Vivo Opto - Newcastle
WiFi
Fridge
Microwave
Electric Stove
TelevisionPrice Match Guarantee
24x7 Personal Assistance
Room Options
Entire Place
Study desk and chair
Underbed Storage
WardrobeEntire PlaceStudy desk and chairWardrobe
Windows / CurtainsFacilities in Vivo Opto - Newcastle
Apartment
WiFiFridgeMicrowaveElectric StoveTelevisionCommunity
Gameroom
On-Site Gym
Cinema
Communal Relaxing & Study Area
Laundry RoomLocation & Maps
City Rd, Newcastle upon Tyne, NE1 2AQ, United KingdomPayment
Security Fee: £150 to confirm booking
Guarantor: International/ UK Based Guarantor (To pay in instalments).
Mode of Payment: Credit/Debit Card.
House Policies
Cancellation Policy
Cooling-Off Period
For bookings made until May 31, 2024, a 5-day cooling-off period allows cancellations without charges, offering flexibility for unexpected changes.
For bookings made after May 31, 2024, the cooling-off period is reduced to 48 hours, providing a limited window for changes without financial consequences.
If the tenancy start date has begun, cancellations will not be eligible for a full refund.
Replacement Tenant
If a tenant has already checked into the accommodation, cancellation is not permitted unless a replacement tenant is found.
A waiting list with prospective tenants can help secure a replacement, potentially releasing the tenant from contractual obligations early.
The replacement tenant must assume full lease responsibilities, including rent payments.
Until a replacement is secured, the financial obligations remain with the original tenant.
No Place, No Pay
If a student is declined admission to their chosen university due to not meeting academic requirements, they are eligible for a full refund.
This policy does not cover cancellations due to:
Academic misconduct
Financial issues
Voluntary withdrawal from the course
If a student fails to complete university application steps (e.g., missing deadlines or documentation), they will not be eligible for a refund.
If the tenancy agreement has already started, a full refund is no longer possible.
If a student wishes to appeal a university decision, support and guidance will be provided throughout the process.
No Visa, No Pay
If an international student's visa application is rejected by UKVI, they are eligible for a full refund if they inform the property before August 1, 2024.
The refund does not apply if:
The visa application was incomplete due to the student's negligence.
The student failed to obtain a Confirmation of Acceptance for Studies (CAS) Number due to not fulfilling university requirements.
Tenants must provide written proof of visa rejection within 48 hours to be eligible for a refund.
Other Cancellation Policies
The cancellation policy for Clearing Rooms starts immediately upon booking, with no cooling-off period, emphasizing the importance of certainty before booking.
To cancel accommodation, notify the property in writing within 48 hours of any change, providing valid proof.
The property may request additional information to verify the cancellation request.
For tenants bound by an Assured Shorthold Tenancy (AST), cancellation may result in a full refund if a replacement tenant is found or the No Place, No Pay policy applies.
Open communication with the property is recommended to avoid misunderstandings and ensure a smooth process.
For early termination of tenancy, tenants should document agreements in writing and find a replacement to take over their lease, as financial obligations remain until then.
cancellation policy
With all bookings we allow a 5-day cooling off period from booking conformation. If you cancel with in 5 days full deposit will be refunded. After the 5 days a cancellation fee will be applied.
After booking and the expiry of the 5days, the only way to release yourself from the Assured Short Hold Tenancy Agreement is to find a replacement tenant who will take on the full liability for payment of the Assured Short Hold Tenancy Agreement.
Frequent Asked Question (FAQ's)
How much is the Advanced License Fee?
To secure your accommodation, you’ll need to pay a 2 Weeks Advanced License Fee at the point of booking. This fee covers you for your first two weeks' stay with us and is deducted from the total amount due. The license fee amount differs depending on the price of the room you pick, and this will be shown at the point of booking.
Do you allow short term lets?
They have some studios and rooms available with shorter contracts in their residences across the UK. Perfect if you are only studying for a term at a time or on a language course that lasts a few months.
Can I move in early?
In most cases - yes! This is dependent on whether the room you have booked is available and will be subject to an additional cost. To check availability and arrange an early move-in please contact the Customer Engagement Team
Can I view the accommodation?
Absolutely the best way to see what we're all about is to come down and see for yourself. Not only can they do in-person viewings, but if you're overseas they can also host remote viewings.
Who is eligible to book with them?
Any person who will turn 18 within the year they live with them and is a student enrolled with an educational institution can live with them at any of their developments across the UK. Professionals are accepted for the accommodation in Newcastle.
If I am doing an internship/placement year or part-time course, am I allowed to live? yes
Do you allow couples to stay / visit?
We love having couples live in our accommodation and it’s ideal if you want to share the license fee with someone else. There is a 20% price increase to cover the additional usage of electricity and water, internet, and wear and tear to the accommodation and communal spaces. The Advance License Fee remains the same for two people sharing a room.
