Queens Gate

Cooling off period:-
Property's full termination policy is within your online account.

You can cancel your tenancy agreement for up to 7 days after the date of your booking (the Initial Cancellation Period). We will refund the full security deposit.
Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks.

Replacement tenant found:-
If you wish to cancel your tenancy agreement after the initial cancellation period or after your tenancy has started, you will be responsible for paying the rent and any applicable fees for the full tenancy period. However, if you find a replacement tenant who is approved by the landlord and has paid both the deposit and rent, your liability will be limited to the time until the replacement tenant takes over payment. The tenancy termination will only be confirmed once the replacement tenant has completed these payments.

If a replacement tenant is found, there will be a £50 fee for updating the contract, which you’ll need to pay within 14 days or it will be taken from your deposit. Once the new tenancy begins, the landlord will release you from your tenancy agreement.
 

No Visa No Pay:- 
INTERNATIONAL VISA APPLICANTS ONLY
Before your tenancy period has commenced:

Should you fail to be granted your Visa before the tenancy agreement has commenced, you must:

send an email from the email account you booked with to your property email address if already in residence confirming that you have failed to obtain the required Visa and that you wish to cancel the tenancy agreement, stating your full name, details of the property booked; and
send the official notification of Visa failure that you have received from UK Visas & Immigration.
These document(s) must be received by us within 3 calendar days from the date you receive this notification, and MUST be received before 20th September for academic year bookings.

If this confirmation is not received by this date and your tenancy period has started, you will be liable for the rent from the start of the tenancy until another tenant that is acceptable to the landlord is found and the room is able to be re-let. Providing property receive the correct documentation in the stated time period, you will be released from the tenancy agreement and your deposit will be refunded.

After your tenancy period has commenced:

If your Visa is revoked after collecting the keys you must notify the property team immediately (within 48 hours of receiving official notification) by emailing to your property email address if in residence.

You will be required to provide written or email confirmation that the Visa has been revoked by providing official documentation from UK Visas & Immigration, and a letter from the University confirming your release.

You will be unable to remain at the property however will be held rent liable until a suitable replacement tenant is found, or until the end of any applicable legal notice period that applies under current legislation.
 

No Place No Pay:- 
1ST YEAR APPLICANTS AND 1ST YEAR POSTGRADUATE STUDENTS ONLY
If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institution is withdrawn by the University or Higher Education Institution because you do not achieve the required entry grades, you may be eligible to be released from
this agreement.

You must provide written evidence from the University that you do not have a place within 3 calendar days of your results being published (and no later than 28th August, whichever date is sooner). We will release you from the contract without penalty and refund the deposit paid.

You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different university because you have exceeded your expected grades.

To apply to be released from this agreement in the circumstances referred to above, you must:

send an email from the email account you booked with to your property email address if already in
residence confirming that you wish to cancel your booking, stating your full name, details of the property booked;
send the written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment.
These document(s) must be received by us within 3 calendar days (and no later than 28th August, whichever date is sooner) from the date your results are published.

On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and process the refund of your deposit in full within 30 days.

If you fail to provide the information within 3 days, you will remain liable for the rent for the whole length of the contracted tenancy until another tenant that is acceptable to the landlord is found and the room is able to be re-let.

Cancellation Policy

1. If we are not able to offer you a room at the time of application we will usually advise you within 5
   working days of receipt of the application and no payment will be due to us.
2. If we offer you a room but you do not accept the terms and conditions online, your application will
   lapse after 5 days during normal periods, 3 days during our peak selling period (July) and 1 day
   during the results and clearing period (August and September).
3. If you accept an offer of accommodation online or by signing a Tenancy Agreement then decide you
   wish to cancel this agreement, we will only accept cancellation if the following applies:

    

   1. You can cancel your application up to 7 days after the date your booking is confirmed (the
      Initial Cancellation Period). As confirmed in your agreement, we will refund the
      full security deposit (£50 to £250).Please note, £20 will be deducted from the refunded amount to
      cover international bank charges for deposit refunds made to non-UK banks under these circumstances.
4. If you accept an offer of accommodation online or by signing a Tenancy Agreement, and then decide
   you wish to cancel outside of the Initial Cancellation Period, the following applies:

    

   1. You remain liable for the weekly rent (for each and every week or part week) until you are
      able to find another tenant that is acceptable to Homes for Students and we are able to relet the room,
      or until the end of any applicable legal notice to quit period that applies under current legislation.
      Any replacement tenant must be over the age of 18 and a have the necessary student status (it is your
      responsibility to find another tenant and provide them with the correction information). If you
      find a suitable replacement tenant and the room is re-let we will refund your deposit, less any
      appropriate charges, as well as a deduction of £50 for the variation of the contract.
   2. If we are able to re-let the room on your behalf we will release you from the tenancy
      agreement subject to payment of £50 to administer the variation of your agreement less any
      appropriate charges, which we may recover from your deposit.
5. If we offer you a room and you accept online or by signing a Tenancy Agreement and you collect the
   keys before choosing to cancel, we will only accept your cancellation under the following conditions:

    

   1. You find another tenant for the room who is acceptable to Homes for Students, over the age
      of 18 and with the necessary student status (it is your responsibility to find another tenant
      for the remainder of the tenancy agreement), or you give any applicable legal notice to quit
      that applies under current legislation.
   2. You will remain liable for the weekly rent (for each and every week or part week) until the
      room is re-let to an acceptable tenant, or the end of any applicable legal notice to quit
      period that applies under current legislation.
   3. If the room is re-let we will refund your deposit, less any appropriate charges and a
      deduction of £50 which is charged for administration of the variation of your agreement. No
      £50 charge will be made for tenancies coming to an end after any applicable legal notice to
      quit period that applies under current legislation and the deposit will be refunded.
   4. You will be responsible for ensuring the room is suitable to be re-let, in the same clean and
      lettable condition as it was when you took occupation, and is available for viewings.
6. If we offer you a room and you accept and stay in the accommodation throughout the whole
   tenancy period, any deposit is held by the Deposit Protection Service (DPS). If there are no charges
   or arrears at the end of the tenancy, the full deposit will be refunded (see returning of deposit
   process).Please note, if you move out early before the tenancy has ended you will not be able to claim back
   the deposit until the official tenancy end date