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If the bookings is cancelled by the applicant prior to it being countersigned, the Booking Fee will be returned in full.
Cancelling up to and including 31st July 2025: Once the booking is countersigned, we offer a 72 hour “Cooling Off” period
so if circumstances change, the tenant can cancel the booking subject to having not moved into the property.
Once the cooling off period has expired, the tenant can cancel the booking by emailing the Residents’ Team. Once we have
received the cancellation in writing, we will confirm the cancellation, retain €50 from the Booking Fee to cover our
administrative costs, refund the remaining €250 of the deposit to you, and the License will terminate.
Cancellations on or after 1st August 2025: The “cooling off” period will be reduced from 72 to 24 hours after the booking is
countersigned.

Once the cooling off period has expired, if the applicant cancels the booking, the Booking Fee will be retained in full.
Cancellation during the Cooling Off Period: Please email the Residents’ Team at the chosen residence within 72 / 24 hours
of receiving your ‘Lease Agreement Executed’ email. The Booking Fee will then be refunded and the Licence will be
terminated. NB. This may take up to 10 working days to reach your account.

Once the “Cooling Off” period has expired, the tenant can cancel the booking prior to the tenancy start date if:
• You do not have a visa to enter Ireland.
• You have not acquired the grades to be offered a place at the chosen university / college.
• You have failed to achieve the grades to continue your study at university / college.
In these circumstances, please provide evidence (rejection letter/ Visa refusal documentation) to the Residents’ Team within
72 hours of being notified.
Once we receive this, we will confirm receipt of your request to cancel and refund your full Booking Fee.
During the period from 1 May to 1 October, subject to giving the minimum statutory notice period and serving a valid Notice
of Termination, the tenant may terminate the agreement.
Outside of this period, it may be possible with the Landlord’s agreement to transfer your obligations to another student who
is eligible to live at the property. There is no obligation on our part to find you a replacement tenant. You can advertise your
accommodation or undertake your own search for a replacement tenant. If you find a replacement, we will need to do some
basic checks to confirm their eligibility to enter into a tenancy.

Before we will accept the new tenant, your account and all obligations need to be up to date and any rent due up to your
tenancy ending will need to be paid. There will also be a charge incurred (please see Fee Schedule for details).
Once the new person has signed the Licence, paid a Booking Fee of €300 and made the first rent payment they will take
responsibility for future rent payments and all other obligations as stated in the agreement. Until this has happened you will
remain responsible for the payment of rent until the original end date of the tenancy.

1st year students going through the CAO process, you have 48 hours following the CAO 1st round to confirm your
booking by paying your 1st instalment. If your instalment is not paid within this time, your room booking may be
subject to cancellation.

If travel restrictions related to Covid-19 prevent you from travelling to the UK or Ireland for the start of the 2021/22 academic year, and therefore unable to take up your study place at University, you may cancel your accommodation without penalty. Written evidence from the University must be sent by email to the Residents’ Team no later than 10th September 2021 confirming that you are no longer registered as a student with the institution. If you wish to delay your arrival until travel restrictions are lifted, we will amend your Tenancy Start Date in line with your new arrival date. Requests must be made by email to the Residents’ Team of the accommodation booked. We will apply a credit to your account for the period between your original Tenancy Start Date and your new one. All tenancies will start on a Saturday. This offer does not apply if you have taken up an online course with your University.

If travel restrictions related to Covid-19 prevent you from travelling to the UK or Ireland for the start of the 21/22 academic year, and you therefore decide to not take up your study place at University, you may cancel your accommodation without penalty. Written evidence from the University must be sent by email to the Residents’ Team no later than 10th September 2021 confirming that you are no longer registered as a student with the institution.