@type":"Question","name":"What is a guarantor and why do I need one?","acceptedAnswer":{"@type":"Answer","text":"
A guarantor is an individual over the age of 25 who shares financial responsibility for your tenancy. If, for any reason, you are unable to settle an amount owed to Unite Students, it becomes the responsibility of your guarantor to make the payment.
"}},{"@type":"Question","name":"Can I bring my pet with me?","acceptedAnswer":{"@type":"Answer","text":"
No, regrettably, pets are not permitted.
"}},{"@type":"Question","name":"If I require a guide dog or working dog for assistance, what should I do?","acceptedAnswer":{"@type":"Answer","text":"
Please contact us to discuss the available options.
"}},{"@type":"Question","name":"Can I sublet my room to someone else?","acceptedAnswer":{"@type":"Answer","text":"
No, subletting your room is not permitted.
"}},{"@type":"Question","name":"If I want to terminate my contract early, what should I do?","acceptedAnswer":{"@type":"Answer","text":"
To end your contract prematurely, you must find a replacement tenant. Once you've identified one, provide us with their details, enabling us to release you from your contract and establish a new tenancy agreement for them.
"}},{"@type":"Question","name":"How do I accept my tenancy agreement?","acceptedAnswer":{"@type":"Answer","text":"
Upon booking your room, you will receive an email titled 'Booking Offer Confirmation' and Acceptance. In this email, find a link to 'View' your agreement. Follow the link, log in with your email and password, or activate an account if needed. The 'Accepting your Agreement' page contains booking details, payment information, and Terms and Conditions. Read your agreement, tick to confirm understanding, enter your password, and click on the accept tenancy button.
"}},{"@type":"Question","name":"Is it necessary to read the tenancy document?","acceptedAnswer":{"@type":"Answer","text":"
Yes, it is crucial to understand the terms. If anything is unclear, contact us. Accepting the agreement means entering a contract. Changing or cancelling the tenancy later is subject to our cancellation policy.
"}},{"@type":"Question","name":"What do tenant and guarantor details mean in my tenancy agreement?","acceptedAnswer":{"@type":"Answer","text":"
What do tenant and guarantor details mean in my tenancy agreement?
"}},{"@type":"Question","name":"What are the accommodation details in my tenancy agreement?","acceptedAnswer":{"@type":"Answer","text":"
It includes the address and block/flat/room number of your residence
"}},{"@type":"Question","name":"What is a tenancy period?","acceptedAnswer":{"@type":"Answer","text":"
It is the agreed period of your tenancy, from the move-in date to the move-out date. This period is unchangeable once the agreement is signed.
"}},{"@type":"Question","name":"What are special conditions?","acceptedAnswer":{"@type":"Answer","text":"
Any conditions beyond the standard tenancy agreement applicable to your booking.
"}},{"@type":"Question","name":"Is a Guarantor required to book a room?","acceptedAnswer":{"@type":"Answer","text":"
For Chaucer House, an international guarantor is required.
"}},{"@type":"Question","name":"Instalment Plan - What are the payment plans available?","acceptedAnswer":{"@type":"Answer","text":"
Chaucer House has no payment plans and needs to be paid the full amount
"}},{"@type":"Question","name":"Does the property have No Visa No Pay policy?","acceptedAnswer":{"@type":"Answer","text":"
No, Chaucer House does not have 'No Visa No Pay' policy.
"}},{"@type":"Question","name":"Does the property have No University No Pay policy?","acceptedAnswer":{"@type":"Answer","text":"
Yes, Chaucer House offers 'No University No Pay' policy.
"}},{"@type":"Question","name":"How far are the nearby universities to the accommodation?","acceptedAnswer":{"@type":"Answer","text":"
Chaucer House student accommodation is near University of Portsmouth (0.3 Miles), Portsmouth Business School (0.5 Miles), International College Portsmouth (ICP) (0.3 Miles). These campuses/universities are within 2 miles of the property.
"}},{"@type":"Question","name":"How can I book this property?","acceptedAnswer":{"@type":"Answer","text":"
You can book Chaucer House in 3 simple steps:
\r\n\r\n
\r\n\t
Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
\r\n\t
UniAcco will process your booking with the property manager.
\r\n\t
Finally, sign the tenancy agreement to confirm the booking.
\r\n
\r\n\r\n
"}},{"@type":"Question","name":"How well-connected is Chapter Islington by public transport?","acceptedAnswer":{"@type":"Answer","text":"
Very well-connected!
\r\n\r\n
\r\n\t
Caledonian Road Station (Stop A) provides access to the Piccadilly Line.
\r\n\t
Nearby bus stops: Market Road Gardens (Stop F) and Caledonian Rd Market Rd Gardens (Stop E) make travelling across the city easy.
\r\n
"}},{"@type":"Question","name":"Is there security and support available?","acceptedAnswer":{"@type":"Answer","text":"
Absolutely! Your safety and comfort are top priorities at Chapter Islington.
\r\n\r\n
\r\n\t
Enjoy round-the-clock support with a friendly on-site team available 24/7 to assist you with anything.
\r\n\t
Plus, with CCTV surveillance across the property, you can relax knowing you're in a secure and well-monitored environment.
\r\n
"}},{"@type":"Question","name":"What types of rooms are available?","acceptedAnswer":{"@type":"Answer","text":"
\r\n\t
Studios: Private space with an en-suite bathroom, kitchenette, study area, and storage.
\r\n\t
Ensuites: Private bedroom and bathroom, with shared kitchen and living area.
\r\n
"}},{"@type":"Question","name":"Are utilities included in the rent?","acceptedAnswer":{"@type":"Answer","text":"
Yes, all essential utilities, including electricity, water, heating, and internet, are included in your rent.
"}},{"@type":"Question","name":"What attractions and amenities are nearby?","acceptedAnswer":{"@type":"Answer","text":"
Nearby attractions include:
\r\n\r\n
\r\n\t
British Museum, Barbican Centre, Museum of London
\r\n\t
Highbury Fields, Lewis Cubitt Park
\r\n\t
Ottolenghi Islington, Costa Coffee, The Lexington
\r\n\t
Grocery stores like Waitrose & Partners and Sainsbury’s Local
\r\n
"}},{"@type":"Question","name":"How long does reaching key universities from Chapter Islington take?","acceptedAnswer":{"@type":"Answer","text":"
London Metropolitan University: Few minutes walk
\r\n\r\n
\r\n\t
City University: ~20 minutes by tube
\r\n\t
UAL – Central Saint Martins: ~15 minutes by bus
\r\n\t
UCL: ~20 minutes via Underground
\r\n\t
King’s College London: ~23 minutes by tube
\r\n
"}},{"@type":"Question","name":"Is Chapter Islington suitable for international students?","acceptedAnswer":{"@type":"Answer","text":"
Absolutely! With excellent transport links, nearby universities, a welcoming community, and round-the-clock support, Chapter Islington is an ideal choice for international students.
"}},{"@type":"Question","name":"What’s the neighbourhood like?","acceptedAnswer":{"@type":"Answer","text":"
Islington is one of North London’s most vibrant student-friendly areas, filled with trendy cafés, green parks, music venues, and local markets. You will love the local vibe, from peaceful strolls in Highbury Fields to live gigs at The Lexington.
"}},{"@type":"Question","name":"Are the rooms furnished?","acceptedAnswer":{"@type":"Answer","text":"
Yes, all rooms at Chapter Islington come fully furnished with everything you need: a comfortable bed, study desk, storage, private bathroom (depending on room type), and kitchen facilities.
"}},{"@type":"Question","name":"Is Wi-Fi included in the rent?","acceptedAnswer":{"@type":"Answer","text":"
Yes, high-speed Wi-Fi is included—perfect for studying, streaming, and staying connected.
Chaucer House, 32 Isambard Brunel Rd, Portsmouth, PO1 2DR, UK
Chaucer House redefines student accommodation in Portsmouth with modern living spaces, comprehensive amenities, and a vibrant city atmosphere.
Located in Isambard Brunel Rd, Portsmouth, PO1 2GP, Chaucer House offers students the perfect blend of academic convenience and urban excitement, situated in a city with rich maritime heritage and a dynamic student community.
Cultural Attractions: Explore Portsmouth Historic Dockyard, the Spinnaker Tower, Mary Rose Museum, HMS Victory, and scenic spots like Southsea Common and Victoria Park—all easily accessible from your doorstep.
Shops & Dining: Live near essentials like Tesco, Sainsbury’s Local, and Cascades Shopping Centre. Dine at student favourites such as Porters Café, The Spice Merchant, and unwind at local pubs like The Fat Fox and Astor’s Bar.
Distance to Key Locations
Living at Chaucer House ensures you are always well-connected to the city's key areas and educational hubs:
Portsmouth & Southsea Station, 2 mins: Ideal for travel across the city or weekend trips to London and beyond.
Cascades Shopping Centre, 8 mins: Shop, eat, and pick up essentials just minutes from home.
Gunwharf Quays, 12 mins: Perfect for outlet shopping, waterfront dining, and entertainment.
MyPort Information Hub, 6 mins: Convenient access to student support and university services.
Station Street (Stand J), 3 mins: Well-connected bus stop for easy travel around the city.
City Shops South (Stop C), 4 mins: Another nearby transit point for quick and flexible commuting.
Why Choose Chaucer House?
Convenient Transport Links
Chaucer House is a prime location in Portsmouth with excellent connectivity across the city and beyond.
Portsmouth & Southsea Station is just a 2-minute walk away, offering easy access to nearby cities and London for weekend trips or quick commutes.
Station Street (Stand J) and City Shops South (Stop C) are both less than 5 minutes away, ensuring seamless travel across Portsmouth via local buses.
Additional stops like Civic Offices (Stop K) and Commercial Road give you flexible commuting options right outside your door.
Vibrant Locale
Step out into the heart of Portsmouth’s lively student scene.
Chaucer House is just moments from the University of Portsmouth, local hangouts, grocery stores, and entertainment hotspots.
Trendy Cafés & Eateries: For relaxed evenings, grab a bite at Porters Café, spice things up at The Spice Merchant, or chill at Astor’s Bar and The Fat Fox.
Shops & Essentials: Pick up daily groceries at Tesco or Sainsbury’s Local, both within walking distance.
Culture & Nightlife: Get into the city’s culture at Gunwharf Quays, or spend your weekend enjoying live music, pubs, and the coastal charm of nearby Southsea.
Iconic Attractions Nearby
Living at Chaucer House places you close to Portsmouth’s most iconic landmarks and green spaces:
Take a peaceful walk at Victoria Park or enjoy the sea breeze at Southsea Common.
Immerse yourself in history at Portsmouth Historic Dockyard, or admire the views from the stunning Spinnaker Tower.
Fancy a cultural day out? The Mary Rose Museum and HMS Victory are just around the corner.
Whether you are a history buff, a nature lover, or a foodie, Portsmouth has something for everyone right at your doorstep when you stay at Chaucer House.
Room Options
Find your perfect fit at Chaucer House with room types designed for both independent and social student lifestyles.
Studios: Enjoy the ultimate privacy and convenience with a self-contained space that includes a bed, private bathroom, study area, fully equipped kitchen, and plenty of storage—perfect for students who value their own space.
Ensuites: Ideal for a more social setup, these private rooms come with your own en-suite bathroom while sharing a modern, fully equipped kitchen and communal space with flatmates—striking the perfect balance between independence and connection.
Facilities and Amenities
Chaucer House offers a well-rounded range of amenities designed to make student life comfortable, secure, and stress-free.
In-Room Amenities:
Fridge & Microwave: Store snacks and reheat meals anytime with ease.
Electric Stove: Prepare your own meals in your private kitchenette.
Wi-Fi: Stay connected with high-speed internet for studying and streaming.
Radiator Heating: Keep warm during the colder months with in-room heating.
Utility Bills Included: All essentials—electricity, water, heating, and internet—are covered in your rent.
Trash System: Convenient waste disposal to keep your space clean and tidy.
Community Features:
Communal Relaxing & Study Area: Perfect for quiet study sessions or social hangouts.
Bike Storage: Secure your bicycle with designated on-site storage.
Laundry Room: On-site washing and drying facilities for all your laundry needs.
Vending Machine: Grab snacks or drinks whenever you need them.
On-Site Gym: Stay active and fit with convenient access to fitness equipment.
Inclusive Features:
All Utilities Included: One flat rate with no hidden costs.
Contents Insurance: Your personal belongings are covered for added peace of mind.
Comprehensive Security & Services:
24/7 Dedicated Support: A Friendly on-site team is available round-the-clock for assistance.
CCTV Surveillance: Monitored security systems to ensure a safe and secure environment.
Chaucer House, Portsmouth, offers students the perfect mix of comfort, convenience, and community. With modern rooms, inclusive amenities, and unbeatable access to universities, transport, shopping, and iconic attractions, it’s an ideal home base for making the most of your student life in Portsmouth.
UniAcco offers 24*7 support in resolving all your housing-related queries, offering peace of mind.
Need custom dates, duration and preferences, want to check availability or need more details?
Enquire now
Room Options
En-Suite, Classic
Private Room • Private Bath
Study desk and chair
Underbed Storage
Wardrobe
Windows / Curtains
Stay 7 weekMove in 2025-07-26Advance Rent £100Rent £160 / week
Stay 5 weekMove in 2025-07-28Advance Rent £100Rent £199 / week
Stay 44 weekMove in 2025-09-20Advance Rent £250Rent £197 / week
Looking for different dates?
Accessible Studio, Classic
Private Room • Private Bath • Private Kitchen
Entire Place
Study desk and chair
Underbed Storage
Wardrobe
Stay 51 weekMove in 2025-09-20Advance Rent £250Rent £229 / week
Looking for different dates?
Facilities in Chaucer House, Portsmouth
Apartment
Trash System
WiFi
Electric Stove
Radiator / AC
Heating
Utility Bills Included
Fridge
Microwave
Community
On-Site Gym
Vending Machine
Contents Insurance
CCTV
Communal Relaxing & Study Area
Bike Storage
24x7 Dedicated Support
Laundry Room
Explore Beyond Chaucer House, Portsmouth
Portsmouth & Southsea
2 mins walk
Station Street (Stand J)
3 mins walk
City Shops South (Stop C)
4 mins walk
City Shops South (Stop D)
4 mins walk
Royal Carriage taxi
7 mins walk
Show More >
Location & Maps
Chaucer House, 32 Isambard Brunel Rd, Portsmouth, PO1 2DR, UK
4
5 Reviews for Chaucer House, Portsmouth
Neighbourhood
4.2
Maintenance
4.0
Amenities
4.0
Security
5.0
Value of Services
4.0
4
Facilities
Maintenance
Value of Service
Kirsten
Dec 9, 2020
Ideal location, safe to walk into town.
5
Security
julia gudawajtys
Dec 9, 2020
The flats are huge, bedrooms double beds with ensuite, not massive but plenty of room for one.
Payments
Advance Rent:
You are required to pay GBP 250 as advance rent payment at the start of your tenancy.
This advance rent payment will be put towards your first rent instalment.
Instalment plan:
1. If you are a student with a permanent UK home address then you will usually have the option of paying in one, three or seven instalments.
2. If your permanent home address is outside the UK then you have the option of paying in one, two or four instalments.
3. The options for all customers in Sheffield and Liverpool are one or three instalments.
Note: If you choose to pay your rent in instalments, an additional charge of up to GBP 99 may also apply.
Guarantor:
A guarantor (either UK based or International) is required for all customers who book with the property. A guarantor is someone over the age of 25 who takes joint financial responsibility for your tenancy. If, for any reason, you are unable to pay an amount owed to the property it is your guarantor’s responsibility to do so.
Mode of Payment:
Debit/credit card, Bank transfer.
House Policies
Cancellation Policy
Cooling Off Period
Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or completing our Cancellation Form within 7 days after we send you confirmation that your booking is complete (the “7 Day Cooling-Off Period”).
If your Tenancy is for a room in Wales, please contact us directly as a different cooling-off period may apply.
If you cancel within the 7 Day Cooling-Off Period, you will not be charged, and we will return your deposit or any advance rent payments made.
After the 7 Day Cooling-Off Period, you will remain liable for all amounts due under your Tenancy Agreement unless a replacement tenant is found for your room or you enter a new tenancy with Unite Students.
Replacement Tenant Policy
Before Your Tenancy Start Date
If you propose a replacement tenant before your Tenancy Start Date, Unite Students has complete discretion to:
Accept the proposed replacement tenant and enter into a tenancy agreement with them.
Place the room back on general sale.
Allocate the room to a student from the waiting list.
You will be released from your tenancy agreement seven days after any of the above occurs.
After Your Tenancy Start Date
If a replacement tenant is found after your Tenancy Start Date, you will be released from your tenancy agreement from the start date of the new tenant’s agreement.
If you have occupied the room before this, you will be charged £50 to cover the costs of preparing the room for the new tenant.
No Place No Pay (Applicable to first-year students only)
If you are a first-year undergraduate student and your university withdraws your offer due to not meeting the required grades, you may be eligible for a tenancy cancellation.
If you choose to attend a different university because you exceeded your expected grades, you may also be eligible for a tenancy cancellation.
To apply, you must submit:
A rejection letter from your university or a UCAS status screenshot confirming the required results were not achieved.
Proof of acceptance at a new university via UCAS Adjustment.
These documents must be submitted within 7 days of your results being published. Upon verification, your tenancy will be canceled, and any deposit or advance rent paid will be refunded in full.
No Visa No Pay (International students only)
If your visa application is rejected, you must send us the visa rejection letter within 7 days of receiving it.
Once verified, we will cancel your tenancy agreement and refund any deposit or advance rent paid in full.
This option is not available after 31st August in the year your tenancy start date is due.
No ATAS Certificate No Pay (International students requiring an ATAS certificate only)
If your ATAS certificate application is rejected, you must send us the rejection letter within 7 days of receiving it.
Upon verification, we will cancel your tenancy agreement and refund any deposit or advance rent paid in full.
This option is not available after 31st August in the year your tenancy start date is due.
Frequent Asked Question (FAQ's)
What is platform fees?
The Platform Fee is a one-time charge that prioritizes your booking and grants access to exclusive pre and post-landing services, potentially saving up to £1,500. This fee is refundable if UniAcco cannot secure the room category and property you select.
Is it Refundable?
You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)
Will the booking fee be refunded to the student?
Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.
Why should a student book with UniAcco and not directly with the Property Manager?
We will assist the student with the entire booking process. End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.
Is it possible to prolong my tenancy?
Certainly, if your current room is still vacant, we would be delighted to extend your stay. Kindly get in touch with us, we will be pleased to facilitate this arrangement for you.
Is there parking provided at my accommodation, and what is the associated cost?
Parking is available at some of our properties, and students can reserve spaces on a first-come-first-served basis. The parking fee varies depending on the property.
For details on parking availability at your accommodation, refer to your property welcome guide. Locate your welcome guide here.
Why is my credit no longer visible on my statement?
If there's a credit on your account, it will no longer be displayed on your account statement. However, if you have an upcoming future instalment (within the next 10 days), any previously shown credit on your account has now been utilized to offset the upcoming instalment. This means that the rent will be deducted, with the amount being reduced by the credit on your account.