Holland House

1. Where to find the price of accommodation. The price of the accommodation (which includes VAT) will be the price indicated on our website.
2. Once we have confirmed availability, in order to confirm your booking, you must pay a holding deposit equivalent to one week’s accommodation charge.
3. Check-in date on your booking is the ‘deadline for agreement’ day.
4. If you do not check-in on the date stated on your booking, your booking will be cancelled, and you will lose your holding deposit, which we shall keep.
5. By checking-in, you agree and consent that once you have checked-in, the holding deposit shall from that point onwards be treated as a licence deposit (or as part of the licence deposit if the licence deposit required (see below) is more than the holding deposit)
6. A licence deposit will be payable at the time you check-in. This licence deposit will be £200 (£300 in you are staying at Davies Court, Friendship House, Newington Court & Torquay House). If the holding deposit is less than £200 you will be required pay an additional amount to make sure the full licence deposit is paid.
7. If you vacate the accommodation within 14 nights of checking in, then you will lose the licence deposit, which we will keep (unless you have paid in advance for the 14 nights, in which case the licence deposit will not be lost (save to extent that deductions are made pursuant to clause 8(a) but any advance payment of accommodation charges shall not be refunded.
8. We will refund the Licence Deposit to you upon departure but
(a) may make reasonable deductions from the licence deposit to cover the cost of any breakages, damage or loss to us or our property or equipment, which has been caused by you and
(b) may deduct from the licence deposit any amount due under either clause 16 or clause 17.
9. If the licence deposit is not enough to cover the deductions and charges referred to in clause 8(a)and 8(b) then we may demand payment of the difference from you and payment must be made by you within 14 days of it being demanded.
10. Payment for the first week of your stay will be due on arrival at your chosen hostel.
11. Accommodation charges for subsequent weeks must be paid weekly in advance before the start of the week concerned; normally this will be on Friday preceding the week in question.
12. A week is classified as from 10.00 hours on Saturday to 10.00 hours on the following Saturday.
13. We will pass on changes in the rate of VAT. If the rate of VAT changes we will adjust the rate of VAT that you pay.

FIXED PERIOD OF OCCUPATION AND EXTENSION
14. You are required to give both arrival and departure date at the time of booking and as such this contract is agreed on a fixed period of occupation basis.
15. You must leave the accommodation by 10.00 am on the last day of your booking.
16. If there is more than one week left of your original booking and you wish to cancel the contract and leave the accommodation sooner than your original date of departure, you may do so provided that you give us at least one week’s written notice (or make payment in lieu of notice). If you do not give the required notice or make a payment in lieu of notice, you will still be charged for a week’s accommodation even though you are not using the accommodation; this is because we will be unable to re-let the room for that week and so would otherwise lose that income.
17. If there is less than one week left of your original booking then you may not cancel the contract and will be required to pay for the entirety of your booked stay, even if you leave the accommodation sooner than your original date of departure.
18. If you wish to extend your stay beyond the fixed period, you should contact us as soon as possible. Any extension will be subject to availability and, even if an extension is possible, we cannot guarantee that you will be able to stay in the same room.