Question 1

Do I need to take out contents insurance?

Accepted Answer

No, you do not. Contents insurance is automatically included with your rent.

Question 2

Do I need to move out during the holidays?

Accepted Answer

Your contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.

Question 3

Do you have staff at your properties?

Accepted Answer

Every Host home has a team of trained staff on site to respond to meet your needs. Their job is to make your Host experience as enjoyable as possible.

Question 4

How safe are Host properties?

Accepted Answer

Host takes safety seriously. Many of our properties have a member of staff or security guard on site 24 hours a day, 7 days a week, to ensure help is always at hand should the need arise. Please check with your chosen location to see if this service is available.

Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us enjoys a high standard of security and the safest possible environment. So they can get on with enjoying themselves.

Question 5

What happens if I have a maintenance problem?

Accepted Answer

Every Host home has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

Question 6

What does fully-furnished kitchen mean?

Accepted Answer

Host designs homes that provide everything you need to enjoy living with us. Our flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave* and some sites also provide cutlery, crockery and cooking utensils.

Question 7

Do I pay a deposit?

Accepted Answer

No, you don’t. Any payment you make upon booking is part of your rental payment.

Question 8

What does being a guarantor mean?

Accepted Answer

All students who wish to take up our rent installment plan are required to provide a UK guarantor (excludes the Isle of Man and Channel Islands).

By agreeing to be a guarantor, you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility.

Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.

The Mews