Question 1

What is platform fees?

Accepted Answer

The Platform Fee is a one-time charge that prioritizes your booking and grants access to exclusive pre and post-landing services, potentially saving up to £1,500. This fee is refundable if UniAcco cannot secure the room category and property you select.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 5

What's included with your rent?

Accepted Answer

Utility Bills, Wi-Fi Internet Access, Contents Insurance, 24-Hour On-Site Accommodation Teams

Question 6

Can I share with my friends?

Accepted Answer

Mezzino understand that friends like to stay together. Therefore if you are applying as a group please: Make it clear on the application form of the names of your group; Size of apartment you require; Talk to your accommodation team early as many buildings sell out quickly. Then we will do the rest!

Question 7

Can I stay for multiple years?

Accepted Answer

Many of our residents are returning students who just don't want to leave us. If you choose to stay for more than one year we often offer an early booking incentive. We can't prioritise when we're handing out rooms though, so apply as early as you can to improve your chances. And if you are staying we can give the rooms a thorough inspection, clean them and attend to any maintenance ready for when you return.

Question 8

When's my rent due?

Accepted Answer

Rent is due the 7th of each month from August, nothing is due in September, and then the 7th of October through until the 7th of June.

Question 9

How do I become a Resident Co-Ordinator at my building?

Accepted Answer

As part of our Accommodation Team we employ several students at each of our sites to take on emergency call outs, post, administration support, student support duties. These roles are vital and contribute to forming a happy community at all our buildings. If you would like to become part of our Accommodation team, gain valuable experience and get paid to live at our building then forward a copy of your CV to your local Accommodation Manager who will be happy to provide a Job Description and remuneration details.

Question 10

I want to stay at my building over the summer?

Accepted Answer

Great! Mezzino offers the opportunity for students to stay on over the summer. There are restrictions in terms of date and availability however if you speak with the local accommodation team they will advise you on availability and how you can book.

Question 11

What types of rooms are available at Riverside Canterbury?

Accepted Answer

Riverside offers a variety of room types, including 6, 7, and 8-bed standard en-suite rooms, Twodios (two-bedroom apartments), and Luxe Studios, all fully furnished with private bathrooms and study areas.

Question 12

Are utility bills included in the rent?

Accepted Answer

Yes, rent includes all utility bills such as gas, electricity, water, and high-speed internet, making budgeting easier for students.

Question 13

Is there on-site support and security?

Accepted Answer

Yes, Riverside has a 24/7 onsite team available to assist residents, along with security guards, CCTV surveillance, and secure entry systems to ensure safety.

Question 14

What communal facilities are available?

Accepted Answer

Residents can enjoy a fully equipped gym, cinema room, games area, lounges, rooftop terrace, laundry facilities, bike storage, vending machines, and private study rooms.

Question 15

Is there a cancellation policy?

Accepted Answer

Yes, a 14-day cooling-off period applies during which you can cancel and receive a full refund. Specific terms will be provided with your tenancy agreement.

Question 16

Are there study spaces on-site?

Accepted Answer

Yes, Riverside offers dedicated quiet study rooms and private study booths to support academic focus.

Question 17

How close is Riverside to universities and transport?

Accepted Answer

Riverside is within walking distance of Canterbury College and Girne American University, with easy bus access to the University of Kent and the University for the Creative Arts. Canterbury East Railway Station is nearby, providing direct links to London and other cities.

Question 18

Is contents insurance included?

Accepted Answer

Yes, contents insurance is included in the rent for peace of mind.

Question 19

Are there social events for residents?

Accepted Answer

Yes, regular social events are organised to help build community and encourage socialising among residents.

Question 20

Is bike storage available?

Accepted Answer

Yes, secure bike storage is provided on-site for residents who cycle.

Riverside, Canterbury

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