Customer service is not a department. It is a philosophy to be embraced by everyone in every department.
-Peter Drucker
This quote really hits home for all of us working at UniAcco.
As a consumer, we want the best service all the time. Whether it’s at an Apple store or at a roadside dosa stall, we want prompt service. Great customer service builds brand loyalty. That is why companies all over the world emphasize having excellent customer service. And we’re no different. We want our students to wax lyrical about their wonderful experiences with us. We don’t care about not converting them into paid customers, we just want them to have a pleasant and hassle-free experience with UniAcco.
We seem to be on the right track, considering we’ve been rated 4.9/5 stars on TrustPilot. This is the highest ever rating bestowed on a student accommodation company ever! Along the way, we’ve also assisted 20,000+ students in finding their ideal accommodation.
Becoming the leading student accommodation provider in the UK & Ireland did not happen overnight. So how do we do it? The answer is doing those little things correctly that make a world of a difference for our students.
Let me give you an example.
One of our property consultants was tasked with finding a quality studio apartment for a student in Canterbury and her service dog. The only problem was, the chosen accommodation had a strict no-pet policy. But the student was hell-bent on staying at this particular property. So our determined property consultant sprung into action by sending numerous emails to the central management team of the property with hopes of convincing them to allow his student and her service dog on the property. Finally, after a couple of days, they agreed to let the student’s service dog stay with her. This was the first time in the history of this student accommodation, a service dog was allowed to stay.
Such is the zeal and enthusiasm our property consultants work with to ensure students find their ideal student accommodation in the most hassle-free way.
Apart from offering personalised services, we have numerous tech-backed tools that are designed to make a student’s life easier.
First is our Compare product. We’re particularly proud of this tool because no other student accommodation platform has a feature that lets students compare 350,000+ rooms based on 80+ parameters. This is truly a game-changer as students can now make informed decisions on which student accommodation to book. You can compare student accommodations listed on the UniAcco website based on price, distance from university, amenities, payment options, and much more. Try it out for yourself here.
Then there’s our nifty Rent Calculator that tells you exactly how much rent you can afford per month (and per week) based on your incomes and expenses. This can be incredibly useful in deciding which city in the UK you want to study in.
And there’s our daily blogs section that has 200+ blogs on students’ lives in the UK & Ireland. You can find blogs on the “Cost of Living”, “City/University Guides” as well as fun topics like “The Best Movies On Netflix UK”, “How To Get Into Nightclubs For Free”, and much more. All these blogs are designed to provide students with in-depth information on what it is like to study abroad.
Thank you for reading this article on UniAcco’s personalised services. If you’d like to read more, check out these blogs –
