The Social Hub Glasgow

Cancellation Policy 

1. From moment of Check-In Date and during the Hotel Student Stay
The Contracting Party is entitled to cancel the booking against payment of a cancellation fee equal to the Hotel Fee for three (3) months, unless the remaining period of the stay at the time of cancellation is shorter than three (3) months in which case the cancellation fee is equal to the Hotel Fee for the remaining period of the Hotel Student Stay. The Hotel Fee already paid for the month in which you cancel, will not be refunded.

• The cancellation fee does not allow you to stay in the room, after the date that is confirmed as the adjusted Check-Out Date. You have to check-out on the day against which you have confirmed to cancel your Hotel Student Stay.

• City Tax is due if the Hotel Student Stay is cancelled prior to the expiry of three (3) months after the Check-In Date.

2. 14 days after the Hotel Student Stay is confirmed and only if the cancellation request is submitted at least one (1) calendar month before the Check-In Date
• Example: a Hotel Student Stay reservation made on 2 August 2022 with a Check-In Date on 1 September 2022 cannot be cancelled without cancellation fee. A cancellation fee equal to three
(3) months will be payable.
• Example: a Hotel Student Stay reservation made on 20 December 2021 with a Check-In Date on or after 1 February 2022 can be cancelled without a cancellation fee becoming due by 3 January 2022 at the latest.

The Contracting Party can cancel the booking until three (3:00) p.m. on the 14th day after receipt of the booking confirmation, free of charge and amounts already paid will be refunded to the Contracting Party, assuming that the cancellation request is submitted at least one (1) calendar month before the Check-In Date.

3. Less than 1 month prior Check-In Date or more than 14 days after booking
• Less than one (1) month before the agreed Check-In Date or more than 14 days after making the Hotel Student Stay Booking.
• Example: a Hotel Student Stay reservation made on 25 August 2022 with a Check-In Date on 1 September 2022 cannot be cancelled without cancellation fee. A cancellation fee equal to three (3) months will be payable.
• Example: a Hotel Student Stay reservation made on 3 January 2022 with a Check-In Date on or after 1 February 2022 cannot be cancelled without cancellation fee. A cancellation fee equal to three (3) months will be payable.

The Contracting Party is entitled to cancel the booking against payment of a cancellation fee equal to the Hotel Fee for three (3) months, unless the period of the stay at the time of cancellation is shorter than three (3) months in which case the cancellation fee is equal to the Hotel Fee for the remaining period of the Hotel Student Stay. Any Hotel Fee already paid for the month in which you cancel, will not be refunded.
• The cancelation fee does not allow you to stay in the room.

4. Hotel Student Stay Group Booking

In case of a Hotel Student Stay Group Booking, numbers 1., 2., 3. and 4. of this Clause C.4 will not apply and instead the cancellation procedure as set out in the Group Booking Agreement applies.

5. Take over (alternative for cancellation fee)

In order to prevent paying the cancellation fee, we offer an alternative option of a ‘student take over’. These are the
requirements of a ‘student take over’:
1. You’ll need to find a student who will take over your Hotel Agreement under the same conditions (and who is also registered as a student at a university);
2. The ‘student take over’ can only start from the 1st of the month and we’ll need at least 30 days to process the request (example: if all requirements are done before the 1st of May, the ‘student take over’ can be processed for the 1st of June); and
3. You’ll need to pay an administrative fee of £350. In the event you opt for the ‘student take over’ option, we’ll need the new student’s full name, phone number and e-mail address before the end of the month. As soon as we have received the deposit from the new student, the ‘student take over’ is confirmed.

6. Late arrival/early departure

A late arrival or early departure in the month of the Check- In Date or Check-Out Date by the Contracting Party will not result in any refund and any unpaid Hotel Fees remain payable in full.