Queens Gate

Our full termination policy is detailed for you within the booking section of our website. Please read it carefully and ensure that you fully understand it.

You can cancel your booking up to 7 days after you accept your offer or pay your deposit (the Initial Cancellation Period), providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 working days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.

If you cancel your booking after the 7 day Initial Cancellation Period, you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of upto £250 variation of contract fee which we will recover by retaining part or all of your deposit. If you have paid a lower deposit amount, that’s the amount that will be retained.

Cancellation Policy

1. If we are not able to offer you a room at the time of application we will usually advise you within 5
   working days of receipt of the application and no payment will be due to us.
2. If we offer you a room but you do not accept the terms and conditions online, your application will
   lapse after 5 days during normal periods, 3 days during our peak selling period (July) and 1 day
   during the results and clearing period (August and September).
3. If you accept an offer of accommodation online or by signing a Tenancy Agreement then decide you
   wish to cancel this agreement, we will only accept cancellation if the following applies:

    

   1. You can cancel your application up to 7 days after the date your booking is confirmed (the
      Initial Cancellation Period). As confirmed in your agreement, we will refund the
      full security deposit (£50 to £250).Please note, £20 will be deducted from the refunded amount to
      cover international bank charges for deposit refunds made to non-UK banks under these circumstances.
4. If you accept an offer of accommodation online or by signing a Tenancy Agreement, and then decide
   you wish to cancel outside of the Initial Cancellation Period, the following applies:

    

   1. You remain liable for the weekly rent (for each and every week or part week) until you are
      able to find another tenant that is acceptable to Homes for Students and we are able to relet the room,
      or until the end of any applicable legal notice to quit period that applies under current legislation.
      Any replacement tenant must be over the age of 18 and a have the necessary student status (it is your
      responsibility to find another tenant and provide them with the correction information). If you
      find a suitable replacement tenant and the room is re-let we will refund your deposit, less any
      appropriate charges, as well as a deduction of £50 for the variation of the contract.
   2. If we are able to re-let the room on your behalf we will release you from the tenancy
      agreement subject to payment of £50 to administer the variation of your agreement less any
      appropriate charges, which we may recover from your deposit.
5. If we offer you a room and you accept online or by signing a Tenancy Agreement and you collect the
   keys before choosing to cancel, we will only accept your cancellation under the following conditions:

    

   1. You find another tenant for the room who is acceptable to Homes for Students, over the age
      of 18 and with the necessary student status (it is your responsibility to find another tenant
      for the remainder of the tenancy agreement), or you give any applicable legal notice to quit
      that applies under current legislation.
   2. You will remain liable for the weekly rent (for each and every week or part week) until the
      room is re-let to an acceptable tenant, or the end of any applicable legal notice to quit
      period that applies under current legislation.
   3. If the room is re-let we will refund your deposit, less any appropriate charges and a
      deduction of £50 which is charged for administration of the variation of your agreement. No
      £50 charge will be made for tenancies coming to an end after any applicable legal notice to
      quit period that applies under current legislation and the deposit will be refunded.
   4. You will be responsible for ensuring the room is suitable to be re-let, in the same clean and
      lettable condition as it was when you took occupation, and is available for viewings.
6. If we offer you a room and you accept and stay in the accommodation throughout the whole
   tenancy period, any deposit is held by the Deposit Protection Service (DPS). If there are no charges
   or arrears at the end of the tenancy, the full deposit will be refunded (see returning of deposit
   process).Please note, if you move out early before the tenancy has ended you will not be able to claim back
   the deposit until the official tenancy end date