Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

How can I access laundry facilities in the building?

Accepted Answer

Laundry facilities are accessed through an app on your phone, allowing you to schedule and operate the washing machines and tumble dryers conveniently.

Question 7

What entertainment options are available in the communal areas?

Accepted Answer

Residents can enjoy a cinema room equipped with a large projector screen and a Netflix account provided. There's also a large sitting area with a wall-mounted TV, a pool table, and complimentary coffee and vending machines for relaxation.

Question 8

What amenities are provided in the study area?

Accepted Answer

The study area features desks and chairs, providing a conducive environment for focused work or study sessions.

Question 9

How is package handling managed in the building?

Accepted Answer

The lobby area includes a 24-hour concierge service responsible for handling large parcels. They will contact residents when parcels are received and also maintain communication through a group chat for convenience.

Question 10

Describe the fitness facilities available in the building.

Accepted Answer

The building offers a small gym equipped with ample cardio and weightlifting machines, along with a wall-mounted TV for entertainment while working out.

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