Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Is Guarantor required?

Accepted Answer

No Guarantor is required to stay at Vita Student.

Question 7

What is the best time to book?

Accepted Answer

When your decision is made to book, we suggest that make payments as early as possible to get first pick. If you want to have a shared room with friends then book early otherwise it will be hard to group you together.

Question 8

Can I swap my bookings with another student accommodation from same property management group?

Accepted Answer

Yes, It is possible to change the room once you have moved in but that is also subject to availability. You can have word with our resident manager for detailed procedure

Question 9

Are these properties secure?

Accepted Answer

Each student property by Vita is safe and secured with 24/7 CCTV protection. Also, every building and each room has a key fob entry system.

Question 10

Do you allow couples to stay?

Accepted Answer

Vita student allows couples accommodation but there will be a slight change in pricing with regards to additional usage of water, electricity, internet and wear and tear to the accommodation and communal space but advance payment will remain the same for two students sharing a room.

Question 11

When can I move in?

Accepted Answer

You can see all the tenancy dates at the time of booking. You can stay in contact with us you want to arrive early. If any accommodation is available for early arrival will try to provide you.

Question 12

How much can I save with this Accommodation?

Accepted Answer

Your all bills including water, gas and electricity and fastest internet as well as insurance for your belongings are covered in rent. Along with this, clearing services, every weekday breakfast, tea and coffee are also inclusive of rent. You don't need to pay outside for gym. We have our on-site gym for free.

Question 13

What is the eligibility criteria for booking?

Accepted Answer

A student with age of 18 and enrolled with educational institute can book any accommodation across the UK.

Question 14

Is a Guarantor required to book a room?

Accepted Answer

For Copper Towers, a guarantor is not required.

Question 15

Instalment Plan - What are the payment plans available?

Accepted Answer

Copper Towers offers 4 installments or the full payment option.

Question 16

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Copper Towers offers 'No Visa No Pay' policy.

Question 17

Does the property have No University No Pay policy?

Accepted Answer

Yes, Copper Towers offers 'No University No Pay' policy.

Question 18

How can I book this property?

Accepted Answer

You can book Copper Towers in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Copper Towers

Special Offers

Price Trend

Location

Room Types

UniAcco Assurance

What To Expect

Reviews

Yanique | coventry-university

Dec 4, 2023

FAQs