Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

If I change my mind after booking, can I cancel my booking?

Accepted Answer

If you inform us within 5 days after your original booking date, we will cancel your booking and refund your deposit.

Question 7

Can I smoke in the building ?

Accepted Answer

Smoking is not allowed in the premises.

Question 8

Is there a support team available to help?

Accepted Answer

Yes we have an on-site team to help you.

Question 9

Is a Guarantor required to book a room?

Accepted Answer

For Station Residence, a guarantor is not required.

Question 10

Instalment Plan - What are the payment plans available?

Accepted Answer

Station Residence offers 4 installments or the full payment option.

Question 11

Does the property have No Visa No Pay policy?

Accepted Answer

Yes, Station Residence offers 'No Visa No Pay' policy.

Question 12

Does the property have No University No Pay policy?

Accepted Answer

Yes, Station Residence offers 'No University No Pay' policy.

Question 13

How can I book this property?

Accepted Answer

You can book Station Residence in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

Station Residence

Special Offers

Location

Room Types

UniAcco Assurance

What To Expect

Reviews

Liberty Stottor | The Urdang Academy

Dec 9, 2020

Isha

Dec 9, 2020

Hajar Edoo | Arden university holborn

Dec 9, 2020

FAQs