Lumis Vienna

If you choose to cancel your booking with Lumis Living, you have 14 calendar days after
receiving the original Accommodation Offer to do so and get a full refund of the Holding
Deposit paid.
If you have made your booking less than 14 days before your scheduled check-in date,
you may cancel your booking until the earlier of (a) 14 days after receipt of the
Accommodation Offer email and (b) the Tenancy Start date on your Tenancy Agreement.
You may cancel your booking by sending an email to the relevant Accommodation
Office email address listed on the individual sites contact details on www.lumisliving.com.
Lumis Living will refund your Holding Deposit within 10 working days of cancellation. If
you cancel your booking after the cooling off period has expired, you will not get your
Holding Deposit returned to you and you, and your guarantor, will be required to meet
the obligations set out within the Tenancy Agreement.
 

PERIOD BEFORE YOU ENTER INTO YOUR TENANCY AGREEMENT
Lumis Living reserves the right to not return your Holding Deposit and cancel your
booking on notice if:
3.1 We take all reasonable steps to enter into the Tenancy Agreement before
the deadline and you fail to do so. For example, if you fail to complete your
application or provide guarantor details and supporting documentation in good
time; and/or
3.2 You provide us with relevant false or misleading information; and/or
3.3 We are prohibited from entering to the Tenancy Agreement because of
the Immigration Act 2014.

4. PERIOD FROM AND INCLUDING WHEN YOU HAVE ENTERED INTO THE TENANCY
AGREEMENT
If you have entered into the Tenancy Agreement and you cancel your booking after the
cooling off period has expired, we will release you from the contract up to and including

22nd August 2025 where you meet the following criteria and can provide sufficient
evidence:
If you are a first-year prospective undergraduate student and your offer of a place at
your preferred University/Higher Education institution is withdrawn because of you not
achieving the required entry grades or you have surpassed your required entry grades
and choose to go to a different University.
To meet the criteria, you will need:
• To provide a written rejection letter from your chosen university/higher education
institute within 72 hours of your exam results being published
• To provide a copy of the acceptance letter from your new university.
Where proof is provided in accordance with these terms and conditions and to the
reasonable satisfaction of Lumis Living, ]you will be entitled to cancel the booking and
you will not be liable for the contractual obligations laid out in the Tenancy Agreement
from the date of cancellation.

Failure to obtain a UK Visa
If you fail to obtain a UK Visa before the start date of your tenancy, we will cancel your
Tenancy Agreement and refund any rent payments made, so long as you provide within
72 hours of receiving your official confirmation:
• Supporting official evidence that your Visa was declined.
• Written confirmation that you wish to cancel your booking.

Cancellation for any other reason

If you have entered into the Tenancy Agreement and you wish to cancel your booking
after the cooling off period has expired and you do not fit into our eligible criteria set out
above, you will not get your Holding Deposit returned to you, and you and your
guarantor, will be required to meet the obligations set out within the Tenancy Agreement
regardless of whether you have collected your keys.

If you cancel your booking and can find an eligible replacement tenant, subject to our
agreement, you will be released from the contractual obligations as set out in the
Tenancy Agreement. Any overpaid rent will be refunded to you, less an amount equal to
your Holding Deposit as a cancellation fee. The site team will confirm your official release
date.
Deferment of University entry
If you choose to defer your university entry to the next academic year before your
Tenancy Start Date, we will cancel your Tenancy Agreement and refund any rent
payments made as long as you provide the following information at least one week prior
to your Tenancy Start Date:

• written confirmation from you that you wish to cancel your reservation due to
deferring your university entry to the next academic year; and
• supporting written evidence from the University or UCAS to confirm deferral; and
In these circumstances, the Holding Deposit (if you have paid a Holding Deposit) will be
retained as a cancellation fee.

Failure to get into your first university of choice

Should you fail to gain the required qualifications and are not accepted into the
University you stated as your first choice, or you choose to go to a different University
because you have exceeded your expected grades, you may cancel your Tenancy
Agreement and we will refund the Holding Deposit (if you have paid a one) and any rent
payments made so long as you provide the following information within the timescales
mentioned below:

• written confirmation from you that you wish to cancel your reservation due to
having failed to obtain the required grades for your first choice University or you
have exceeded your grades; and

• supporting written evidence from the University or UCAS rejecting your
entry/acceptance of your new university.
This information must be provided to us within 72 hours of your exam results being
published to be eligible for a Deposit refund (if you have paid a Deposit). In these
circumstances, any Deposit (if you have paid a Deposit) and rent paid will be returned to
you. If you fail to provide the information within 72 hours of your exam results being
published, any Deposit (if you have paid a Deposit) will be retained as a cancellation fee.