\r\nFor details on parking availability at your accommodation, refer to your property welcome guide. Locate your welcome guide here.
"}},{"@type":"Question","name":"Why is my credit no longer visible on my statement?","acceptedAnswer":{"@type":"Answer","text":"
If there's a credit on your account, it will no longer be displayed on your account statement. However, if you have an upcoming future instalment (within the next 10 days), any previously shown credit on your account has now been utilized to offset the upcoming instalment. This means that the rent will be deducted, with the amount being reduced by the credit on your account.
"}},{"@type":"Question","name":"What types of bank cards are accepted for payments on the Unite Students Website?","acceptedAnswer":{"@type":"Answer","text":"
Accepted bank cards for making payments on the Unite Students Website include Visa, Visa Electron, Mastercard, Maestro, and UnionPay.
"}},{"@type":"Question","name":"Which currencies can I use for making payments?","acceptedAnswer":{"@type":"Answer","text":"
Payments made via Visa, Visa Electron, Mastercard, or Maestro will be in GBP (£). \r\nFor Chinese students making payments via UnionPay credit or debit cards, payments will be displayed in GBP (£) during the payment process. However, the bank will deduct the amount in CNY or RMB (¥).
"}},{"@type":"Question","name":"Can I make payments using UnionPay?","acceptedAnswer":{"@type":"Answer","text":"
If you are an international customer and unable to pay by Direct Debit or CCRA (recurring card payment), it might be possible for you to pay via UnionPay through your online Customer Account or during your booking.
"}},{"@type":"Question","name":"What happens if I can't make a payment?","acceptedAnswer":{"@type":"Answer","text":"
Instalment due dates are outlined in your tenancy agreement, and by accepting the contract's terms and conditions, both the customer and guarantor are accepting responsibility for payment on the provided dates. If you cannot make a payment, please communicate with your property team. They can discuss your payment options and advise you on any potential implications based on the lateness of the payment.
"}},{"@type":"Question","name":"I can't process my payment on the website. What should I do?","acceptedAnswer":{"@type":"Answer","text":"
If your card payment is being rejected, we recommend contacting your bank first. If issues persist after contacting your bank, please get in touch with us.
"}},{"@type":"Question","name":"What is a charge?","acceptedAnswer":{"@type":"Answer","text":"
A charge is a payment request from us, covering rent, damage, key replacement, parking, or similar charges.
"}},{"@type":"Question","name":"I've locked myself out of my account. What should I do?","acceptedAnswer":{"@type":"Answer","text":"
If your account is locked due to multiple incorrect password attempts, contact us for assistance in unlocking it.
"}},{"@type":"Question","name":"How are rooms assigned?","acceptedAnswer":{"@type":"Answer","text":"
When you book through our website, you can choose your room type and contract length, but the allocation of your specific room is done randomly. If you have particular requests or preferences, please contact us directly.
"}},{"@type":"Question","name":"Can I extend my stay into the summer?","acceptedAnswer":{"@type":"Answer","text":"
If you wish to extend your stay into the summer, you can explore available properties on our summer booking page. Bookings for a minimum of 7 days can be made online for most properties, or you can reach out to us through the chat feature, and we'll assist you in finding the ideal room. \r\n \r\nIf you're considering an early arrival for the academic year, you can visit our Contact Us page to connect with us.
"}},{"@type":"Question","name":"What is the duration for which I can book my accommodation?","acceptedAnswer":{"@type":"Answer","text":"
We offer a range of booking options, including full-year stays, academic year stays, single semester stays, short-term stays, and summer stays for travel or early arrival. To explore these options, you can visit our summer booking page. Alternatively, start your search on our homepage.
"}},{"@type":"Question","name":"I need to inform you about a medical condition. How can I go about doing this?","acceptedAnswer":{"@type":"Answer","text":"
You can notify us about any medical condition that may impact your stay with us by sending an email to supportrequest@unitestudents.com. We will then connect you with your property team. \r\n
"}},{"@type":"Question","name":"Is it possible to inspect the property and the room before making a reservation? Interested in an in","acceptedAnswer":{"@type":"Answer","text":"
We have generated virtual tours for most of our properties. However, if you prefer an in-person tour, you can schedule this online for your selected property. To arrange an in-person viewing of the property and explore the available rooms, you can use our website to book a viewing. Simply locate the property you wish to view, click on the 'Book a viewing' button at the top of the page, and choose a date, property, and time slot. Log in to your account or register to receive confirmation of your viewing via email. \r\n
"}},{"@type":"Question","name":"Who is eligible to reserve a room?","acceptedAnswer":{"@type":"Answer","text":"
To make a room reservation with us, you must: \r\n \r\nBe a full-time student: \r\n \r\nAny university or college can inform you about your full-time student status. \r\n \r\nHave a guarantor: \r\n \r\nA guarantor, aged 25 or above, assumes joint financial responsibility for your tenancy. If you are unable to make payments, your guarantor is responsible for covering the costs. \r\n \r\nHave your card details ready: \r\n \r\nTo secure your booking, we will need your card details for rent instalments or any upfront payments. \r\n \r\nChoose your room: \r\n \r\nOur properties offer a variety of room options. Whether you prefer a private flat or sharing with others, the choice is yours.
"}},{"@type":"Question","name":"What is the procedure for damages?","acceptedAnswer":{"@type":"Answer","text":"
For items that are damaged or misused, we may need to repair or replace them, and charges may apply. We reserve the right to charge you for such damages, ensuring the cost to you is no more than what it costs us. If replacement items or external contractors incur charges after your checkout, we will notify you via email about the applied charges. \r\n \r\nFor more details on our damage charges, refer to our information on damage charges here. \r\n
"}},{"@type":"Question","name":"My visa application has been rejected. Can I cancel my booking?","acceptedAnswer":{"@type":"Answer","text":"
If your visa application is declined, we will cancel your booking without any charges. Additional details can be found here.
"}},{"@type":"Question","name":"Can I terminate my reservation?","acceptedAnswer":{"@type":"Answer","text":"
If you wish to cancel your reservation, it is possible, but you might still be responsible for paying your rent if you have completed the booking and are outside the cooling-off period. For more details, you can refer to our cancellation policy here. \r\n \r\nWe understand that the process of applying for a university place or a visa can be stressful. That's why if you do not achieve the required results or your visa application is rejected, we will cancel your booking at no cost, providing you with peace of mind. Learn more about this here. \r\n \r\nSubmit a cancellation request: \r\n \r\nThis cancellation request applies to customers who have not yet checked in. If you have already checked in, please contact your property manager. If you have already checked into your room and want to cancel or modify your booking, please get in touch with your property reception team, who will be happy to guide you through the next steps.
"}},{"@type":"Question","name":"Who can book a room?","acceptedAnswer":{"@type":"Answer","text":"
If you wish to reserve a room with us, you need to: \r\n \r\nBe a full-time student \r\nAny full-time student can reside with Unite Students; your University or College can inform you if you are considered a full-time student. \r\nHave a guarantor - a guarantor is someone over the age of 25 who shares financial responsibility for your tenancy. If you are unable to make payments, it is your guarantor's responsibility to do so. \r\nHave your card details at the ready - to make a reservation with us, we will need your card details to set up your rent instalments or for any upfront payments. \r\nSelect your room - we offer a variety of rooms across our properties. Whether you prefer a private flat or want to share one, the choice is yours.
"}},{"@type":"Question","name":"What is a guarantor and why do I need one?","acceptedAnswer":{"@type":"Answer","text":"
A guarantor is an individual over the age of 25 who shares financial responsibility for your tenancy. If, for any reason, you are unable to settle an amount owed to Unite Students, it becomes the responsibility of your guarantor to make the payment.
"}},{"@type":"Question","name":"Can I bring my pet with me?","acceptedAnswer":{"@type":"Answer","text":"
No, regrettably, pets are not permitted.
"}},{"@type":"Question","name":"If I require a guide dog or working dog for assistance, what should I do?","acceptedAnswer":{"@type":"Answer","text":"
Please contact us to discuss the available options.
"}},{"@type":"Question","name":"Can I sublet my room to someone else?","acceptedAnswer":{"@type":"Answer","text":"
No, subletting your room is not permitted.
"}},{"@type":"Question","name":"If I want to terminate my contract early, what should I do?","acceptedAnswer":{"@type":"Answer","text":"
To end your contract prematurely, you must find a replacement tenant. Once you've identified one, provide us with their details, enabling us to release you from your contract and establish a new tenancy agreement for them.
"}},{"@type":"Question","name":"How do I accept my tenancy agreement?","acceptedAnswer":{"@type":"Answer","text":"
Upon booking your room, you will receive an email titled 'Booking Offer Confirmation' and Acceptance. In this email, find a link to 'View' your agreement. Follow the link, log in with your email and password, or activate an account if needed. The 'Accepting your Agreement' page contains booking details, payment information, and Terms and Conditions. Read your agreement, tick to confirm understanding, enter your password, and click on the accept tenancy button.
"}},{"@type":"Question","name":"Is it necessary to read the tenancy document?","acceptedAnswer":{"@type":"Answer","text":"
Yes, it is crucial to understand the terms. If anything is unclear, contact us. Accepting the agreement means entering a contract. Changing or cancelling the tenancy later is subject to our cancellation policy.
"}},{"@type":"Question","name":"What do tenant and guarantor details mean in my tenancy agreement?","acceptedAnswer":{"@type":"Answer","text":"
What do tenant and guarantor details mean in my tenancy agreement?
"}},{"@type":"Question","name":"What are the accommodation details in my tenancy agreement?","acceptedAnswer":{"@type":"Answer","text":"
It includes the address and block/flat/room number of your residence
"}},{"@type":"Question","name":"What is a tenancy period?","acceptedAnswer":{"@type":"Answer","text":"
It is the agreed period of your tenancy, from the move-in date to the move-out date. This period is unchangeable once the agreement is signed.
"}},{"@type":"Question","name":"What are special conditions?","acceptedAnswer":{"@type":"Answer","text":"
Any conditions beyond the standard tenancy agreement applicable to your booking.
"}},{"@type":"Question","name":"What type of rooms are available in Ty Pont Haearn of Cardiff?","acceptedAnswer":{"@type":"Answer","text":"
Ty Pont Haearn offers fully furnished En-suite and Studio room options. En-suite rooms feature private bathrooms, while studios offer self-contained living spaces with private kitchens, making them ideal for students who prefer more privacy.
\r\n\r\n
"}},{"@type":"Question","name":"Where is Ty Pont Haearn located and how close is it to Cardiff universities?","acceptedAnswer":{"@type":"Answer","text":"
Ty Pont Haearn is located near Cardiff city centre, within walking distance of Cardiff University and the University of South Wales. It is also easily accessible to the Royal Welsh College of Music and Drama and Cardiff Metropolitan University via public transport.
\r\n\r\n
"}},{"@type":"Question","name":"What amenities are included at Ty Pont Haearn of Cardiff?","acceptedAnswer":{"@type":"Answer","text":"
Amenities include high-speed Wi-Fi, central heating, fully equipped kitchens, study rooms, laundry facilities, cinema room, ample storage space, bike storage, and CCTV for security. Each room is furnished with a bed, desk, chair, and essential appliances.
\r\n\r\n
"}},{"@type":"Question","name":"What is the refund policy at Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"
A full refund is available if the booking is cancelled within the 7-day cooling-off period. After this, cancellation is only allowed under specific conditions like visa denial, failure to meet academic requirements, or if a suitable replacement tenant is found. Proof must be submitted within 7 days of the relevant event.
\r\n\r\n
"}},{"@type":"Question","name":"What is the cancellation policy for bookings at Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"
The cancellation policy allows full cancellation within the 7-day cooling-off period. After that, cancellations are accepted only under "No Place No Pay", "No Visa No Pay", or "No ATAS No Pay" policies (before 31st August), or if a suitable replacement tenant is found.
\r\n\r\n
"}},{"@type":"Question","name":"What is included in the rent at Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"
The rent includes all utility bills electricity, water, heating as well as internet access and access to shared amenities like study spaces, cinema room, and laundry facilities.
\r\n\r\n
"}},{"@type":"Question","name":"Is parking available at Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"
Parking isn’t available at this property; however, secure bike storage facilities are provided for residents.
\r\n\r\n
"}},{"@type":"Question","name":"Does Ty Pont Haearn in Cardiff provide short-term student housing?","acceptedAnswer":{"@type":"Answer","text":"This student accommodation primarily offers long-term stays, but you can inquire with our team to check availability for short-term options."}},{"@type":"Question","name":"How safe is it to live at Ty Pont Haearn in Cardiff?","acceptedAnswer":{"@type":"Answer","text":"Ty Pont Haearn is equipped with CCTV security and professional maintenance services. It also offers 24/7 Wi-Fi and a secure entry system, making it a safe environment for students."}},{"@type":"Question","name":"What are the nearest public facilities available for students at Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"Nearby transport options include Cardiff Queen Street Station (9-minute walk), Cardiff Central Station, and several bus stops. The area also has supermarkets, restaurants, cinemas, and libraries within walking distance."}},{"@type":"Question","name":"Is a Guarantor required to book a room at Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"Yes, a guarantor is required to book a room at this student accommodation."}},{"@type":"Question","name":"What payment options are available to book a room at Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"Payment options typically include debit/credit card and bank transfers. Instalment plans may be available depending on tenancy terms."}},{"@type":"Question","name":"Does the property have \"No Visa, No Pay policy\"?","acceptedAnswer":{"@type":"Answer","text":"Yes. If a student is denied a UK visa and submits official documentation within 7 days, they are eligible for a full refund."}},{"@type":"Question","name":"Does the property have \"No University, No Pay policy\"?","acceptedAnswer":{"@type":"Answer","text":"Yes. If a student fails to get admission to their preferred university or exceeds grades and chooses a different university, cancellation is allowed with proper proof."}},{"@type":"Question","name":"Can I get a room tour before booking?","acceptedAnswer":{"@type":"Answer","text":"Yes, students can request a virtual room tour."}},{"@type":"Question","name":"What are the transport links like from Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"The property is well-connected with Cardiff Queen Street and Cardiff Central stations nearby, as well as multiple local bus stops. Most university campuses and city attractions are accessible by foot or a short ride."}},{"@type":"Question","name":"Are there any cultural attractions near Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"Yes, cultural attractions such as Cardiff Castle, Bute Park, Principality Stadium, and the National Museum Cardiff are all within close proximity."}},{"@type":"Question","name":"How close are grocery stores and shopping centres near Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"Several grocery stores like Coop, Tesco, M&S, Morrisons, and SPAR are nearby, along with restaurants and shopping facilities in Cardiff city centre."}},{"@type":"Question","name":"Are utility bills included in the rent of Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"Yes, the rent covers all utility bills, including electricity, water, heating, and internet access."}},{"@type":"Question","name":"Are pets allowed in Ty Pont Haearn of Cardiff?","acceptedAnswer":{"@type":"Answer","text":"Pets are not allowed at Ty Pont Haearn student accommodation."}},{"@type":"Question","name":"Is there a gym in Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"There is no gym on-site at Ty Pont Haearn; however, several gyms are available nearby for residents to access."}},{"@type":"Question","name":"Are there laundry facilities available in Ty Pont Haearn?","acceptedAnswer":{"@type":"Answer","text":"Yes, there is an on-site laundry room available for residents."}}]}
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Ty Pont Haearn offers affordable student accommodation in Cardiff, catering to various preferences with both En-suite and Studio room options. Each room is furnished with essential furniture and appliances, facilitating a smooth transition for students into their new environment. Situated in close proximity to Cardiff city centre, the residence is surrounded by a diverse array of amenities and recreational facilities, making it convenient for students to access groceries and unwind. Additionally, its location within walking distance of Cardiff University enhances its appeal among students.
Features:
The accommodation at Ty Pont Haearn is designed to provide students with an exceptional living experience. En-suite rooms offer a personalized touch with private bathrooms, while shared kitchens are equipped with ovens, fridges, microwaves, and cooktops. Studio rooms provide a self-contained environment, ideal for those seeking independence. High-speed Wi-Fi ensures seamless internet access, and central heating guarantees comfort throughout the year. Ample storage space, along with provided bed, desk, and chair, ensures a tidy and functional living space.
Beyond mere accommodation, Ty Pont Haearn fosters a community-centric environment prioritizing the comfort and convenience of its residents. Study rooms offer tranquility for focused academic pursuits, while a well-equipped laundry room streamlines household chores. Bike storage facilities cater to environmentally conscious students, and a cinema room in the Lounge provides entertainment options.
Location:
Situated close to Cardiff city centre, Ty Pont Haearn grants easy access to various amenities and attractions. Nearby supermarkets such as Coop, Tesco, M&S, Morrisons, and SPAR ensure convenient grocery shopping. The area also boasts a variety of well-reviewed restaurants and pubs, including L2 restaurant, RBG Bar & Grill, The Smoke Haus, Porter's Cardiff, and The Traders Tavern. Cultural experiences abound with Cineworld Cinema, Treetop Golf, Cardiff Central Library, Callaghan Square, and Cardiff Museum all within reach.
Transport:
Transportation from Ty Pont Haearn is convenient, with Cardiff University and University of South Wales Cardiff campus just a short walk away. The Royal Welsh College of Music and Drama is accessible by a 22-minute bus ride, while Cardiff Metropolitan University is a 31-minute bus journey to the west. Cardiff Queen Street train station provides connectivity to other cities and is within a 9-minute walk.
Safety & Security:
Ensuring the safety of its residents, Ty Pont Haearn is equipped with a video surveillance system and offers professional maintenance services. Free Wi-Fi coverage is available throughout the accommodation, with the option for upgrades. Cardiff's vibrant student housing scene is enriched by Ty Pont Haearn's convenient location and comprehensive amenities.
UniAcco offers 24*7 support in resolving all your housing-related queries, offering peace of mind.
Need custom dates, duration and preferences, want to check availability or need more details?
Enquire now
Room Options
En-Suite, Premium Range 1
Private Room (12.0 Sqm.) • Private Bath
Study desk and chair
Underbed Storage
Wardrobe
Windows / Curtains
Stay 44 weekMove in 2025-09-19Advance Rent £250Rent £175 / week
Looking for different dates?
En-Suite, Premium Range 2
Private Room (13.0 Sqm.) • Private Bath
Study desk and chair
Underbed Storage
Wardrobe
Windows / Curtains
Stay 44 weekMove in 2025-09-19Advance Rent £250Rent £185 / week
Looking for different dates?
Facilities in Ty Pont Haearn
Apartment
Electric Stove
Sofa
Utility Bills Included
Cleaning Equipments Available
Television
Microwave
Fridge
WiFi
Community
Communal Relaxing & Study Area
Laundry Room
Contents Insurance
Vending Machine
Electronic Key Fob Entry System
24x7 Dedicated Support
Bike Storage
CCTV
Show More Facilities >
Explore Beyond Ty Pont Haearn
Cardiff Queen Street
7 mins walk
Caerdydd Canolog Cardiff Central
12 mins walk
Customhouse Street JG
5 mins walk
Churchill Way HQ
6 mins walk
Customhouse Street JL
6 mins walk
Show More >
Nearby Locations
Bar: The Dead Canary, Lab 22
Entertainment: Wales Millennium Centre, New Theatre
Restaurant: The Potted Pig, Heaneys
Shopping Centre: St David's Dewi Sant, Capitol Shopping Centre
Supermarket: Tesco Express, Sainsbury's Local
Location & Maps
Pellet Street, Cardiff, CF10 4FS
Payments
Booking Fee: £250 to confim your booking. (Adjustable in your rent) Installment Plan: 4 Instalments or Full Payment. Guarantor: InternationalGuarantor Required. Mode of Payment: Debit/credit card, Bank transfer.
House Policies
Cancellation Policy
Cooling Off Period
1. Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or completing our Cancellation Form, at any time during the 7 days after Property send you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If your Tenancy is for a room in Wales, please contact us directly as a different cooling off period may apply. If you do that, you will not be charged and Property will return your deposit or any Advance Rent Payments you have made.
2. Once the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room in accordance with this policy, or you enter a new Tenancy with Property Manager. To be considered a replacement Tenant, the individual would need to be a student who is eligible to book a Property Manager room in the usual way.
Replacement Tenants – Before your Tenancy Start Date has occurred
3. If you have proposed a replacement Tenant prior to your Tenancy Start Date, Property Manager has complete discretion as to whether it:
a. accepts the proposed replacement Tenant and enters into a Tenancy Agreement with them;
b. places the room back on general sale; or
c. allocates the room to an alternative student on a waiting list to enter into a Tenancy Agreement.
Property will release you from your Tenancy Agreement on the date seven days after any of the above has occurred.
Replacement Tenants – After your Tenancy Start Date has occurred
4. If a replacement Tenant is found for your Room after your Tenancy Start Date, Property will release you from your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement Tenant.
No Place No Pay – applicable to 1st year students only.
5. If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from your Tenancy Agreement. You may also be eligible to be released from the Tenancy Agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
d. a written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
e. a copy of the proof of acceptance of your new university by UCAS adjustment.
6. These document(s) must be received by us within 7 calendar days from the date your results are published. Please complete our Cancellation Form with your documents. On receipt of the required documentation, it will be verified and, provided Property are satisfied, Property will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full.
International Cancellation Policy:-
These additional cancellation provisions apply for any individual making a booking outside of the United Kingdom.
Cooling Off Period – the provisions for the Cooling Off Period set out in the main Cancellation Policy shall apply;
After the Cooling Off Period - Once the Cooling Off Period has expired the Tenant remains liable for the rent for the whole length of the tenancy unless they want to cancel with one of these 3 conditions:
No Place No Pay: the provisions for No Place No Pay set out in the main Cancellation Policy shall apply, save that this option shall not be available after the 31st August in the year the Tenancy Start Date is due to occur.
No Visa No Pay:if the student doesn’t get their visa to come and study in the UK, the student must send us the visa application rejection letter within 7 days of receiving it. On receipt of the required documentation, it will be verified and, provided Property are satisfied, Property will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full. This option shall not be available after the 31st August in the year the Tenancy Start Date is due to occur.
No ATAS certificate, No Pay: Some international students coming to the UK to study in very specific fields need to apply for an ATAS certificate. (Academic Technology Approval Scheme). If a student’s ATAS certificate application is rejected the student must send us the ATAS certificate application rejection letter within 7 days of receiving it. On receipt of the required documentation, it will be verified and, provided Property are satisfied, Property will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full. This option shall not be available after the 31st August in the year the Tenancy Start Date is due to occur.
The cancellation requests along with the proof documents must be sent by the student, from the email address they have registered their account with Property Manager and must be sent.
If an agent is involved the evidence must be sent to the agent and then forwarded via mail.
Replacement Tenants – Before your Tenancy Start Date has occurred
If you have proposed a replacement Tenant prior to your Tenancy Start Date, Property Manager has complete discretion as to whether it:
a. accepts the proposed replacement Tenant and enters into a Tenancy Agreement with them;
b. places the room back on general sale; or
c. allocates the room it to an alternative student on a waiting list to enter into a Tenancy Agreement.
Property will release you from your Tenancy Agreement on the date seven days after any of the above has occurred.
The student remains liable for the rent unless they find a replacement Tenant.
Cancellation Policy!
If a student wishes to cancel, has changed their plans, or was not accepted, they must send an email so the Property Manager can update the booking to an Early Leave Request or terminate it, depending on the situation.
Frequent Asked Question (FAQ's)
Is it possible to prolong my tenancy?
Certainly, if your current room is still vacant, we would be delighted to extend your stay. Kindly get in touch with us, we will be pleased to facilitate this arrangement for you.
Is there parking provided at my accommodation, and what is the associated cost?
Parking is available at some of our properties, and students can reserve spaces on a first-come-first-served basis. The parking fee varies depending on the property.
For details on parking availability at your accommodation, refer to your property welcome guide. Locate your welcome guide here.
Why is my credit no longer visible on my statement?
If there's a credit on your account, it will no longer be displayed on your account statement. However, if you have an upcoming future instalment (within the next 10 days), any previously shown credit on your account has now been utilized to offset the upcoming instalment. This means that the rent will be deducted, with the amount being reduced by the credit on your account.
What types of bank cards are accepted for payments on the Unite Students Website?
Accepted bank cards for making payments on the Unite Students Website include Visa, Visa Electron, Mastercard, Maestro, and UnionPay.
Which currencies can I use for making payments?
Payments made via Visa, Visa Electron, Mastercard, or Maestro will be in GBP (£).
For Chinese students making payments via UnionPay credit or debit cards, payments will be displayed in GBP (£) during the payment process. However, the bank will deduct the amount in CNY or RMB (¥).
Can I make payments using UnionPay?
If you are an international customer and unable to pay by Direct Debit or CCRA (recurring card payment), it might be possible for you to pay via UnionPay through your online Customer Account or during your booking.
What happens if I can't make a payment?
Instalment due dates are outlined in your tenancy agreement, and by accepting the contract's terms and conditions, both the customer and guarantor are accepting responsibility for payment on the provided dates. If you cannot make a payment, please communicate with your property team. They can discuss your payment options and advise you on any potential implications based on the lateness of the payment.