Zed Alley

We allow a 5-day cooling-off period after paying the Advance License Fee if your accommodation is booked prior to 25th May 2020. After the 25th of May 2020, the cooling-off period becomes 48 hours.

If you cancel within 5- days (or 48 hours after 25th May), the Advance Payment will be fully refunded to the account from which it was paid. Once you have booked and the 5- days have elapsed (or 48 hours after 25th May), you are bound into a legal license agreement which requires you to pay the for the full period of the license agreement. We suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact us to discuss over a call.

After booking and the expiry of the 5-days (or 48 hours after 25th May), the only way to release yourself from the license agreement is to find a replacement tenant who will take on the full liability for payment of the License Fee.

21/22 Policy

For booking made prior to the 1st January 2021, flexible cancellation terms apply wherein students can cancel their contract free of charge  up until 20th August 2021 for any of the following reasons due to Covid-19:

For booking made prior to the 1st January 2021, flexible cancellation terms apply wherein students can cancel their contract free of charge  up until 20th August 2021 for any of the following reasons due to Covid-19:

• If your University officially offers you an option to study 21/22 online, meaning you are allowed to do your course remotely without having to come to the UK, you can cancel free of charge. Proof must be supplied.
• If your University cancels the entirety of your 21/22 course, you can cancel free of charge. Proof must be supplied.
• If you cannot travel to the UK at any point throughout the duration of your 21/22 contract due to a government imposed travel ban, you can cancel free of charge

 Additionally, any bookings made prior to the 1st January 2021 can have a more flexible No Place No Pay policy whereby if a student applies to multiple Universities and is able to show us proof of accepting an offer from a University in a non-Vita Student city, we will allow them to cancel with a full refund of any monies paid. Latest deadline is again the 20th August 2021 and proof of acceptance by the different University should be shown to us within 48-hours of receiving it to be eligible to cancel.