Question 1

Can I Choose Who I live With ?

Accepted Answer

Where you are not booking in a group, we understand flat mates will be really important to your experience so when you book as a individual, we will ask you some questions to help us to match you with the perfect flatmates.

Question 2

Do I have to pay a holding deposit?

Accepted Answer

There is a £150 holding deposit or less. When your tenancy starts, the holding deposit will convert into a refundable damage deposit. All deposits are registered with My Deposit Scheme which is a government accredited Tenancy Deposit Protection Scheme provider. This will be returned after you vacate the room minus any damages.

Question 3

Do I need a guarantor?

Accepted Answer

You only need to provide a UK- based guarantor if you wish to pay your rent in installments.
Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.

Question 4

How can I make a payment?

Accepted Answer

You can pay via Recurring Card, Direct Debit or Bank Transfer. Cash and Cheques are not accepted.

Question 5

Do I have to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate which your university will be able to arrange.

Question 6

Are bills included?

Accepted Answer

All utility bills are included ( gas, water and electricity) broadband with WI-FI and contents insurance for your belongings are all included.

Question 7

Can I have pets?

Accepted Answer

No pets are permitted under the term of the tenancy agreement.

Question 8

What if I decide to terminate a reservation?

Accepted Answer

Every single property has their respective termination rule which will be contained in your rental contract. However, you can always reach out to the reservation specialist for support.

The Pavilion