COVID-19
Free cancellation for Liv Student Dublin if the students’ university doesn’t open because of Coronavirus.

Stay your way… flexible arrival date

Students who are impacted by COVID-19 travel restrictions imposed by the UK government, or their home government, or whose university campus start date is delayed due to COVID-19 can apply to defer their start date by up to 60 calendar days total, initial offer will be up to 30 calendar days, followed by a second offer of a further 30 calendar days. No rental monies will be required, or due during the deferred period. After the agreed deferred duration, the tenancy/license agreement will become effective and rental monies due.

Students will need to provide proof of teaching commencing later and will be expected to arrive within seven days of the confirmed teaching date as outline in any proof provided.

4.3 Cancellations after you have moved into the accommodation
We hope you speak to our local property manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met:
• You provide sufficient evidence to support your cancellation request.
• You make your cancelation request in writing.
• You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) to take a new tenancy agreement for your room for the remaining period of your contract. 
• The incoming tenant must enter into an AST with USL, providing the relevant requested documents, and where relevant also providing a suitable UK Guarantor.
• Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paid and moved into the accommodation.
If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation. You will also remain liable for the rent payment until the new tenant’s AST starts.

4.4 Cancellations by USL or the Landlord
Our terms and conditions require you to sign your AST within the period specified on your electronic AST. If you and your Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically canceled.

USL retains its right to cancel your AST and retain your deposit should you fail to provide a suitable guarantor for your tenancy on more than 2 occasions.
If for any reason USL is not able to offer you accommodation once your AST is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution on terms sufficiently similar than the ones already agreed upon. The accommodation will be in the same building, or if not possible, then a suitable alternative accommodation will be provided in an adjacent building or, in any event, in a building as close as possible to the original building. If we cannot offer a suitable alternative, we will refund all monies paid to USL. Should you unreasonably decline the alternative accommodation, you can find a suitable replacement tenant to take over your tenancy and you and your Guarantor (if applicable) will remain liable for the rent payment until such time.

4.5 First-year students who do not get a place at university: “No Place, No Stay”
This offer is applicable to undergraduate first-year students only.

If you are a prospective first-year undergraduate student, and your offer of a place at your preferred university/higher education institution is withdrawn, you may be eligible to receive a refund of your deposit minus a £50 fee.

You may also be eligible to cancel under “No Place, No Stay” if you choose to go to a different university in a city that does not have availability in a USL property. Where you have been accepted in a university in a city where USL has availability in a property, your booking will be transferred to that property.

To cancel under “No Place, No Stay”, you must supply either (a) a copy of a written rejection letter from your chosen university/college; or (b) a copy of the acceptance letter from a new university. This must be received by USL (bookwithmwe@urbanstudentlife.com) within 5 calendar days of the date on which you have requested a cancellation. On receipt of the required documentation, provided it is satisfactory, the agreement will be canceled with a refund of your deposit, minus a £50 fee.

4.6 Room Moves
We do not offer room moves once you have checked in. Nevertheless, in very limited circumstances and depending on availability, we may allow a room to move. If you wish to change rooms, please contact the on-property team to discuss your requirements. If you are upgrading to a higher standard of room, you will have to agree to an uplift in rent. There is a £50 fee for changing rooms.