If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us no less than 14 days before your contract start date and we will cancel your booking and provide a full refund of any fees paid. We will provide flexibility to defer or cancel if you are impacted by any of the below reasons, all you need to do is provide supporting documentation:

• Visa Denied
If your visa application is rejected or the visa centre remains closed in your respective country.

• Flight Cancellation/Travel Ban
If your scheduled flight is cancelled and an alternate flight is not available, or if there is a travel ban preventing travel from your country of origin or in Australia preventing you from arrival.

• Intake Delay of University/Education provider
If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.

COVID-19 Cancellation Policy

They are allowing all residents to cancel their bookings and be released from all liability if a student informs the property before the 30/06/2020 that their plans for studying in London have been changed for reasons outside of their control.

They understand, the importance of flexible and stress-free bookings during the COVID-19 pandemic for students wanting to live at Urbanest in Semester 2, 2020. That is why they are providing more flexibility to give you so much more peace of mind when you reserve rooms at Urbanest for your students. It is simple if current Australian Government travel restrictions are extended beyond the commencement date of your contract, the commencement date will be adjusted to be in line with the Government travel restrictions being lifted. As a bonus, if you have a confirmed booking for Semester 2, 2020 and you are unable to arrive before 1 November 2020, Urbanest will defer your booking to Semester 1, 2021 at your Semester 2, 2020 rates**.

-All commencement dates will be adjusted to 14 days after the travel restrictions are lifted in Australia.

-Students that have a confirmed booking have an option to cancel their booking at any stage before the travel restrictions being lifted in Australia without incurring a penalty.

-Upon the travel restrictions being lifted in Australia affected students will have a further 5 days to cancel their booking without incurring a penalty.

-Students must inform Urbanest if the travel restrictions are not lifted in their country at the time when they have been lifted in Australia.

Regular Cancellation Policy

Before 1-week upfront rent payment is made: Customer can cancel with no liability.

After paying the 1-week upfront rent payment:
Within 14 days of payment and acceptance of T&Cs: Customer can cancel with refund of 1-week upfront rent payment if a written letter of cancellation is sent to urbanest UK using either of the below methods.
After 14 days of payment and acceptance of T&Cs: Customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy) The only exception will be if you fail to obtain a visa to enter the United Kingdom. If that should happen, then, provided they receive notice from you by 31 July 2019 (with accompanying proof of refusal), they will accept the amount of the 1-week upfront rent payment as an agreed sum to compensate us for the loss of income which they will suffer, and you will be released from the terms of the Tenancy Agreement.
After moving in: After the customer collects his/her keys, the customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy). In the event the customer wishes to move out, he/she should contact the team who will be able to assist, but the customer must find a replacement tenant to take over the Tenancy and pay any associated administrative and clerical fees to carry out the transfer.

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