New Orient House

Cooling Off Period:- 
- If the booking is cancelled by the applicant prior to it being countersigned, the Advance Rent payment will be returned.
Once the booking is countersigned, Property manager offer a 72 hour “cooling off” period so if circumstances change, the tenant can
cancel the booking subject to having not moved into the property.
- From the 1st August 2025 the “cooling off” period is reduced from 72 to 24 hours after the booking is countersigned.
- To cancel the booking during the cooling off period, please email the Residents’ Team within 72 / 24 hours of being sent
the ‘Lease Agreement Executed’ email. The tenant will then be refunded the advance rent payment. NB. This may take
up to 10 working days to reach your account.

Replacement Tenant:- 
1. Once your cooling off period expires, you lose the right to cancel your tenancy. You are liable for the full rent until you find someone to take up a new tenancy with the Landlord for remaining term you no longer wish to have your tenancy for.
2. If you find a replacement, the property will need to do some basic checks to confirm their eligibility to enter into the contract.
3. Only when a suitable replacement has been found and they have completed their tenancy and paid any rent due, you will be released from the tenancy agreement.

Note: There will be certain charges incurred in this case.

No Visa No Pay:-
If an applicant fails to get a visa to enter into the UK, they can cancel their tenancy by providing evidence of their failed
visa application. Once Property manager receive this, Property manager will confirm receipt of your request to cancel and refund your full Advance
Rent.

No Place No Pay:-
Once the “Cooling Off” period has expired, the tenant can cancel the booking prior to the tenancy start date if:
• You have not acquired the grades to be offered a place at the chosen university.
• You have failed to achieve the grades to continue your study at university.
In these circumstances, please provide evidence (UCAS notification) to the Residents’ Team within 72 hours of being
notified. Once Property manager receive this, Property manager will confirm receipt of your request to cancel and refund your full Advance Rent.
Should you not receive notification of these criteria until after the tenancy start date, you will be responsible for all rent
payments up to the date you provide us with confirmation documentation from UCAS and Property manager reply to confirm the release date with you.
There are no other circumstances under which Property manager will accept a request for a cancellation either before or during the
tenancy.

If travel restrictions related to Covid-19 prevent you from travelling to the UK or Ireland for the start of the 2021/22 academic year, and therefore unable to take up your study place at University, you may cancel your accommodation without penalty. Written evidence from the University must be sent by email to the Residents’ Team no later than 10th September 2021 confirming that you are no longer registered as a student with the institution. If you wish to delay your arrival until travel restrictions are lifted, we will amend your Tenancy Start Date in line with your new arrival date. Requests must be made by email to the Residents’ Team of the accommodation booked. We will apply a credit to your account for the period between your original Tenancy Start Date and your new one. All tenancies will start on a Saturday. This offer does not apply if you have taken up an online course with your University.

If travel restrictions related to Covid-19 prevent you from travelling to the UK or Ireland for the start of the 21/22 academic year, and you therefore decide to not take up your study place at University, you may cancel your accommodation without penalty. Written evidence from the University must be sent by email to the Residents’ Team no later than 10th September 2021 confirming that you are no longer registered as a student with the institution.