The Pack Horse

ONCE PRIMO RECEIVE THE DULY COMPLETED APPLICATION FORM   AND SUPPORTING DOCUMENTATION, THEY WILL:

1.    Carry out the necessary checks, and WITHIN 7 DAYS confirm by email     your     application has been successful* and OFFER YOU the specific     room you viewed or room category you have requested (where the     applicant has been unable to view). 
    *If, for some reason, we need further information we will contact you to request this.     Don’t worry, this sometimes happens, and we can work with you to sort things out.

2.    You need to reply to Primo’s email to confirm you wish to take up Primo’s     offer of accommodation. You must do this within 7 days of receiving     Primo’s offer. The date your email is received will be deemed the     ‘booking date’**.
    *If you do not confirm your booking within this period, the room will become     available for     someone else to book.
    **CANCELLATION / COOLING OFF PERIOD.  You have 14 days in which to cancel     (your accommodation booking should you wish to (by email).  
    The 14-day period will be calculated from the ‘booking date’ (see above)**

3,    Once the ‘COOLING OFF PERIOD’ has passed, Primo will raise your     contract and send it for signature (by you and your guarantor, where     applicable).     Please read this document carefully, feel free to call us to     clarify anything on the contract you are unsure of – 01204 360920. You     need to click on the link via ‘DocuSign’ and follow the steps to sign the     document

*Note: Unless we have a signed contract on file, you will be unable to arrange a ‘check in’ appointment to collect your keys
MOVING IN

In advance of moving in, Primo will contact you to advise of a) the move in dates and times available so that you can book a ‘check in’ appointment, and b) advise you of the monies to be paid prior to move in.