Question 1

What is platform fees?

Accepted Answer

The fee is intended to support the delivery of improved customer services and guarantee that you receive preferential treatment throughout the booking process.

Question 2

Is it Refundable?

Accepted Answer

You can get a full refund if you cancel within 24 hours of payment, after which platform fees will not be refunded (To be added on Cancellation Policy also)

Question 3

Will the booking fee be refunded to the student?

Accepted Answer

Fee is non-refundable in case the student decides to swap their accommodation from a non-commissionable property to a commissionable property. Platform Fee is refundable to the student if they decide to cancel their booking within the defined “UniAcco Cooling Off Period”. This period will be upto 48 hours from the months April-September and 5 days from the months October-March.

Question 4

How will we differentiate the booking fee for a UK Student/International Student?

Accepted Answer

Platform fee reflects upfront for all non-commissionable properties. For partially commissionable properties, the platform fee should reflect at the time of the student filling the booking form. This is subject to the nationality of the student.

Question 5

Why should a student book with UniAcco and not directly with the Property Manager?

Accepted Answer

We will assist the student with the entire booking process.  End-to-end handling of the cancellation process for the student. (Platform Fee won’t be refundable to the student in this scenario). Post Move-In Assistance to the student.

Question 6

Are pets allowed at this property?

Accepted Answer

Unfortunately, pets are not accepted at this property.

Question 7

What kind of contracts are offered?

Accepted Answer

Full Year and Half Year leases are being offered. For requirements are outside of these terms, leave a query.

Question 8

Is an advanced rental payment required?

Accepted Answer

Yes. To secure an apartment, the Tenant must pay the first month’s rental Package and any chosen options.

Question 9

Who pays for the electricity, water and internet connection?

Accepted Answer

The electricity and water connection and usage is included in rent – no need to pay bills at the end of each month, enjoy the high-speed 100GB Wi-Fi internet (monthly allowance), as part of the room rent.

Question 10

Is a Guarantor required to book a room?

Accepted Answer

For UniLodge - Carlton, a guarantor is not required.

Question 11

Instalment Plan - What are the payment plans available?

Accepted Answer

UniLodge - Carlton has no payment plans and needs to be paid the full amount

Question 12

How far are the nearby universities to the accommodation?

Accepted Answer

UniLodge - Carlton student accommodation is near Greenwich English College (1.4 Miles), Melbourne Institute of Technology (0.6 Miles), Holmesglen Institute of TAFE (1.9 Miles), Victorian Institute Of Technology (1 Miles), Edith Cowan University (0.9 Miles), Victorian College Of The Arts (1.6 Miles), Australian College of Applied Psychology (0.8 Miles), Victoria University - City Flinders Campus (1.1 Miles), Collarts - Wellington St Campus (1.5 Miles), Torrens University - Melbourne (1.1 Miles), Asia Pacific International College (0.8 Miles), Monash University - Parkville Campus (1.6 Miles), Royal Melbourne Institute of Technology (0.8 Miles), Central Queensland University - Melbourne (1.4 Miles), Melbourne City College (1.5 Miles), The University of Melbourne - Parkville Campus (0.5 Miles), Southern Cross University - Melbourne (0.7 Miles), Australian Catholic University - Melbourne (1 Miles), RMIT University Melbourne City Campus (0.4 Miles), Charles Sturt University (1.3 Miles), Charles Darwin University - Melbourne Campus (0.8 Miles), Melbourne Business School (0.3 Miles), ANIBT - Melbourne CBD Campus (1.5 Miles), Holmes Institute Melbourne (0.8 Miles), Kaplan Business School Melbourne (1.5 Miles), William Angliss Institute (1 Miles), The University of Melbourne, Southbank (1.6 Miles), Monash University, Law Chambers (1.1 Miles), Monash University, 750 Collins Street Campus (1.8 Miles), The University of Adelaide, Melbourne (1.5 Miles), La Trobe University, City campus (1.1 Miles), Melbourne Law School- The University of Melbourne (0.3 Miles). These campuses/universities are within 2 miles of the property.

Question 13

How can I book this property?

Accepted Answer

You can book UniLodge - Carlton in 3 simple steps:

Make a booking by submitting your details through the UniAcco booking form and pay the deposit.
UniAcco will process your booking with the property manager.
Finally, sign the tenancy agreement to confirm the booking.

UniLodge - Carlton

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