Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Do I need to take out contents insurance?

Accepted Answer

No, you do not. Contents insurance is automatically included with your rent.

Question 7

Do I need to move out during the holidays?

Accepted Answer

Your contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.

Question 8

Do you have staff at your properties?

Accepted Answer

Every Host home has a team of trained staff on site to respond to meet your needs. Their job is to make your Host experience as enjoyable as possible.

Question 9

How safe are Host properties?

Accepted Answer

Host takes safety seriously. Many of our properties have a member of staff or security guard on site 24 hours a day, 7 days a week, to ensure help is always at hand should the need arise. Please check with your chosen location to see if this service is available.

Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us enjoys a high standard of security and the safest possible environment. So they can get on with enjoying themselves.

Question 10

What happens if I have a maintenance problem?

Accepted Answer

Every Host home has a dedicated caretaker team to respond to and solve your maintenance issues. We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

Question 11

What does fully-furnished kitchen mean?

Accepted Answer

Host designs homes that provide everything you need to enjoy living with us. Our flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave* and some sites also provide cutlery, crockery and cooking utensils.

Question 12

Do I pay a deposit?

Accepted Answer

No, you don’t. Any payment you make upon booking is part of your rental payment.

Question 13

What does being a guarantor mean?

Accepted Answer

All students who wish to take up our rent installment plan are required to provide a UK guarantor (excludes the Isle of Man and Channel Islands).

By agreeing to be a guarantor, you are signing a legal document stating that you agree to pay the rent and guarantee the behaviour of the resident if they default. Please do not sign this agreement if you do not wish to take on this responsibility.

Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.

Question 14

Is a Guarantor required to book a room?

Accepted Answer

For Trust House, a UK-based guarantor is required.

Question 15

Instalment Plan - What are the payment plans available?

Accepted Answer

Trust House offers MONTHLY, 3 installments or the full payment option.

Question 16

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Trust House offers 'No Visa No Pay' policy.

Question 17

Does the property have No University No Pay policy?

Accepted Answer

Yes, Trust House offers 'No University No Pay' policy.

Question 18

How can I book this property?

Accepted Answer

You can book Trust House in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

	Move - In	Duration	Rent	Deposit
	2024-09-14	44 week	£182 / week	£200
	2024-09-14	51 week	£177 / week	£200

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