Hope Street

CAN I CANCEL MY BOOKING BEFORE I MOVE IN?

Any bookings made after January 24 will adhere to the 24/25 Terms and Conditions.

We offer a ‘cooling off period’ of 7 days upon receipt of your Advance Rental Payment.
If an Advance Rental Payment is not required, the 7 days ‘cooling off period’ starts when your booking confirmation email has been sent.
If you cancel within the cooling off period, you will no longer be liable for the contractual obligations set out in the tenancy agreement and we will refund your Advance Rental Payment.
If you have already checked in and collected keys, please see the section relating to cancellation after check in.

WHAT IF I WANT TO CANCEL MY BOOKING AFTER THE 7-DAY COOLING OFF PERIOD?

If you wish to cancel your booking after the 7-day cooling off period, you will remain liable for the contractual obligation set out in the tenancy agreement.

Exceptions to this may be considered if proof is offered under the following circumstances:

• Your UK Visa application has been denied;
• You have failed to obtain the required qualifications to get into your first University of choice or;
• Extenuating circumstances e.g. ill-health, family circumstances

If you have failed to obtain your grades or your UK visa has been denied, then you must provide proof emailed to site within 72 hours. Upon receipt of the proof your booking will be cancelled, and we will refund your Advance Rental Payment. You will no longer be liable for the contractual obligations in your tenancy agreement.

If your reason for cancelling is extenuating circumstances, then proof must be emailed to site and then your request to cancel will be considered. Please be aware we are under no obligation to cancel under extenuating circumstances, and these will be dealt with on a case-by-case basis.

If you fail to send the proof within the 72-hour timescale, your Advanced Rental Payment will be retained.
If you fail to tell us until after the tenancy commencement date you will be liable for the full contract.
If you hold an AST or PRT through a university nomination, this may vary, please check with your accommodation team at site.
All requests to cancel a booking must be made in writing via email to the site you have booked.

CAN I CANCEL MY BOOKING AFTER I HAVE MOVED IN?

After you have checked in and collected your keys you lose the right to cancel your tenancy. You are liable for the full rent unless a suitable replacement is found to take over your tenancy agreement.
Only when a suitable replacement has been found and they have completed their tenancy and paid any rent due, will you be released from your tenancy liability, and we will refund your deposit provided the room was returned in an acceptable condition.
If you have withdrawn from university due to extenuating circumstances, then please speak to your site Operations Manager for further advice.

WHAT HAPPENS IF I WANT TO MOVE ROOMS?

If you want to change your room booking prior to the tenancy start date we will try and accommodate any changes subject to availability, please contact the site directly to discuss your booking.
If you want to move or swap rooms after your tenancy has started, we will try and accommodate your move subject to availability and your rent account being up to date. There is a £50 admin charge payable to move or swap rooms.
Please contact your site direct if you wish to discuss a room move or swap.