Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

What payments do I need to make when applying?

Accepted Answer

When applying to live with Dwell, there are no fees to pay. This makes it easier for you to book your perfect dwell room.

Question 7

When do I pay my tenancy deposit?

Accepted Answer

Once you have applied, our Sales Team will look through your application, check to find you the best room available and send you a ‘Room Offer’ email. After you have signed your AST (contract), you will be asked to pay a tenancy deposit, so please have your bank card to hand when accepting your Room Offer.

Question 8

Is my deposit protected?

Accepted Answer

Once you have paid your tenancy deposit, we have 30 days to protect this under a Tenancy Deposit Scheme. The scheme dwell use is called My Deposits.

Question 9

What is a guarantor? Do I need one?

Accepted Answer

If you’re paying ahead for the full year, you don’t need a UK guarantor.
However, if you wish to pay your rent by installments, you will need a UK-based guarantor who is aged 21 or over and in full time employment. They’ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.

Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides us with the security and knowledge that the rent will be paid in full and on time.

If you cannot provide a qualified UK guarantor, you can contact Housing Hand to provide you with the Guarantor Service. Housing Hand specializes in dealing with International Students who cannot provide a Guarantor in the UK.

Question 10

Can I live with my friends or specify preferences for my flatmates?

Accepted Answer

Of course! Just state your friend’s names on your application, with them doing the same too. You can also say if you have a preferred gender or year of study for your flatmates. We’ll try our best to meet your preferences but it’s not always guaranteed and is subject to availability.

Question 11

Can I bring my pet?

Accepted Answer

You’ll unfortunately have to leave your beloved animals at home – we have a no pet policy across all of our sites.

Question 12

What is included in my rent?

Accepted Answer

All inclusive utility bills, Wi-Fi and contents insurance are all included in your rent.

Question 13

Where can I do my laundry?

Accepted Answer

We have laundry facilities at most of our sites, but please contact your site directly for more information. Where we do provide laundry onsite, we work with our laundry partner Circuit to ensure that our rates are competitive.

Question 14

Communal Cleaning in my flat

Accepted Answer

The communal areas of your flats is your responsibility. All landlord areas will be cleaned by us on a daily basis.

Question 15

Can I have guests staying over?

Accepted Answer

Of course! You can have any one guest staying overnight for 2 nights in any 7 day period – they must be signed in and out at your reception.

Question 16

Is a Guarantor required to book a room?

Accepted Answer

For The Grafton, a UK-based guarantor is required.

Question 17

Instalment Plan - What are the payment plans available?

Accepted Answer

The Grafton offers 3 installments or the full payment option.

Question 18

Does the property have No Visa No Pay policy?

Accepted Answer

No, The Grafton does not have 'No Visa No Pay' policy.

Question 19

Does the property have No University No Pay policy?

Accepted Answer

Yes, The Grafton offers 'No University No Pay' policy.

Question 20

How far are the nearby universities to the accommodation?

Accepted Answer

The Grafton student accommodation is near University of Manchester (0.4 Miles), Manchester Metropolitan University (0.9 Miles), INTO Manchester (1 Miles), BPP University Manchester (1 Miles), BIMM Manchester (1 Miles), The Manchester College (1.2 Miles), University of Law, Manchester (1.4 Miles), EC Manchester English Language School (1.3 Miles), Royal Northern College of Music (0.5 Miles), University of Manchester - Fallowfield Campus (1.5 Miles), Alliance Manchester Business School (0.6 Miles), Manchester School of Theatre (1 Miles), Screen and Film school, Manchester (1.7 Miles), Arden School of Theatre (0.9 Miles), Edge Hill University (1 Miles). These campuses/universities are within 2 miles of the property.

Question 21

How can I book this property?

Accepted Answer

You can book The Grafton in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Universities	Miles	Transportation	Miles	Places Of Interest	Miles
University of Manchester - Main Campus	0.7	Oxford Road Railway Station	0.3	Whitworth Art Gallery	0.2
Manchester Metropolitan University - All Saints Campus	1.5	Wilmslow Road Bus Stop	0.1	University of Manchester Museum	0.4
Royal Northern College of Music - Main Campus	1.3	Rusholme Railway Station	0.8	Manchester Museum	0.3
University of Manchester	0.9	Moss Lane East Bus Stop	0.1	Platt Fields Park	1.1
Manchester Metropolitan University - Birley Campus	2.7	Piccadilly Gardens Bus Station	1.9	Victoria Baths	0.7

The Grafton

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