UniLodge - Royal Melbourne

UniLodge Cancellation Policy
The following terms and conditions apply to your application for accommodation with UniLodge
Australia.

• All termination and cancellation requests must be submitted in writing, accompanied bysupporting evidence, to the relevant UniLodge property where your application was lodged.
• UniLodge reserves the right to cancel your accommodation application at its discretion under the following circumstances:
•  If any information provided during the application process is found to be false or
• misleading;
• If you fail to meet student status requirements;
• If you do not sign the Residential Tenancy Agreement by the required deadline;
• If you fail to pay the Advance rent and/or Bond by the due dates specified;
• If you do not arrive by your contract start date (unless an alternate date of arrivalis provided later than the contract start date)
• If you fail to comply with your obligations as outlined in the Booking Terms & Conditions.

Cancellation of Accommodation Booking Prior to Arrival
No Visa, No O?er – No Pay!
UniLodge o?ers peace of mind with the "No Visa, No O?er – No Pay!" policy, which may entitle
you to a full refund if you are:

• Unable to secure an Australian student visa; or
• Denied an o?er from your education provider in Australia.To be eligible, you must:
• Provide a copy of the refusal notice from the Department of Home A?airs; and/or
• Provide a copy of the decision letter from your education provider, with visible contact
• details.
•  Submit all supporting documentation in writing to the relevant UniLodge property at least30 days prior to your booking start date.

Available options:

• ? Defer your contract start date to a future term and transfer your advance rent payment to the deferred booking.
• ? Receive a full refund (to domestic or international bank accounts only; internationaltransfers may incur a processing fee). Refunds may take up to four (4) weeks to process.
  
  
  Cancellation of Booking After Tenancy Agreement is Signed

A Tenancy Agreement (lease) is a legally binding contract between UniLodge and the resident,
governed by the relevant Residential Tenancies Act in each Australian state. Once signed, the
agreement remains in force for its full term, and all parties are required to comply with its terms
and conditions. Please refer to the termination clause within your lease agreement for further
details. Typically, a cancellation fee of between one (1) to four (4) weeks’ rent applies.
Special Circumstances:
1. No Visa, No Offer – No Pay!

• If you are unable to secure an Australian student visa and/or are denied an offer
  from your education provider, you may still be eligible for the "No Visa, No Offer 
  No Pay, option. To qualify, you must notify the UniLodge property in writing within
  24 hours of receiving your decision notice and provide the required supporting
  evidence as outlined above.

2. Global Pandemic Outbreak

•  At present, there are no global travel restrictions in place. If your home country
  imposes travel restrictions, you must provide o?icial documentation from your
  government confirming these restrictions to be considered for cancellation.
  Room Requests and Booking Changes
• Requests for specific room types, layouts, features (e.g., operable windows), or locations are subject to availability and cannot be guaranteed.
• Changes to your booking, such as shortening the lease term or changing room types, may incur an administrative fee, particularly if requested within 14 days of contract start date.

NO Visa prior to my lease commencing? If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you complete the following actions: A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty. After the commencement of my lease? If you are cancelling after the commencement of your lease date due to not receiving a visa to study in Australia we ask that you complete the following actions: A written email notify that you wish to terminate your lease, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. The Property Manager will consider your request for the breaking of your lease and advise whether your request has been accepted. 2. If travel restrictions due to COVID-19 impede on your ability to attend a full refund of the initial payments will be made, when written notice of cancellation is received up to 7 days prior to your contract start date and supporting documentation regarding the travel restrictions is provided. 3. If you are unable to arrive on your selected date due to flight cancellations, we may be able to move your lease commencement date. Depending on the length of delay, there may be some financial penalties incurred. This is handled on a case-by-case basis. If your flight is delayed, please email the property directly. Cancellation due to: • providing false or misleading information during your application or booking process • failure to pay your bond or rent in advance • failure to sign the Residential Tenancy Agreement when required • a change of mind will result in a monetary penalty. This may include forfeiting some or all of your advance rental payment and/or bond payment and is negotiated on a case-by-case basis. Please note any refundable fees will be processed within 14 days of finalisation of refund. *If in the case you wish to cancel your agreement and your contract start date has passed, this is considered a lease break and lease break conditions apply.