Lumya Student Living, Leicester Verified

Deposit: £150 required to confirm booking 
Guarantor: UK Based Guarantor required.
Mode of Payment: Credit/Debit Card or Online payment

This policy applies to all students reserving or occupying accommodation managed by the Property Manager in England and is issued in accordance with the ANUK/Unipol National Code of Standards for Larger Developments (2026–2028).
Definitions:
For this Policy, Student, Tenant, Tenancy Agreement, Holding Deposit and Security Deposit shall have the meanings set out in the Tenancy Agreement and relevant housing legislation.
Holding Deposit, Reservation and Offer of Accommodation
Payment and acceptance
On making a booking with the Property Manager, the student will be asked to pay a Holding Deposit. Payment of the Holding Deposit constitutes acceptance that the Holding Deposit is retained to secure the room in accordance with this Policy and the applicable terms and conditions.
Reservation period / Deadline
By paying the Holding Deposit, the Deadline to finalise the Tenancy Agreement following receipt of the Holding Deposit shall be 14 calendar days thereafter, or any other period agreed by the Property Manager. The reservation period is therefore 14 calendar days from the date of the Offer of Accommodation unless an alternative period is agreed.
University verification and Offer of Accommodation
The Property Manager will make relevant checks to confirm the students' place at the university. Once verified, the student will receive an Offer of Accommodation, and the online Tenancy Agreement will be made available via the Booking App.
Steps to sign the Tenancy Agreement
During the reservation period, the Tenant must complete all application steps, provide any required verification and sign the Tenancy Agreement. This includes:

Logging into the account
Checking personal details
Reading the tenancy agreement
Signing the online contract

Failure to do so may result in cancellation of the reservation.
Conversion to Security Deposit
By entering into the Tenancy Agreement, the Holding Deposit converts to the refundable Security Deposit. If the Tenancy Agreement is an Assured Shorthold Tenancy (AST) in England, it will be protected in an independent government-approved tenancy deposit protection scheme, such as the Tenancy Deposit Scheme (TDS). Unless stated otherwise on the Property Manager's website, the Security Deposit will be refunded at the end of the tenancy, provided there are no outstanding rent arrears or damage to the room and/or communal areas.
Rent payment timing and instalments

Full-year payment: the full year's rent is payable upfront unless the Tenant has a UK-based guarantor.
Instalments with a guarantor: if the Tenant has a UK-based guarantor, rent may be paid in 3 or 4 instalments.
First instalment: 5 weeks before the contract start date (mandatory for move-in).
Second instalment: September.
Third instalment: January.
Fourth instalment: April.

If accommodation cannot be offered
If for any reason the Property Manager is unable to make an Offer of Accommodation, it will contact the student promptly with reasons or an alternative solution and refund the Holding Deposit in full via the original payment method if no suitable alternative can be offered.
Cancellation by the Tenant within the cooling-off period
Standard cooling-off period
If the Tenant chooses to cancel the booking with the Property Manager, the Tenant has 14 calendar days after receiving the original Offer of Accommodation to do so and receive a full refund of the Holding Deposit paid.
Bookings made shortly before the tenancy start date
If the booking is made less than 14 days before the scheduled check-in date or tenancy start date, the Tenant may cancel the booking until the earlier of:
(a) 14 days after receipt of the Offer of Accommodation email.
(b) the Tenancy Start Date on the Tenancy Agreement.
In practical terms, where a booking is made less than 14 days before the tenancy start date, the cooling-off period ends on the tenancy start date.
How to cancel
To cancel the booking, the Tenant must send an email to the relevant Offer of Accommodation email address listed on the individual site's contact details on the Property Manager's website.
Refund timing
The Property Manager will refund the Holding Deposit within 10 working days of cancellation.
Effect of cancellation after the cooling-off period
If the Tenant cancels the booking after the cooling-off period has expired, the Holding Deposit will not be refunded and the Tenant and guarantor remain responsible for fulfilling the obligations set out in the Tenancy Agreement, subject always to the specific release and withdrawal rights set out elsewhere in this Policy.
Period before the Tenant enters into the Tenancy Agreement
Grounds on which the Property Manager may cancel before signature
The Property Manager reserves the right to withhold the Holding Deposit and cancel the booking with notice if any of the following occur:

The Property Manager takes all reasonable steps to enter into the Tenancy Agreement before the Deadline and the Tenant fails to do so, for example by not completing the application or not providing guarantor details and supporting documentation in a timely manner.
The Tenant provides false or misleading information.
The Property Manager is legally prohibited from entering into the Tenancy Agreement, for instance under the Immigration Act 2014.

Release from contract for first-year students (up to and including 20 August)
If the Tenant has entered into the Tenancy Agreement and wishes to cancel the booking after the cooling-off period has expired, the Property Manager may release the Tenant from the contract up to and including 20 August, provided the Tenant is a first-year prospective undergraduate student and the offer of a place at the preferred university or higher education institution is either withdrawn because the required entry grades were not achieved, or effectively surpassed such that the student chooses to attend a different university.
Deferment of university entry
If the Tenant chooses to defer university entry to the next academic year before the Tenancy Start Date, the Property Manager will cancel the Tenancy Agreement and refund any rent payments made, provided the Tenant supplies the following information at least 1 week prior to the Tenancy Start Date:
(a) Written confirmation that the reservation is to be cancelled due to deferring university entry to the next academic year; and
(b) Supporting written evidence from the university or UCAS confirming deferral. In these circumstances, the Holding Deposit will be retained as a cancellation fee.
Failure to get into the first university of choice / UCAS outcome changes
The Property Manager will refund the Holding Deposit and any rent payments made, provided the Tenant submits the following within 72 hours of the exam results being published:
(a) written confirmation that the reservation is to be cancelled due to failing to obtain the required grades for the first-choice university, or due to exceeding expected grades and choosing to attend a different university; and
(b) supporting written evidence from the university or UCAS confirming rejection of entry to the first-choice university, or acceptance at the new university.
Failure to obtain a UK visa before the tenancy start date
The Property Manager will cancel the Tenancy Agreement and refund any rent payments made, so long as the Tenant provides, within 72 hours of receiving the official confirmation:
(a) supporting official evidence that the visa was declined; and
(b) written confirmation that the booking is to be cancelled.
National Code withdrawal rights
A Tenant may terminate the tenancy where the Tenant withdraws from, is excluded from, or is refused admission to the institution of study. A Tenant may also terminate the tenancy where illness results in a suspension of studies for a continuous period exceeding 60 days and this has been agreed with the institution. In such circumstances, the Tenant must provide a minimum of four weeks' written notice, supply reasonable evidence and vacate the accommodation by the stated departure date.
Cancellation for any other reason
If the Tenant has entered into the Tenancy Agreement and wishes to cancel the booking after the cooling-off period has expired, but does not meet the eligibility criteria set out above, the Holding Deposit will not be refunded and the Tenant and guarantor will remain responsible for all obligations under the Tenancy Agreement, regardless of whether the keys have been collected. If the Tenant cancels the booking but is able to find a suitable replacement tenant, subject to the Property Manager's approval, the Tenant may be released from the contractual obligations under the Tenancy Agreement.
Cancellations after the Tenant has moved into the accommodation
Following occupation of the accommodation, cancellation will only be permitted where:
(a) a suitable replacement tenant is approved by the Property Manager; or
(b) mandatory National Code withdrawal rights apply.
The Property Manager may agree to release the Tenant and guarantor from the contract during the contractual term, provided the conditions in this section are met.
No transfer or sub-letting
The Tenant must not transfer or sublet the tenancy to anyone else without the Property Manager's written consent, in accordance with the terms of the Tenancy Agreement.
Cancellation by the Property Manager
The Property Manager requires the Tenancy Agreement to be signed online within 14 calendar days of receiving the Offer of Accommodation, unless another period is agreed. If the Tenant fails to sign the agreement within this timescale, the Property Manager may cancel the booking, giving notice by email or otherwise confirming cancellation in writing.
Room and tenancy changes
The Tenant may upgrade the room or move to a different room of the same type as the original choice free of charge, up until the Tenancy Start Date, subject to availability. Room moves after the Tenancy Start Date will be subject to room availability and an administration charge of GBP 50 will apply for the variation of the Tenancy Agreement.
Governing law
This Policy shall be governed by and construed in accordance with the laws of England.