Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Who can book a room in the accommodation?

Accepted Answer

Only full-time students are able to book a room with us. When you book a room, you will be asked to provide certificates of student status (e.g. CAS(Confirmation of Acceptance for Studies),student ID, valid student visa, etc.).

Question 7

Can a couple share one room?

Accepted Answer

This varies for different accommodation and different room types. Please ask our booking consultant for confirmation via online chat, emails or phone calls.

Question 8

How to secure a room?

Accepted Answer

We will secure the room for you upon receiving your initial payment (including your reservation fee and security deposit).

Question 9

Can I choose where I wish to live?

Accepted Answer

Yes. As long as there is availability, your requirement will be fulfilled to the most extent.

Question 10

Apart from the rent, what else do I need to pay?

Accepted Answer

The reservation fee to secure your room is £100.00 which will be deducted from the rent when you pay the full rent or the first instalment at a later date.

There is another £350 security deposit payable with the rent, which will be put into the government-authorised deposit protection scheme, TDS Custodial (Tenancy Deposit Scheme) for protection and is refundable when you check out if nothing is owing for damages or outstanding rent.

This could slightly vary for different accommodation and different room types.

Question 11

How long can the tenancy be?

Accepted Answer

The standard length of UNINN® tenancy agreement is 43, 44, 47 and 51 weeks. Some student accommodation is available for short let (should be 6 weeks or above), please contact our booking consultant for more details via online chat, emails or phone calls if you are interested.

Question 12

When do I need to pay reservation fee, security deposit and the rent?

Accepted Answer

Reservation fee and security fee: you need to pay this within 48 hours when you book a room with us. Rent: you need to pay your first installment or your full rent at least 10 working days before you move into the property. Paying rent by installments is only allowed to the students who can provide guarantor information. The guarantor should hold British passports and workin the UK; or a qualified UK guarantor service providing agency. You can choose 2 or 3 installments as you wish, but you need to provide the following documents: filled guarantor forms, bank statements of guarantors and pay slips of guarantors). Please contact booking consultant for more information if you are confused.

Question 13

Can I move in early than the check-in date shown on the website?

Accepted Answer

At the moment, apart from The Foundry Newcastle, all our tenancy options are fixed. If your move-in date may be different from the official check-in dates shown on the website, you need to check with our booking consultant for confirmation.Please note, once you've signed up your tenancy agreement, you won't able to change your check-in date shown on your agreement.

Question 14

Do you have laundry facilities?

Accepted Answer

Yes, there is laundry for each UNINN student accommodation.

Question 15

Does UNINN student accommodation provide cleaning service?

Accepted Answer

Regular cleaning services are provided in all communal areas including cluster kitchens. Residents are responsible for the cleaning of bedrooms and also daily cleaning in kitchens.

Question 16

Can I smoke in my room or the student accommodation building?

Accepted Answer

No, UNINN student accommodation is smoke free. Smoking is not permitted in the premises including studios/en-suite rooms and communal areas. However, a designated smoking area is allocated in the courtyard.

Question 17

Is the room furnished?

Accepted Answer

Yes, all rooms are furnished with quality furniture provided.

Question 18

Is there any social space?

Accepted Answer

Yes, each UNINN student accommodation has fantastic social space for students to socialise. There will be on-site events held for tenants to meet more people, to understand culture from all over the world and to be connected with employers.

Question 19

Is my booking fee fully refundable? / Will I be charged if I cancel before the agreement starts?

Accepted Answer

Once your booking is accomplished, your reservation fee is not refundable, but your security deposit can only be fully returned if you can prove that you are unable to acquire the UK visa or you are going to study in a different city (e.g. evidences of rejections from universities and UK Home Office).

Question 20

Can I move out during the agreement?

Accepted Answer

Yes, you can. However, please note you are still responsible for paying the rent until you find another student to be your substitute tenant. You and your substitute tenant must inform the landlord and accomplish administration works accordingly. Admin fee is applied.

Question 21

Is a Guarantor required to book a room?

Accepted Answer

For Greyfriars House, a UK-based guarantor is required.

Question 22

Instalment Plan - What are the payment plans available?

Accepted Answer

Greyfriars House offers 2, 3 installments or the full payment option.

Question 23

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Greyfriars House offers 'No Visa No Pay' policy.

Question 24

Does the property have No University No Pay policy?

Accepted Answer

Yes, Greyfriars House offers 'No University No Pay' policy.

Question 25

How can I book this property?

Accepted Answer

You can book Greyfriars House in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Universities	Miles	Transportation	Miles	Places Of Interest	Miles
Coventry University - City Centre Campus	0.5	Coventry Train Station	0.8	Coventry Cathedral	0.2
University of Warwick - Main Campus	4.0	Various Bus Stops along Greyfriars Lane and surrounding areas	Within 0.1 mile radius	Coventry Transport Museum	0.3
Warwick Medical School - University Hospital Coventry	4.0	Birmingham Airport	10.9	Lady Godiva Statue	0.4
University of Birmingham - Main Campus	16.2	East Midlands Airport	28.5	Coventry University	0.5
Birmingham City University - City Centre Campus	18.2	London Heathrow Airport	85.6	St. Mary's Guildhall	0.6

Greyfriars House

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