Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Can I book if I'm under 18?

Accepted Answer

We do not take parental responsibility for occupants under the age of 18. All tenants at our properties in England and Wales must be over 17 during the academic year, and tenants in Scottish properties must be 16 or over. Exceptions to this rule can be made in specific cases through prior arrangements. If uncertain, please contact your preferred site, and the team will provide guidance.

Question 7

Can I bring a TV to the property?

Accepted Answer

If you plan to bring a TV, ensure that your room has a TV point, and the TV size doesn't exceed 21". Wall mounting is not allowed, so the TV should be free-standing. While we provides TV licenses for communal areas, you'll need to purchase your own if you bring a personal TV. Confirm with your site team if you're unsure.

For details on licensing requirements for catch-up TV and online streaming, refer to your resident handbook, consult your site team, or contact TV Licensing.

Question 8

Can I bring my bike to the rental?

Accepted Answer

Certainly, most sites offer a secure bike store, free for all residents. Upon arrival, you'll need to register and tag your bike with our team.

Question 9

Can I bring my car to the property?

Accepted Answer

Limited parking, including disabled parking bays, is available at some sites. Generally, given the proximity to universities and local amenities, a car may not be necessary. If you wish to arrange parking, contact your site team promptly, as available spaces are likely to be reserved quickly.

Question 10

Can I bring pets to the property?

Accepted Answer

Unfortunately, pets are not allowed, except for residents requiring the assistance of a trained and registered Service Dog or Assistance Dog. Requests for emotional support animals prescribed by a licensed mental health professional are considered on a case-by-case basis.

Question 11

Can I share my room with my partner?

Accepted Answer

Certainly, we offer free dual occupancy for a limited number of our studios where both residents are students. You can indicate your preference for dual occupancy during the booking process, and the availability will be shown on the room selection floorplan. Both you and your partner must be students, and you'll need to sign our tenancy agreement.

Question 12

Is smoking allowed in my room?

Accepted Answer

No, accommodation is strictly non-smoking. Smoking is permitted only in designated outdoor areas to avoid any inconvenience to fellow residents.

Question 13

Can I sublet my room to someone else?

Accepted Answer

No, subletting is not allowed. If you need to move out, your site team can assist you in finding a replacement tenant, and specific arrangements can be made through them.

Question 14

Are there specific curfew hours?

Accepted Answer

No, there's no curfew. You have the freedom to decide when you come in. However, out of consideration for fellow residents, please keep noise to a minimum between 11 pm and 7 am if returning late at night.

Question 15

Do I need to clean my accommodation before moving out?

Accepted Answer

Yes, it's essential to ensure your accommodation is clean to avoid any cleaning charges. Refer to the provided checklist for guidance. For London residents, the Pinglocker app offers room cleaning services at an additional cost.

Question 16

Are laundry facilities available?

Accepted Answer

Yes, the majority of our sites have laundry rooms operated by independent providers such as Circuit Laundry or Miele. You'll need to pay to use the machines through a top-up card or their mobile app.

Question 17

Does you permit drug use at its accommodation?

Accepted Answer

No, drugs are strictly prohibited, and any prohibited items will be confiscated by officials.

Question 18

How can I leave my room if I’m still in contract?

Accepted Answer

To leave, you'll need to find another student to take over your tenancy. A tenancy takeover is possible for contracts over 16 weeks, beyond the first month and before the last two months of the contract. Once a replacement is found, details need to be provided before setting up the new contract.

Question 19

How do I book a room at the property?

Accepted Answer

Booking online is quick and easy, taking no more than 10 minutes. If preferred, you can call us or fill out a form online on the official website.

Question 20

How do I cancel my booking?

Accepted Answer

Cancellation is subject to the terms outlined in the Tenancy Agreement. If you meet specific criteria, such as visa denial or deferring university entry, you may cancel. Cancellation details and criteria can be found on our website.

Question 21

How do I get my post/mail?

Accepted Answer

Your post will be delivered to a lockable postbox for your flat. Larger items are retained by reception, and you'll be notified when items are received.

Question 22

How do I qualify to live at the property?

Accepted Answer

To qualify as a resident, you must confirm that you are a student at a higher education establishment in the UK.

Question 23

How do I update my marketing preferences?

Accepted Answer

If you wish to hear from us by email, telephone, or SMS, contact <> with your preferred contact details.

Question 24

How much does it cost to live at the property?

Accepted Answer

Prices vary by site and accommodation type. Check the property page for current prices and any running offers. Rent is payable in instalments and includes utilities, contents insurance, free WiFi, and access to most facilities on-site.

Question 25

How will I get to know people at the property?

Accepted Answer

The sites host an international community of students, and regular social events are organized for residents to connect. Event details can be found on-site or by asking at reception.

Question 26

Can I book with a conditional offer?

Accepted Answer

Yes, you can book even with a conditional offer. If you don't meet the acceptance criteria, your booking fee will be refunded in full.

Question 27

In the event of a fire, how can I trust that my accommodation is safe?

Accepted Answer

Safety is a top priority, and all sites comply with current safety standards. Fire alarm systems, prevention equipment, regular testing, and evacuation drills are in place. External audits and a dedicated Health and Safety team ensure ongoing safety.

Question 28

Are food and drink available on-site?

Accepted Answer

While the sites don't have restaurants or cafeterias, vending machines are provided for snacks.

Question 29

Is there internet access on-site?

Accepted Answer

Yes, WiFi is available throughout the buildings at no extra charge, provided by our internet partners.

Question 30

Is my flat cleaned at the property?

Accepted Answer

Cleaning responsibilities for flats lie with residents. Common areas are maintained by the property, but any intentional damage or excessive communal area cleaning costs may be shared among residents.

Question 31

What do I need to bring to the property?

Accepted Answer

Check the room details page for included items. You may need to bring bedding, towels, toiletries, kitchen essentials, hangers, and a computer or laptop. A checklist is available for reference.

Question 32

What happens if I can't afford my rent?

Accepted Answer

If facing financial difficulties, inform your site team promptly. A registered guarantor is required and is responsible for rent payments if needed.

Question 33

Who can be my guarantor at the property?

Accepted Answer

Your guarantor can be UK or international-based, aged 21 or over, not a full-time student, or a current resident in a property.

Question 34

Will my flat be cleaned at the property?

Accepted Answer

Residents are responsible for flat cleanliness. You can book cleaning services through the app at an additional cost.

Question 35

Is a Guarantor required to book a room?

Accepted Answer

For iQ Water Lane House, an international guarantor is required.

Question 36

Instalment Plan - What are the payment plans available?

Accepted Answer

iQ Water Lane House has no payment plans and needs to be paid the full amount

Question 37

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, iQ Water Lane House offers 'No Visa No Pay' policy.

Question 38

Does the property have No University No Pay policy?

Accepted Answer

Yes, iQ Water Lane House offers 'No University No Pay' policy.

Question 39

How can I book this property?

Accepted Answer

You can book iQ Water Lane House in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

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