Robert Owen House

Cancellation Policy 2024/25 Cancellations Pre-Move in: Any cancellations must be made in writing to either the relevant Accommodation Team or contact@xenialettings.com.. You will receive confirmation in writing to confirm receipt of acceptance of your cancellation. Please note that the holding deposit will be retained by Xenia Students. University Offers: You may be eligible to be released from your agreement, if you are a first-year prospective undergraduate student and your offer of a place at your chosen University / higher educational institution is withdrawn as a result of you not achieving the required entry grades. You may also be eligible to be released from your agreement, if you have surpassed your required entry grades and have chosen to go to a different University. In order to meet these criteria, you will need to provide Xenia Students with the following documents (below) within seven calendar days from the date your results are published. Upon receipt of these documents, they will be assessed and provided Xenia Students are satisfied as to the validity of the documents provided, we will cancel your agreement and refund any security deposit and or/ rent paid. A written copy of the rejection letter from your chosen university / higher educational institution A screenshot of your UCAS status which confirms that the required results were not achieved A written copy of the proof of acceptance to your new university by UCAS adjustment For clarity contracts will only be relinquished on the set conditions above prior to move in, all tenants in occupation of a property are subject to the conditions in 3.3. Cancellation requests must be sent to either the local Accommodation Team or contact@xenialetings.com Cancellations Post Move in: Xenia Students hope that you are happy in your chosen accommodation, however, if for any reason you decide to leave during your contract the Landlord will need to be contacted for permission for you to do so. The Landlord may agree to release you on the following conditions: You find a suitable replacement to take over your tenancy. The person taking over the tenancy will be required to meet all verification requirements under 1.4 of this document and the contract length for the new tenancy can be longer but must not be shorter than the remaining tenancy in place The replacement tenant sought must agree to the terms and conditions of booking The replacement tenant sought must sign a new tenancy agreement and pay sums of money due within the agreement The replacement tenant sought must be over the age of 18 and enrolled in full time education in proximity to the area of accommodation You agree to not sublet the tenancy created by the tenancy agreement to anyone without written consent from Xenia Students Any refunds due of pro rata rent / security deposit will not be paid until the replacement tenant sought (and any associated guarantor) has met the verification process as set out in 1.4 of this document, has signed the tenancy agreement, has paid any funds due for the tenancy and has moved into the accommodation. The security deposit will be refunded once the above criteria has been met and an assessment has been made by way of check out inspection for any dilapidations beyond fair wear and tear, damages or arrears. A charge of £50 (Fifty Pounds) will be asked for by the exiting tenant for the variation of a tenancy as allowed for under The Tenant Fee Act 2019, Schedule 1 Subsection 6 (Permitted Payments, Payment on variation, assignment of novation of a tenancy) Should you fail to find a replacement tenant to take over your tenancy, you and any associated guarantor will be held responsible under all terms of the contract for the duration of the tenancy agreement. Platform Fee Refund You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded

Booking Deposit: 
To secure your room, a holding deposit of £130 is required. Before moving in, you will need to top up your deposit to £500, which will serve as your security deposit.
This deposit will be refunded at the end of the tenancy, provided the room is left in an acceptable condition.

Instalment Plan: Payment in termly or 4 instalments is only available if you can provide a UK-based guarantor.

Guarantor: 
1. Your UK-based guarantor required
2. If you choose to pay in full, you will not need to provide a UK-based guarantor.

Mode of Payment: 
Phone (card machine) and via bank transfer.
Please be aware that any bank may charge additional fees for bank transfers.