Question 1

What is platform fees?

Accepted Answer

The Platform Fee is a one-time charge that prioritizes your booking and grants access to exclusive pre and post-landing services, potentially saving up to £1,500. This fee is refundable if UniAcco cannot secure the room category and property you select.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 5

If I change my mind after booking, can I cancel my booking?

Accepted Answer

If you inform us within 5 days after your original booking date, we will cancel your booking and refund your deposit.

Question 6

Can I smoke in the building ?

Accepted Answer

Smoking is not allowed in the premises.

Question 7

Is there a support team available to help?

Accepted Answer

Yes we have an on-site team to help you.

Question 8

Is a Guarantor required to book a room?

Accepted Answer

For South Bank Residence, a guarantor is not required.

Question 9

Instalment Plan - What are the payment plans available?

Accepted Answer

South Bank Residence has no payment plans and needs to be paid the full amount

Question 10

Does the property have No Visa No Pay policy?

Accepted Answer

No, South Bank Residence does not have 'No Visa No Pay' policy.

Question 11

Does the property have No University No Pay policy?

Accepted Answer

No, South Bank Residence does not have 'No University No Pay' policy.

Question 12

How far are the nearby universities to the accommodation?

Accepted Answer

South Bank Residence student accommodation is near King's College London - Waterloo Campus (0.7 Miles), King's College London - Guy's Campus (0.7 Miles), UAL London College of Communication (0.9 Miles), Cass Business School (1.6 Miles), Kaplan International College London (0.6 Miles), BPP University London - Holborn (1.5 Miles), Istituto Marangoni (1.9 Miles), UAL Chelsea College of Arts (1.9 Miles), Newcastle University London (1.7 Miles), BPP University London - Waterloo (0.6 Miles), UAL London College of Fashion - High Holborn Campus (1.4 Miles), Le Cordon Bleu - London Campus (1.8 Miles), King's College London - St Thomas' campus (1.1 Miles), Anglia Ruskin University, London (1 Miles), City Law School (1.4 Miles), Glasgow Caledonian University - London Campus (1.9 Miles), Hult International Business School - London Graduate Campus (1.6 Miles), University of Liverpool - London Campus (1.6 Miles), BPP University London - City (1.3 Miles), Guildhall School of Music and Drama (1.5 Miles), The University of Law London Moorgate (1.6 Miles), British Study Centres London Central (1.8 Miles), Italia Conti of Theatre Arts (1.5 Miles), Pearson College - MidTown Campus (1.7 Miles), London Metropolitan University - Moorgate Campus (1.7 Miles), Bangor University - London Campus (1.6 Miles), The Urdang Academy (1.7 Miles), UAL London College of Fashion - Golden Lane Campus (1.7 Miles), London College of Contemporary Arts (1.2 Miles), London School of Business and Finance (1.6 Miles), The London Institute of Banking & Finance (1.1 Miles), British School of Osteopathy (0.5 Miles), Courtauld Institute of Art (1.3 Miles), Gemological Institute of America (1.9 Miles), St Patrick's College, London (1.6 Miles), INTO London World Education Centre (1.7 Miles), Glasgow Caledonian University- London Campus (1.9 Miles), Queen Mary University of London - Charterhouse Square Campus (1.6 Miles), Queen Mary University of London - Lincoln's Inn Fields Campus (1.6 Miles), University of the Arts London (1.4 Miles), Conde Nast College of Fashion & Design (1.9 Miles), Ulster University London branch campus (1.5 Miles), Westminster Kingsway College (1.9 Miles), City Academy London (1.5 Miles), York St. John University London Campus (1.5 Miles), London Waterloo Academy (0.3 Miles), London School of Commerce (LSC) (0.6 Miles), Le Cordon Bleu London (1.8 Miles), Le Cordon Bleu London (1.8 Miles), London South Bank University denmark hill campus (0.7 Miles), London Film School (1.6 Miles), Coventry University, London (1.6 Miles), London School of Economics and Political Science (1.3 Miles), London South Bank University (0.7 Miles), City, University of London (1.9 Miles), King's College London (1.1 Miles), Cats London (1.7 Miles), Northumbria University London (1.6 Miles), Central Film School (1.9 Miles), Hult International Business School - London Undergraduate Campus (1.9 Miles), Bayes Business School (1.6 Miles), Central School of Ballet (0.3 Miles), UK College Of English (1.5 Miles), London Metropolitan University, Aldgate Campus (1.7 Miles), LCCM London (0.1 Miles), LSDM - London School of Design and Marketing (1.3 Miles), Uk College Of Business And Computing (1.5 Miles). These campuses/universities are within 2 miles of the property.

Question 13

How can I book this property?

Accepted Answer

You can book South Bank Residence in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

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