AXO Suffolk

Unless you have already collected the keys to the accommodation you may cancel your booking without penalty up to the 31st March 2025. All cancellations must be in writing via your online portal and through the Hub, and if approved Property shall release you and retain any advance rent payments.
 
From the 1st of April 2025 onwards and unless you have already collected the keys to the accommodation, you may cancel your booking by writing or via your online portal and through the Hub at any time during the 7 days after you have accepted the offer online. If you do that, Property will make no charge and will retain any advance payments. After the 14th August 2025 you will need to go through the cancellation process via your online portal and through the Hub.
 
Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room. If a replacement Tenant is found for your Room before your contract start date, Property will release you from your Tenancy Agreement after the new Tenant’s 7 Day Cooling-Off-Period has expired and they have signed the new Tenancy Agreement and paid the advanced rent. If a replacement Tenant is found for your Room after your start date, Property will release you from your Tenancy Agreement seven days after the new Tenants Tenancy Agreement is signed or from the date the replacement student has moved in. If you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement Tenant.
 
No Place No Pay (applicable to first year and postgraduate students only) – If you are a prospective first year undergraduate or postgraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving the required grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
 
A written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
 
A copy of the proof of acceptance of your new university by UCAS adjustment.
 These document(s) must be received by us within 48 hours from the date your results are published. Please email the documentation through the online portal via the Hub by submitting a Cancellation request. On receipt of the required documentation it will be verified and, provided Property are satisfied, Property will cancel your agreement whilst retaining any advance rent paid. 
DENIED VISA CANCELLATION – if you are denied a VISA and as a result cannot enter the UK to partake in your University degree, then you can cancel your booking with no obligation to the contract, so long as evidence of the VISA denial is sent to us within 48 hours of the letter/correspondence date. On receipt of the required documentation it will be verified and, provided Property are satisfied, Property will cancel your agreement whilst retaining any advance payments.